In Mac photoshop tools not working suddenly

New Here ,
Apr 20, 2021 Apr 20, 2021

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Hi,

 

We are using  photoshop V22.31in MAC. While working photoshop suddenly after some time tools are not working. we have to close the photoshop and open again to work. we have photoshop and MAC uptodate.

 

 

Please help us to resolve this issue

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Adobe Community Professional ,
Apr 20, 2021 Apr 20, 2021

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What the Mac os version, available hard drive space, RAM, etc?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Apr 21, 2021 Apr 21, 2021

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macOS Big Sur 11.2.3

Disk space : 500gb

Ram : 32gb

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New Here ,
Apr 23, 2021 Apr 23, 2021

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Hello Kevin,

 

please let us know how to solve this issue

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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Have you tried resetting your preferences?

Hold shift+ctrl+opt+cmd before the startup screen appears.

It will ask you to reset your preferences.

Alternatively you can click the "reset preferences upon restart" button in the general Photoshop preferences.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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