importing video into PS

[randya31561742]

hi.

i've seen forum topics with the same subject.

but none that solved the problem.

i have a regular video.

it opens and plays fine in quickview, in Quicktime player, in FCPX, and PS sees it as an openable doc.

it was originally exported as h.264 mov from fcpx.

i've used video converters to convert to QT mov, mp4, mpeg2, mpeg4, and several others that PS is supposed to support.

but it always gives me the error that 'the video file could not be openeed.

i've tried importing through the open menu, the layers new video layer menu, drag and drop in new blank window, import video frames to layers, load files into stack.

same error always.

i have no idea what the problem is.

nothing seems to allow PS to open the normal video file.

720p, 34 MB., PS 2019 and 2020., Mac Mojave 10.14

is there a utility that guarantees export to a codec that PS will open?

or a file type that it will open?

anyone know why this is happening?

thx,

randy

[Guest]

Moving to the Photoshop forum from Community Help

[randya31561742]

ok thx.

this is the first time i've ever asked for PS help.