• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Impossible save psd due to program error

Community Beginner ,
Mar 18, 2021 Mar 18, 2021

Copy link to clipboard

Copied

Good mornig,

I need help for an issue with photoshop. I have macOS Big Sur, and the lastest version of Photoshop and the server is a QNAP (NAS).


In the sense that the save was immediate but then always around h16 starts again the problem
In fact this error has done it to h15.55

Schermata 2021-02-17 alle 15.55.02.png

Temporary files are formed and remain

Schermata 2021-02-17 alle 09.19.45.png

Then often the image preview does not update, in the sense that if I put VISTA/COME ICONS

files sometimes do not update.

For example: I have a yellow object, I open it in photoshop, make it all red, save and close. In the icon view I keep seeing the shoe always yellow even if it has become red.
If I press space bar I visualize it correctly.
This display error remains even if I exit and re-enter the server, but it doesn't always happen, only sometimes.

 

I await your feedback thank you very much

 

Jacopo

 

 

Views

318

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Explorer ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

Ciao Jacopo,

I have the same problem. Have you solved it?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

Do you have the latest version of Photoshop installed? 22.5.1. Make sure you're on that. If you're still having trouble after updating, let us know.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

I haven't been able to replicate their issue.  Granted, I'm up to date with the PS version 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

yes I do, I also tried with theast beta of photoshop.

I connected the network drive via smb with a thunderbolt cable.

 

afp is not an option, it causes so many problems

 

i'm not sure if it can be caused by an apple supplementary update of big sure, but when I used PS 22.0 it all worked fine. I also tried a downgrade of the qnap software, it didn't help.

 

regards

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

typo: O also tried with THE LAST beta of photoshop

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

I don't want to spam in this post, I'd like to add some details:

 

• The problem happens even if I open the psd from recents, even from the qnap folder and save it overwriting it
• It doesn't matters by the content of the psd (smart objects/linked items/plain layer)
• Even if I save the file with a new name, and I try to save some changes into this file, the error shows up again
• PSB or PSD it doesn't matters too
• Both Macs in the same networks have the same problem (details in attachment)

• As already said QNAP software is up to date (QTS 4.5.4.1800 build 20210923)

• Photoshop 22.5 crashes when saving instead, without any error

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

Is the drive formatted for NTFS?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

No the drive is formatted by qnap in EXT4 (linux file system recommended by qnap)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

If you save the file locally to your desktop and drag it over, does it copy/save correctly?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

LATEST

Yes and it also overwrite without errors in other Adobe apps too

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines