Is anyone else having problems with Photoshop 2021?

New Here ,
Apr 09, 2021 Apr 09, 2021

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I had been using Ps 2019.  Yesterday I signed up for the monthly program and downloaded Ps 2021 and can hardly do anything.  I shoot in raw format.  So it automatically opens in Lr.  When I choose the open button to go into Ps I find that about the only thing I can do in Ps is save the file to a different format.  I can't make adjustments, mask or print.  MOST all menu options are grayed out.  The others generate a dialog box informing me that whatever action I have chosen cannot be performed because of a program error.  I had hear that 29019 was buggy; but, I never had any problems with it.  I have been using Ps since version 2.  So is 2021 a beta or what?  It certainly isn't usable in it's current condition.  What are you finding?

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New Here , Apr 09, 2021 Apr 09, 2021
I called Adobe, spoke to Kush and got the problem resolved. The problem was my $$$ video card was inadequate to handle the new Photoshop. Kush guided me into a version that works perfectly. I JUST now tested it. I am perfectly satisfied. I recommend Adobe Support.

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Adobe Employee ,
Apr 09, 2021 Apr 09, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 2021 due to the program error. Would you mind telling us which operating system are you working on?

 

Our product team is working on a fix for the program error. Meanwhile, you can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

Regards,

Nikunj

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New Here ,
Apr 09, 2021 Apr 09, 2021

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LATEST
I called Adobe, spoke to Kush and got the problem resolved. The problem
was my $$$ video card was inadequate to handle the new Photoshop. Kush
guided me into a version that works perfectly. I JUST now tested it. I am
perfectly satisfied. I recommend Adobe Support.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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