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Issue with cancelling my annual payment

New Here ,
Aug 25, 2020

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Hey,

I'm having issues cancelling my Annual subscription for Photoshop. The cancel button isn't available on Manage Plan.

 

I've tried updating my billing account multiple times and it is correct but it still says that it needs updating.

 

It is after the 30 day period so now I'm constantly being charged, I can't pay it. I'm just looking to cancel it so it doesn't continue going up.

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Issue with cancelling my annual payment

New Here ,
Aug 25, 2020

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Hey,

I'm having issues cancelling my Annual subscription for Photoshop. The cancel button isn't available on Manage Plan.

 

I've tried updating my billing account multiple times and it is correct but it still says that it needs updating.

 

It is after the 30 day period so now I'm constantly being charged, I can't pay it. I'm just looking to cancel it so it doesn't continue going up.

Topics

How to, Problem or error

Views

33

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 25, 2020 0
Adobe Community Professional ,
Aug 25, 2020

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Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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