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i just started my pc and find that my photoshop and lightroom version are reset to the state after a fresh install.
also the cloud app only shows lighroom and camera raw installed not my other adobe apps.
the system made no updates and i did nothing.i just shutdown my PC for two ours and after restart i have to deal with this. 😞
oh nice.... my cloud storage is gone too.....
the adobe support chat is totally useless.
they keep asking me noob questions.... if i have deleted or renamed folders even when i explained a dozend times that i did not.
all they want to do is to blame this on a user error.
more probably one of their updates went wrong. 😞
ever reply from the support person takes 5-10 minutes, as if they have to find the next question too ask in a book.
i post a screenshot of the PS system info and two minutes later i get ask if i can look for the version number....
the good thing is my adobe cloud storage was not deleted.
but i had to remove all adobe apps.
clean all folders by hand and reinstall everything.
when i reinstalled i noticed that PS v22.1 was released.
don´t know if the cloud app tried to update and it went wrong.
anyway... it has cost me a day of work.
in the late 90s and 2000s i remember a photoshop that was rock solid... ah the good old days.
in the last years i contacted the adobe support a few times. a waste of time!
the only time they could help me was when i had a question regarding subscription payment.
technical questions, solving bugs.... forget it.