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Image window freezes after arbitrary number of edits (PS CC 2021).

New Here ,
Oct 29, 2020

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Ever since updating to the latest PS version 22.0.0, the viewport of the image I'm currently working on randomly freezes. Any further changes do not appear (though they do appear on the layers panel). I can't zoom, move, edit.. nothing. Minimizing causes the image window to blank to a gray screen entirely. Closing and reopening the current file resolves the issue, but after a number of additional edits, the view freezes again. Note that Photoshop itself does not freeze, only the image window. Any fixes/workarounds?  Thanks!

 

System info:

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63 x64
Number of Launches: 467
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.546
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3600 MHz
Built-in memory: 32721 MB
Free memory: 17979 MB
Memory available to Photoshop: 29965 MB
Memory used by Photoshop: 60 %
ACP.local Status:
- SDK Version: 1.34.1.4
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.60.8
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Native GPU: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=160, left=2560, bottom=1240, right=4480
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4053
glgpu[0].GLName="GeForce GTX 960/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="26.21.14.4166"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a3efb8aa9e9e249a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a3efb8aa9e9e249a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a3efb8aa9e9e249a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a3efb8aa9e9e249a\nvldumdx.dll"
glgpu[0].GLDriverDate="20191206000000.000000-000"
glgpu[0].GLRenderer="GeForce GTX 960/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA 10.2.108"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4294
clgpu[0].CLName="GeForce GTX 960"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLBandwidth=7.900000e+10
clgpu[0].CLCompute=1044.652632
nativegpu[0].NativeName="5121:NVIDIA GeForce GTX 960"

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Bug, Crash or freeze, Problem or error, Windows

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Image window freezes after arbitrary number of edits (PS CC 2021).

New Here ,
Oct 29, 2020

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Ever since updating to the latest PS version 22.0.0, the viewport of the image I'm currently working on randomly freezes. Any further changes do not appear (though they do appear on the layers panel). I can't zoom, move, edit.. nothing. Minimizing causes the image window to blank to a gray screen entirely. Closing and reopening the current file resolves the issue, but after a number of additional edits, the view freezes again. Note that Photoshop itself does not freeze, only the image window. Any fixes/workarounds?  Thanks!

 

System info:

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63 x64
Number of Launches: 467
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.546
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3600 MHz
Built-in memory: 32721 MB
Free memory: 17979 MB
Memory available to Photoshop: 29965 MB
Memory used by Photoshop: 60 %
ACP.local Status:
- SDK Version: 1.34.1.4
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.60.8
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Native GPU: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=160, left=2560, bottom=1240, right=4480
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4053
glgpu[0].GLName="GeForce GTX 960/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="26.21.14.4166"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a3efb8aa9e9e249a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a3efb8aa9e9e249a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a3efb8aa9e9e249a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a3efb8aa9e9e249a\nvldumdx.dll"
glgpu[0].GLDriverDate="20191206000000.000000-000"
glgpu[0].GLRenderer="GeForce GTX 960/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA 10.2.108"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4294
clgpu[0].CLName="GeForce GTX 960"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLBandwidth=7.900000e+10
clgpu[0].CLCompute=1044.652632
nativegpu[0].NativeName="5121:NVIDIA GeForce GTX 960"

TOPICS
Bug, Crash or freeze, Problem or error, Windows

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Oct 29, 2020 1
New Here ,
Nov 05, 2020

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Happens to me too. Did you get an answer?

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Nov 05, 2020 0
New Here ,
Nov 05, 2020

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No response, unfortunately.

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Nov 05, 2020 0
Explorer ,
Nov 05, 2020

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Same issues here unfortunately.
Mine freeze when I try to pan the canvas using CTRL+SPACE combination and a Wacom pen to drag.
Plus other issues...Every time I reboot PS preference file got corrupt.
I'm considering going back to 2020 version.

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Nov 05, 2020 1
dpp67 LATEST
Explorer ,
Nov 25, 2020

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Similar issue. Usually after using a Nik filter. File image freezes to top layer and it cannot be turned off. I can make a duplicated of the file and go on working on it. Also can't drag a line off the ruler when this occurs. I have reset all my preferences to default but this did not help.

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Nov 25, 2020 0