Images are not updated in Photoshop and many more problems

Community Beginner ,
Nov 25, 2020

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Hey guys,
the only last stable version of PS for me was 19.0. Since then, PS is no longer stable on my workstation and on the notebook.
Up to 19.0 I had worked with a PC from 2013, 32 GB RAM, SSD. Until then, the system was fast and stable.
The problems came with the following updates:
- The hand tool shifted the images, but when you let go the image section jumped to another location.
- The selection tool made arbitrary selections but didn't keep the selections I made.
- The view of the pictures is not updated. Neither when zooming nor when switching to another image. A restart is necessary at this point, as waiting is not helpful here either.

First I installed a new graphics card - without success.
I've had a brand new workstation since September, but the problems are the same. The only components that are the same are the keyboard, mouse and Wacom tablet.

Who can give me a solution?
Thank you in advance.

- I am not a native English speaker;) -

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Crash or freeze, Problem or error

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Images are not updated in Photoshop and many more problems

Community Beginner ,
Nov 25, 2020

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Hey guys,
the only last stable version of PS for me was 19.0. Since then, PS is no longer stable on my workstation and on the notebook.
Up to 19.0 I had worked with a PC from 2013, 32 GB RAM, SSD. Until then, the system was fast and stable.
The problems came with the following updates:
- The hand tool shifted the images, but when you let go the image section jumped to another location.
- The selection tool made arbitrary selections but didn't keep the selections I made.
- The view of the pictures is not updated. Neither when zooming nor when switching to another image. A restart is necessary at this point, as waiting is not helpful here either.

First I installed a new graphics card - without success.
I've had a brand new workstation since September, but the problems are the same. The only components that are the same are the keyboard, mouse and Wacom tablet.

Who can give me a solution?
Thank you in advance.

- I am not a native English speaker;) -

TOPICS
Crash or freeze, Problem or error

Views

104

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Nov 25, 2020 0
Adobe Community Professional ,
Nov 25, 2020

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For help we need more informations about your environment. Please give us the appropriate infos that listed in the guidelines.

 

guidelines.png

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Nov 25, 2020 1
Community Beginner ,
Nov 25, 2020

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- Photoshop 22.0.1
- Windows 10 Pro Build 10.0.19041
- no error messages

- close photoshop

Prozessor: Intel(R) Core(TM) i9-10900F

Motherboard: MEG Z490 UNIFY
Graphic: GeForce RTX 2060 SUPER
RAM: 64 GB

I had forgotten one problem:
after a short time, working with the pen tool is no longer possible. If I only put a single point, PS makes a lot of wild lines across the picture.

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Nov 25, 2020 0
Community Beginner ,
Nov 26, 2020

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Hey guys, how can I help with further information so that you can help me? Can I chat with Adobe or is Adobe's professional solution to outsourcing problems to the user community?

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Nov 26, 2020 0
Adobe Community Professional ,
Nov 26, 2020

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Hi

Have you tried resetting your Photoshop preferences, Photoshop version 22.xx is causing a lot of issues for some people so you're not alone

I have an older i7 3770 CPU with 32GB of RAM and an RTX2060 Super and don't experience the issues that you describe

image1.png

If you need to you can download version 2019 from here

https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

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Nov 26, 2020 1
Community Beginner ,
Nov 26, 2020

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Thanks – I will try. I have some issues since higher than version 19.0 ...

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Nov 26, 2020 0
Community Beginner ,
Nov 26, 2020

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Danger! Explicit German words in the video;) Sorry, but I was very angry at the moment!

Here you will see some issues I have in Photophop.

https://vimeo.com/484181655 

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Nov 26, 2020 0
Community Beginner ,
Dec 11, 2020

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Hey community,

today is dezember 11. and I havent receive helping answers.
I have reset the prefs and photoshop is freezing again. 
When I switch to other open images in PS the view does not refresh. With the cropping tool the view shakes, so that I cannot work precisely. I am really desperate.

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Dec 11, 2020 0
Community Beginner ,
Dec 11, 2020

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I would always crash the individual images. I can see that in the task manager.

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Dec 11, 2020 0
Community Beginner ,
Jan 11, 2021

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Hey Adobe, is anyone still working here? 😉

The problems with Photoshop continue. So far, unfortunately, I have not received any useful assistance here. Of course I reset the preferences - without success.

I'm retouching again for a customer, but I keep closing Photoshop because the view isn't refreshing. This is extremely annoying and I am not making rapid progress.

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Jan 11, 2021 0