In Photoshop 2020 Update Save & Save as do nothing. I have to export then i lose EXIF Data

Explorer ,
Nov 05, 2019

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In Photoshop 2020 Update save & save as do nothing. I have to export then i lose EXIF Data.

 

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Import and export, Performance, Problem or error

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New Here ,
Nov 09, 2019

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I have the same problem.

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Community Beginner ,
Nov 11, 2019

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Updating to the just released version 21.0.1. solved the blank home screen, "save" and "save as" issues for me.

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Explorer ,
Nov 11, 2019

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When I Install Through CC Desktop App I Get 20.0.0 and Problem Remains.  Is There a Special Place To Get The 

20.0.1 Version?

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Community Beginner ,
Nov 11, 2019

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That's how I got it. Did you check under Menu "Help" "check for updates" on the CC Desktop App? 20.0.0 is an old version (of photoshop 2019). On my CC Desktop App the order of Photoshop versions is reversed after I unistalled 2020 and reinstalled 2019 - the 20.0.7 version of 2019 comes before the 21.0.1 version of 2020.

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Explorer ,
Nov 11, 2019

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Yes.  20.0.0 was a typo. I Kept installing 21.0.0, But I Found the Correct Place to look for the Update.  It Installed OK & it Works Correctly.

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New Here ,
May 16, 2020

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Hi all, I have the same issue. I cannot save or save as on PS 2020. On a mac Catalina. Have reset preferences with no success. What do I do? 

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New Here ,
May 22, 2020

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Same here. PS 2020 on Mac OS Catalina. 21.1.3 release.

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Community Beginner ,
Jun 24, 2020

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Yes, same here upgraded, now can't save files, running windows 10, tried resetting preferences, still not working, 
Adobe please tell me what use photoshop is if I cannot save any work?

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Community Beginner ,
Jun 24, 2020

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I have spoken to Adobe, who told me to uninstall Photoshop, run the Adobe Creative Cloud Cleaner Tool  see link
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

then reinstall Adobe creative cloud and Photoshop.
It has worked, and also cleared up a problem I was having where every file I opened had the 'extras' grid on it.

 

 

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