Issues saving with photoshop

Community Beginner ,
Dec 27, 2020

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Hi, 

 

I am using photoshop 2021 with macOS Big Sur. I have been having this problem where I cannot save my files due to a "program error". What ended up working was to make all layers invisible before saving, however this doesn't let me save a JPEG & PNG. In order to do that I had to merge layers, which was also glitchy and difficult to do; I had to do it one by one instead of all at once, and I ended having to group the ones that didn't want to merge. I have also noticed that sometimes when zooming Photoshop becomes incredibly slow and buggy. 

 

I tried to uninstall and reinstall Photoshop, restart my computer and I also tried allowing access in settings as suggested in another thread which hasn't worked. 

 

If anyone has any solution for this it would be highly appreciated! 

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Bug, Import and export, Mac, Problem or error

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Issues saving with photoshop

Community Beginner ,
Dec 27, 2020

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Hi, 

 

I am using photoshop 2021 with macOS Big Sur. I have been having this problem where I cannot save my files due to a "program error". What ended up working was to make all layers invisible before saving, however this doesn't let me save a JPEG & PNG. In order to do that I had to merge layers, which was also glitchy and difficult to do; I had to do it one by one instead of all at once, and I ended having to group the ones that didn't want to merge. I have also noticed that sometimes when zooming Photoshop becomes incredibly slow and buggy. 

 

I tried to uninstall and reinstall Photoshop, restart my computer and I also tried allowing access in settings as suggested in another thread which hasn't worked. 

 

If anyone has any solution for this it would be highly appreciated! 

TOPICS
Bug, Import and export, Mac, Problem or error

Views

90

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Dec 27, 2020 0
Community Beginner ,
Dec 27, 2020

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The only other solution i seen around apart from the hiding layers is disabling suitcase fusion plugin ... but this sounds like a bug that needs fixing

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Dec 27, 2020 0
Participant ,
Dec 29, 2020

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If this is a Suitcase Fusion issue, please contact our Extensis Support Team and notify them of the issues:

 

https://www.extensis.com/contact-us

 

Thanks!

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Dec 29, 2020 0
Community Beginner ,
Dec 28, 2020

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If you haven't already done so, you might try looking in the bug reporting forum.  After reading the instructions, select Photoshop from the drop-down list and it will take you to the reporting forum to have a look around (no search function, unfortunately.)  If nothing else, you can paste your problem/fix in a message so it gets to the developers.

https://www.adobe.com/products/wishform.html

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Dec 28, 2020 0
Adobe Community Professional ,
Dec 28, 2020

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For Photoshop bugs should be raised in the feedback forum which is monitored by Adobe developers

https://feedback.photoshop.com/

Dave

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Dec 28, 2020 0
Adobe Community Professional ,
Dec 28, 2020

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Hi,

check out the help page here:

https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

 

You may also want to check out, and add to, this bug thread which is being responded to by Adobe developers

https://feedback.photoshop.com/conversations/photoshop/photoshop-cant-save-file-due-to-program-error...

 

Dave

 

 

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Dec 28, 2020 1
IF123 LATEST
Community Beginner ,
Jan 04, 2021

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Thanks for anwsering everyone. Unfortunately, nothing worked. I reinstalled photoshop 2020 which works well for me and I will use it until this problem is fixed. Looking forward for an update

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Jan 04, 2021 0