image sequence import did not generate correct video timeline

New Here ,
May 09, 2021 May 09, 2021

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Problem: image sequence import did not generate correct video timeline

can not play it with timeline key and can not export video file. (as adobe media encoder is in grey)  several Adobe online support member helped , but no progress, 

install and reinstalled PS 22.1.3   for several times also.

please help 

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Actions and scripting, How to, Import and export, Problem or error

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Adobe Community Professional ,
May 09, 2021 May 09, 2021

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How method/software you generate image sequence? Can we see a screenshot of where you are. Difficult to offer assistance without a good descritpion on your issue.

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New Here ,
Jun 02, 2021 Jun 02, 2021

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Hey I am having the same issue. I import the image sequence and am unable to play it. The timeline play/pause buttons are greyed out and can't even be selected. I've reinstalled and updated and everything but it still is not working. Were you able to figure it out yet? Screen Shot 2021-06-02 at 11.35.16 AM.png

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