Impossible to connect to Adobe server for using Photoshop 2021

New Here ,
Jun 09, 2021 Jun 09, 2021

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Hi. For at least 1 hour, my Photoshop is not able to connect to the Adobe server for reading my licence and I am stuck. I am using the latest version of Photoshop 2021 and the latest version of Adobe Creative Cloud. I tried a lot of stuff to fix it, but nothing work: my WMI service is running well, there is no issue with the Credential Manager from my Service Manager (I think), everything is updated, and more checks. I don't understand what is going on. I was using Photoshop 2021 normally and suddenly the software stop responding at all randomly and when I restart it, the problem appears. I am on Windows 10 64-bit, core i7-3770, NVIDIA GeForce GTX 1050 Ti. Any help will be appreciated.

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Problem or error, Windows

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 09, 2021 Jun 09, 2021
What error message are you getting specifically? What makes you think it is something on the Adobe Servers?

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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What error message are you getting specifically? What makes you think it is something on the Adobe Servers?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jun 09, 2021 Jun 09, 2021

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No error just that my trial period has expired and do I wish to purchase.

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New Here ,
Jun 09, 2021 Jun 09, 2021

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Hi. Finally, I reboot my computer and now everything works. Thanks for your reply. I use Photoshop 2021 since yesterday since my Photoshop 2020 is not functional anymore (copy/paste doesn't work on specific situations (even after manually resetting my Photoshop 2020 parameters and browse the whole Internet for procedures)). Have a nice day.

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New Here ,
Jun 09, 2021 Jun 09, 2021

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I purchased Adobe photoshop 2021  around the 27 May. Now when I try to open it I am told that my trial period has expired.

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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Have you signed out and back in to the CC app?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jun 09, 2021 Jun 09, 2021

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If the solution of Kevin doesn't works, are you sure that you are logged with the same account used for your Photoshop licence and not another random account with no licence purchased on it?

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