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Image window won't resize after update

Feb 01, 2018

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After the last Photoshop CC update the image window will not resize to fit when Cropping, Resizing image, or Changing canvas size. If I zoom in or out it will resize to fit the change. If I Undo the the previous change the image resizes inside the window that doesn't resize.

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Correct answer by JJMack | Most Valuable Participant

Did you reset your preferences so your current ones that may be corrupted are deleted?

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Image window won't resize after update

Feb 01, 2018

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After the last Photoshop CC update the image window will not resize to fit when Cropping, Resizing image, or Changing canvas size. If I zoom in or out it will resize to fit the change. If I Undo the the previous change the image resizes inside the window that doesn't resize.

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Correct answer by JJMack | Most Valuable Participant

Did you reset your preferences so your current ones that may be corrupted are deleted?

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Most Valuable Participant ,
Feb 01, 2018

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Have you tried resetting photoshop tools and if the does not fix the problem your Photoshop preferences. Crop seems to work correctly on windows 10 Creator's edittion with CC 2018.1

JJMack

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Feb 01, 2018

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Ya, Sorry, I don't use forms but its my only option here. I am running Mac OS 10.12.6 Sierra. I've tried reseting tools. Ive been through the preferences. I've disabled the GPU and reset it. I'm afraid this is a bug that won't resolve without another update.

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Most Valuable Participant ,
Feb 01, 2018

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Did you reset your preferences so your current ones that may be corrupted are deleted?

JJMack

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Feb 13, 2018

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I have the same problem. Since Photoshop CC 2018.1 (and 2018.1.1) the window won't resize (Mac OS 10.13.3). It drives me insane.

@JJMack: Yes, I reset my preferences.

Original Image (2000x2000)

Bild1.png

Resize to 150x150 – The window size stays the same.

Bild2.png

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Most Valuable Participant ,
Feb 13, 2018

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Feb 13, 2018

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Nope, I don't use the fullscreen mode and the 19.1.1-Update won't fix anything.

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Most Valuable Participant ,
Feb 14, 2018

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I do not us a Mac. If you havs a 2000x2000px and resize it to 150x150  and these floating image woindows are what you see CC 19.1.1 has an installation problem one you mac.  I have never seem Photoshop mess up like this.

In you screen captire it look like  state  You have a 2000x2000 px image but CC 19.1.1 is displaying a 700px x700px document zoomed to 50%  shown by the floating windows info,rulers and no scroll bar slider sliders.  Info shows zoon 50% rulers show 700x700 not 2000x2000 and the 700x700 fits in the wondow.

Then you resize the document to 150x150px  but CC 19.1.1 resized it to 50px x 50px shown in the floating wondow  info shows zoom 50% Rulers show 50px by 50px not 150x150

If

JJMack

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Feb 16, 2018

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My rulers shows millimeters, not pixels. 2000x2000px or 705,56mm x 705,56mm @ 72dpi.

I can provide another example.

500x500 pixels

500x500.png

Resize window:

Dialog.png

result:

1000x1000.png

Resized to 1000x1000px, now with beautiful scrollbars and no change of window size at all.

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Most Valuable Participant ,
Feb 16, 2018

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How big is the window relative to you display display area   it will not change if it is fitted to the display and the image will not fit.  I use windows and for your problem you use post full screen captures not partial. Is what you post wrong I can not tell

JJMack

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Feb 22, 2018

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There is a lot of display space... (I prefer the view without application frame, in case you wonder why you see Firefox)

Bildschirmfoto 2018-02-22 um 13.45.09.png

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Most Valuable Participant ,
Feb 22, 2018

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I do not use a Mac.  On Windows  there is no windows option to not display a windows window frame.   Do a small test Show the window frames and test to see if zooming will change window size.  See if the problem is related to this mac feature.

JJMack

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Feb 26, 2018

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The first screenhots were with application frame, the last without - It makes no difference.

Zooming aka hitting command plus or command minus will change the window size. But it's a pain in the neck to hit the key combo every time I resized a picture to get rid of the scrollbars and see the full image.

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Mar 08, 2018

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Did you ever figure out this problem.  I crop and the image goes to the right size but the window does not shrink like it use to you have to hit the command plus or command minus.  When you have a lot of images open this is a pain in the neck to do for every image.  It use to resize by itself.  If you have a step by step fix please share with me.

Thanks

Kathy

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Mar 12, 2018

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Same issue here.  I'm using an iMac with the latest version of Photoshop just installed (19.1.1).  When changing Canvas Size to something larger, the canvas itself changes size but the window does not.  So like others have said, I then have to Command + or - to get it fitted correctly.  This is majorly annoying but probably an easy fix (for someone who knows more than I do) to get this bug gone and have Photoshop working like it has in all previous versions.  PLEASE HELP!

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Apr 26, 2018

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So glad I found this so I know I'm not crazy. Same problem, Mac, brand new install, 19.1.3. Anyone figure this out?

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Adobe Community Professional ,
Apr 26, 2018

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Select the Zoom Tool. Checkmark "Resize Windows to Fit".

Then when you crop an image the window should resize.

That's on my mid 2012 MBP running 10.13.4/19.1.3

Screen Shot 2018-04-26 at 9.25.41 PM.png

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Apr 27, 2018

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Thank you, @gener7, but that doesn't fix it. Mine was already set to that.

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Adobe Community Professional ,
Apr 27, 2018

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Try turning on and then turning off the Application Frame.

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Apr 27, 2018

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Nope, didn't work either. This is basically what it does:

Before:

Screen Shot 2018-04-27 at 12.08.03 PM.jpg

After:

Screen Shot 2018-04-27 at 12.08.20 PM.jpg

It happens with a crop, a resize, etc. And if you rotate, the image window doesn't rotate with it - it stays static. The whole mess is just incredibly annoying.

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Adobe Community Professional ,
Apr 27, 2018

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You must have Open Documents as Tabs unchecked. Try checking it and see if the behavior changes when you uncheck Applcation Frame.

Screen Shot 2018-04-27 at 11.55.39 AM.png

And just in case:

Reset Prefs CC 2015.png

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Adobe Community Professional ,
Apr 27, 2018

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Oh...I just figured it out. If you have the rulers set on (cmd r), that's what happens. The window won't resize.

Try turning them off. (ctrl r again)

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Apr 27, 2018

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Hi there - I've tried with tabs and without. Does the same thing. I really do appreciate your trying to help!

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Apr 27, 2018

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I just tried again with exactly those steps you recommend: Reset preferences to open as tabs. Close/Reopen photoshop. Opened image (as a tab). Turned off the application frame. Crop. Same thing. I'm thinking it has to be a bug.

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Adobe Community Professional ,
Apr 27, 2018

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Well turning of the rulers works and also click the green resize button afterwards. That should fix the window size.

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Apr 27, 2018

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Even without rulers, does the same thing - I tried *so* many things before coming here to bug you nice folks!

Screen Shot 2018-04-27 at 2.16.01 PM.jpg

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Apr 27, 2018

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It does adjust if I hit the green resize button - just never had to do that before...Of course, this is simply a nuisance issue!

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Adobe Community Professional ,
Apr 27, 2018

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I wonder about your Graphics settings. Do you have 2 cards? Automatic switching can choose the less powerful card. You can disable that In Energy Saver Preferences.

Also go into Preferences > Performance and screenshot your Advanced Graphics settings for me, please.

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Apr 27, 2018

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It's actually happening on BOTH of my computers - my Mac desktop and my Macbook Pro. Started after upgrading both.

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Apr 27, 2018

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Screen Shot 2018-04-27 at 2.34.00 PM.png

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Adobe Community Professional ,
Apr 27, 2018

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If it worked in 19.1.2, maybe downgrading to that would be an option.

Downgrade1.png

Screen Shot 2018-04-27 at 12.44.35 PM.png

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Adobe Community Professional ,
Apr 27, 2018

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LisaR72  wrote

Screen Shot 2018-04-27 at 2.34.00 PM.png

Or tamping down the Drawing Mode to Normal or Basic.

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Apr 27, 2018

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I upgraded directly from CC17 to CC18 - so I'm not sure about prior iterations of CC18. I was late to adopt because I have so many presets & plugins to bring over and knew it was a rewrite. I will try the drawing mode change!

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Adobe Community Professional ,
Apr 27, 2018

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Also try unchecking the Camera Raw GPU. That's known to cause problems even when not in use.

Disable Camera Raw GPU.png

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Adobe Community Professional ,
Apr 27, 2018

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At this point, I'm out of ideas. You can see if asking Photoshop Family Customer Community where Adobe Employees can look at this,

or Adobe's Official Support Chat: Contact Customer Care

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Apr 27, 2018

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No go. Drawing mode change didn't work either. I can't thank you enough for all of your suggestions - I guess it's just a bug.

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Adobe Employee ,
Apr 30, 2018

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In the Zoom Tool option bar, is "Resize Windows To Fit" unchecked?

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Adobe Community Professional ,
Apr 30, 2018

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Mentioned in Post #16, Jeff. Lisa replied in #17 that she already tried that with no success.

Gene

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Apr 30, 2018

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Yup, no luck.

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May 15, 2018

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Thanks for the help.
Turning off the "Open documents in Tabs" inside the workspace preferences solved the problem for me. At least for now.
Working on Mac, High Sierra 10.13.3 with Adobe CC.

I'm still having uses with slowness, Suitcase Fusion 8 incompatibility warnings, and pointer tool enlargements since the upgrade.

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Adobe Community Professional ,
May 15, 2018

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Photoshop 19.1.4 has been released, see if that helps.

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Aug 29, 2018

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This worked for me.  Reset and now working. Tx

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