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Just bought photoshop cc, immediate lag and freezing!

Community Beginner ,
Sep 25, 2020

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Hi there! I just bought photoshop cc today for my home computer. I use CC at work but normally use CS6 at home. Well CS6 has been a mess recently so i thought maybe it was time I just upgrade to CC.

Well, to my suprise, CC was somehow WORSE. At one point the canvas froze - not the entire program, just the canvas. I had to save and exit the program. And then it also started lagging so bad that I couldn't move things like text on an image with only 3 layers. 

I have a Geforce 2060 6GB, 16 gb of ram, AMD Ryzen 7 2700x, i do have photoshop set to use the GPU instead of the CPU in preferences, it's using an SSD for the scratch disk, and is also installed on an SSD. 

I would greatly appreciate knowing what could possibly be going on. Thanks! 

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Crash or freeze, Performance, Problem or error

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Just bought photoshop cc, immediate lag and freezing!

Community Beginner ,
Sep 25, 2020

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Hi there! I just bought photoshop cc today for my home computer. I use CC at work but normally use CS6 at home. Well CS6 has been a mess recently so i thought maybe it was time I just upgrade to CC.

Well, to my suprise, CC was somehow WORSE. At one point the canvas froze - not the entire program, just the canvas. I had to save and exit the program. And then it also started lagging so bad that I couldn't move things like text on an image with only 3 layers. 

I have a Geforce 2060 6GB, 16 gb of ram, AMD Ryzen 7 2700x, i do have photoshop set to use the GPU instead of the CPU in preferences, it's using an SSD for the scratch disk, and is also installed on an SSD. 

I would greatly appreciate knowing what could possibly be going on. Thanks! 

TOPICS
Crash or freeze, Performance, Problem or error

Views

58

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Sep 25, 2020 0
Adobe Community Professional ,
Sep 25, 2020

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Try resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences.

Also ensure you have plenty of spare disk space.

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