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jpg or photos won't open in photoshop cc

Community Beginner ,
Apr 16, 2018

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So basically I can't import or open a photo into photoshop at all. The program will start just fine and I can create something but when I drag or file/open a photo it quits on me.

I have uninstalled and reinstalled / shut down and restarted / unchecked graphics processor in the preferences panel / reset preferences. I really don't know what is going on. Also have installed older versions.

I'm on a Mac High Sierra 10.13.4 with Graphics NVIDIA GeForce GTX 780M

Any help is of course appreciated.

Correct answer by bradwine | Community Beginner

I was able to have someone from Adobe take over my computer to look at things and it ends up they needed to change permissions on my adobe folder which were changed during an update and didn't get fixed back.

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jpg or photos won't open in photoshop cc

Community Beginner ,
Apr 16, 2018

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So basically I can't import or open a photo into photoshop at all. The program will start just fine and I can create something but when I drag or file/open a photo it quits on me.

I have uninstalled and reinstalled / shut down and restarted / unchecked graphics processor in the preferences panel / reset preferences. I really don't know what is going on. Also have installed older versions.

I'm on a Mac High Sierra 10.13.4 with Graphics NVIDIA GeForce GTX 780M

Any help is of course appreciated.

Correct answer by bradwine | Community Beginner

I was able to have someone from Adobe take over my computer to look at things and it ends up they needed to change permissions on my adobe folder which were changed during an update and didn't get fixed back.

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5.5K

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Apr 16, 2018 0
Adobe Employee ,
Apr 17, 2018

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Hi Bradwine,

As you're not able to open images in Photoshop, could you please let us know where are the images stored?
Also, which operating system are you working on?

Could you please try copying a few images to a different drive and see if it helps?

Regards,
Sahil

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Apr 17, 2018 0
New Here ,
Oct 28, 2018

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I'm on Windows 10. I just installed Photoshop and I also cannot open a photo to edit it. How can I fix this?

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Oct 28, 2018 0
Community Beginner ,
Apr 17, 2018

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I was able to have someone from Adobe take over my computer to look at things and it ends up they needed to change permissions on my adobe folder which were changed during an update and didn't get fixed back.

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Apr 17, 2018 0
New Here ,
Nov 03, 2020

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I am having the same problem now with the new version of Photoshop.  How did this get fixed?

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Nov 03, 2020 0