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Issues with Photoshop - screen jumping around, eyedropper not working

New Here ,
May 08, 2020

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I'm on Windows 10 with the latest version of Photoshop. All day I've been dealing with these issues. It works fine for 10-15 minutes and then goes all wonky. First issue is when trying to select a color with the eyedropper tool, it doesn't select the color I want. It seems like it's actually picking the grey of  the background. Also, it will sometimes start moving the screen when I click the eyedropper. I've made sure none of my keys on my keyboard are stuck that would cause this.

 

Also, it will suddenly move so that the window I'm working on is almost off the screen. Attempts to move it back just makes it snap off-screen again.

 

To top it off, sometimes everything will just completely stop responding. I can select different layers and tools, but nothing happens when I try to use them.

 

I made a video showing the problems: https://youtu.be/g0naGhAry_o

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Bug, Performance, Problem or error, Windows

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Issues with Photoshop - screen jumping around, eyedropper not working

New Here ,
May 08, 2020

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I'm on Windows 10 with the latest version of Photoshop. All day I've been dealing with these issues. It works fine for 10-15 minutes and then goes all wonky. First issue is when trying to select a color with the eyedropper tool, it doesn't select the color I want. It seems like it's actually picking the grey of  the background. Also, it will sometimes start moving the screen when I click the eyedropper. I've made sure none of my keys on my keyboard are stuck that would cause this.

 

Also, it will suddenly move so that the window I'm working on is almost off the screen. Attempts to move it back just makes it snap off-screen again.

 

To top it off, sometimes everything will just completely stop responding. I can select different layers and tools, but nothing happens when I try to use them.

 

I made a video showing the problems: https://youtu.be/g0naGhAry_o

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
TOPICS
Bug, Performance, Problem or error, Windows

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May 08, 2020 0
Adobe Community Professional ,
May 08, 2020

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Hi did you tried to update your display drivers also install latest version of creative cloud desktop application...regards

Ali Sajjad

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May 08, 2020 0
New Here ,
May 08, 2020

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Everything is updated, and it was working fine for a few hours but the issue with the eyedropper tool has started again.

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May 08, 2020 0
New Here ,
May 16, 2020

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can anyone help me with this?

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May 16, 2020 0
New Here ,
May 20, 2020

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I thought maybe the issue was that my tablet was so old it was incompatible with the new Photoshop, but I just installed a brand new tablet and this is still happening.

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May 20, 2020 0
Adobe Community Professional ,
May 22, 2020

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Hi if all working for you fine 2019 version of Photoshop so use it there some updates going through with the latest version so maybe this a bug....regards

Ali Sajjad

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May 22, 2020 0
Adobe Community Professional ,
May 22, 2020

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Hi, we can't really help you without more info, please post the contents of help>system info, so that we get to know your OS, its exact version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

 

Which tablet are you running? If a wacom, see this: https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html

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May 22, 2020 0
Adobe Community Professional ,
Jul 23, 2020

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Hi, I would also update to 21.2.1, as there are some stickyness fixes in the latest updates: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

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Jul 23, 2020 0