Issues with student subscription

New Here ,
May 21, 2021 May 21, 2021

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Sorry if this is the wrong place for this but I am not sure what else to do.

My son uses Adobe, mainly photoshop a lot mainly for school work- he is age 14 in full time education. He was on the educational rate package but I was advised we needed to verify his student status to continue the reduced rate.

I did this and have proof from the verification service it was done but adobe have emailed since to say it can't be verified and the cost has gone up to the full fee.

I have failed to contact anyone any other way to address this.

Any suggestions on how I can sort this out? He doesn't want to cancel the package but I am not willing to pay nearly £50 a month for it.

Many Thanks

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Adobe Community Professional , May 21, 2021 May 21, 2021
Hi there, please be aware that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues directly. You will need to contact Adobe Customer Care for this: » https://helpx.adobe.com/contact.html Click the 'circle with a speech bubble in it' icon (below is how it looks) on the right hand side to initiate a Chat. Best Regards, Maurice

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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Hi there,

please be aware that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues directly. You will need to contact Adobe Customer Care for this:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble in it' icon (below is how it looks) on the right hand side to initiate a Chat.

 

contactadobeicon.png


Best Regards,
Maurice

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New Here ,
May 21, 2021 May 21, 2021

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Thank you so much

The chat option wasn't showing on my phone but I have now found it on the PC!!

thanks again

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