Informe de bloqueo en Photoshop y Lightroom

[darkstrim]

Tengo instalados en mi PC tanto Lightroom como Photoshop y Premiere CC. Hasta hace unos días los tres funcionaban sin problemas, pero actualicé  los drivers de la tarjeta gráfica y, aunque Premiere parece que no ha sufrido ningúin "percance", Photoshop y Lightroom sí. En Lightroom cuando intento pasar el módulo de revelar me sale esta ventana avisando de un "informe de bloqueo" y no me deja hacer nada con el programa, tras enviarlo (hace ya unos días) me cierra la app.

Como con Lightroom no podía, he decidido intentarlo con Photoshop y sorpresa, me sale el mismo error, pero en Photoshop he podido investigar un poco más. Me deja crear documentos de cero, incluso abrir .PSD y .JPG, todos en RGB, pero si intento abrir un archivo RAW de cámara es cuando se provoca este "bloqueo". Hay alguna solución para ello?

[JJMack]

I doe not use LR and I do not know what in meant the translation to a "Blocking Report"  The screen capture look like an Adobe mini dump crash report is going to be set to Adobe.  There is a more infomation that you can click on in the screen to see the information beings sent to Adobe.  You can capture that and post the infomation here.  Perhaps someone  that speaks your language can help.  

You know it most likely your display driver fort that is what you updated. Regress you display driver or see it there in a newer version than the one you just installed.

[darkstrim]

The information I get from that screen is as follows... Can it be a .dll problem? The graphic card is Nvidia. The specifications of the Pc are very low, but so far I have been able to work with it without problem.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20170929.r.165">

<time year="2018" month="9" day="23" hour="12" minute="52" second="27"/>

<user guid="96ec5e7b-f235-478c-b577-6718b52bc3c0"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="es-es" userlanguage="es-ES" oslanguage="es-ES" ram="8077" machine="Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2395 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF943A8C9A8">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF943A8C9A8" symbolname="NVAPI_Thunk"/>

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</backtrace>

<registerSet>

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<dumpType>

Mini

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[JJMack]

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF943A8C9A8">

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Have you look on the Nvidia Web Site for a newer Device Driver for your Display Adapter?

[javier2012]

I have the same problem that started a few days ago, when opening the photoshop camera raw starts and the blocking report comes out. Following the instructions on the adobe website I have deselected in Edit / Preferences / Performance the use of graphics card and the error continues, the same error comes up so that according to the support page it should not be the graphics card. Anyway I have an NVIDIA Geforce GT630M and I have updated the drivers, but the error continues.

[hellguz66]

Hello. I Fixed it, at least for me.

I had the same problem after some Win 10 update or Photoshop update. My photoshop 2020 worked well only with .JPG files but it got blocked everytime I opened a .NEF file (RAW). So I followed the instructions on this link: https://helpx.adobe.com/in/photoshop/kb/acr-gpu-faq.html The section called "Customizing GPU acceleration" worked well for me. Additionally, I deselected the "Use GPU for Display" option. 

Then, I accepted everything, restarted Photoshop and... Voila! working. You may try it as well for Lightroom. I hope it works for you.