Just started Photoshop and Lightroom and they are reset to

Participant ,
Dec 07, 2020 Dec 07, 2020

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i just started my pc and find that my photoshop and lightroom version are reset to the state after a fresh install.

 

also the cloud app only shows lighroom and camera raw installed not my other adobe apps.

 

the system made no updates and i did nothing.
i just shutdown my PC for two ours and after restart i have to deal with this. 😞

 

 

 

 

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Problem or error, Windows

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Participant ,
Dec 07, 2020 Dec 07, 2020

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oh nice.... my cloud storage is gone too.....

 

2020-12-07 18_59_27-Einstellungen.png

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Participant ,
Dec 07, 2020 Dec 07, 2020

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the adobe support chat is totally useless.

they keep asking me noob questions.... if i have deleted or renamed folders even when i explained a dozend times that i did not.

 

all they want to do is to blame this on a user error.

more probably one of their updates went wrong. 😞

 

ever reply from the support person takes 5-10 minutes, as if they have to find the next question too ask in a book.

i post a screenshot of the PS system info and two minutes later i get ask if i can look for the version number....

 

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Participant ,
Dec 10, 2020 Dec 10, 2020

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the good thing is my adobe cloud storage was not deleted.

 

but i had to remove all adobe apps.

clean all folders by hand and reinstall everything.

 

when i reinstalled i noticed that PS v22.1 was released.

don´t know if the cloud app tried to update and it went wrong.

 

anyway... it has cost me a day of work.

in the late 90s and 2000s i remember a photoshop that was rock solid... ah the good old days.

 

in the last years i contacted the adobe support a few times. a waste of time!

the only time they could help me was when i had a question regarding subscription payment.

technical questions, solving bugs.... forget it.

 

 

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