Just Updated to Catalina os and now getting error message on Photoshop PLEASE HELP

Community Beginner ,
Oct 11, 2019

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Hi all,

 

So I just updated to to the new OS and I started up Photoshop cc just fine. But when I double click on a smart object to update it, it opens it up the file (Which is a drag and drop vector file from Illustrator) and I try saving the changes I get an error message. 

 

"Could not update smart object files because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."

 

I always drag and drop vectors for Illustrator to Photoshop files and edit the smart object when I needed to but I never encountered this problem before. Can anyone help?

 

Ive already tried to uninstall and reinstall Photoshop, i've tried using a old version of Photoshop, I made sure the "Always Create smart objects when placing" is checked in prefernces and I also tried unlocking the adobe folder and made sure that I have access to the files but still nothing works. 

 

 

It works when you do this workaround:
In the Finder, launch System Preferences and navigate to
Security & Privacy > Privacy tab > Full Disk Access. Click the lock icon in the lower left, enter your admin username & password. Click the + icon and add Photoshop to grant access to your hard disk.

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Just Updated to Catalina os and now getting error message on Photoshop PLEASE HELP

Community Beginner ,
Oct 11, 2019

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Hi all,

 

So I just updated to to the new OS and I started up Photoshop cc just fine. But when I double click on a smart object to update it, it opens it up the file (Which is a drag and drop vector file from Illustrator) and I try saving the changes I get an error message. 

 

"Could not update smart object files because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."

 

I always drag and drop vectors for Illustrator to Photoshop files and edit the smart object when I needed to but I never encountered this problem before. Can anyone help?

 

Ive already tried to uninstall and reinstall Photoshop, i've tried using a old version of Photoshop, I made sure the "Always Create smart objects when placing" is checked in prefernces and I also tried unlocking the adobe folder and made sure that I have access to the files but still nothing works. 

 

 

It works when you do this workaround:
In the Finder, launch System Preferences and navigate to
Security & Privacy > Privacy tab > Full Disk Access. Click the lock icon in the lower left, enter your admin username & password. Click the + icon and add Photoshop to grant access to your hard disk.

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Oct 11, 2019 4
Adobe Community Professional ,
Oct 11, 2019

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Known  issues in Photoshop 20.0.6 and higher on Catalina. 

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

 

Next time Apple pushes out a significant new OS , you would do well to wait a month and exercise some due diligence beforehand by testing it on a 2nd partition.   If necessary, revert to your older OS and stay there.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Oct 11, 2019 1
Community Beginner ,
Oct 11, 2019

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I will definitely hold off from updating in the future. Thank you the feedback. 

 

 

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Oct 11, 2019 1
New Here ,
Nov 18, 2019

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We are November 18th and there has been many Photoshop CC updates recently.

Can Adobe guarantee that now we can install Catalina and then work using Photoshop CC without encountering any more problems with it?

The tests are all significant and there is no more risk using the latest version of Photoshop CC with Catalina?

It's been some time now that we are waiting......

 

Thanks.

 

 

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Nov 18, 2019 0
Community Beginner ,
Oct 24, 2019

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It works when you do this workaround:
In the Finder, launch System Preferences and navigate to
Security & Privacy > Privacy tab > Full Disk Access. Click the lock icon in the lower left, enter your admin username & password. Click the + icon and add Photoshop to grant access to your hard disk.

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Oct 24, 2019 3
Community Beginner ,
Oct 25, 2019

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Thank you so much! This helped and worked perfectly!

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Oct 25, 2019 1
Community Beginner ,
Oct 30, 2019

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I'm glad I was able to share it with you as this was driving me nuts as well 😉

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Oct 30, 2019 1
New Here ,
Oct 25, 2019

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Thank you! This was driving me crazy...amongst other things with the Catalina update. Should have listened to my instincts and kept ignoring those pesky update prompts. Thanks again.

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Oct 25, 2019 2
Community Beginner ,
Mar 01, 2020

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So I am not a professional like all the rest of those that write here but can say that I have had

my own set of problems as well ever since Catalina update.  I thought one 'should' update when

getting the message to do so....as a Senior,  I am too quick I guess to beleive.

 

Now am trying to incorporate CCloud fonts on my image and that's not working at all and since

I can feel a 'Meltdown' coming, will sign off.  Tomorrow is another day, there is just so much to

learn...wouldn't it be GREAT if one had a "Hal The Computer" to talk to and solve problems with,

rather than writing and calling.  Cheers !

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Mar 01, 2020 0
New Here ,
Oct 30, 2019

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This should be marked as the solution.

Especially as the link in the actual solution does not even mention this issue.

Thank you martinah...

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Oct 30, 2019 1
Community Beginner ,
Oct 30, 2019

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Thanks, nickb. I stumbled over it as this was driving me nuts as well and I read an article about all known Adobe vs. Catalina troubles and there was a section with video export problems and this was the workaround for that as well. I don't really know who is able to remark the right solution as I discovered it after this was marked as "resolved", but would be great to help everyone with this issue. 

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Oct 30, 2019 1
Adobe Community Professional ,
Oct 30, 2019

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Don't forget an update has been issued to fix some of the problems:


https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Dave

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Oct 30, 2019 2
New Here ,
Oct 30, 2019

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At time of posting, not this one, though...

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Oct 30, 2019 1
Adobe Community Professional ,
Oct 30, 2019

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"This should be marked as the solution."

 

There can be more than one correct answer with this new forum interface. Since the OP sarahw98596663 said "Thank you so much! This helped and worked perfectly!" to martinah75941182 , I have marked that correct in addition to the one already marked. We don't know who marked the other reply correct, so we need to hear from Sarah before unmarking that one if she thinks it is in error.

 

~ Jane

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Oct 30, 2019 1
Community Beginner ,
Oct 30, 2019

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Nevermind, I figured it out! Thank you for the solution martinah75941182

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Oct 30, 2019 0
Community Beginner ,
Oct 30, 2019

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Sorry I am new to the forums. I wasn't sure how to remark the correct solution. I don't even know how it created the original "solution"... 

 

I can update if you can tell me how to do so.

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Oct 30, 2019 1
Adobe Community Professional ,
Oct 30, 2019

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Sarah, this is new forum software, and for a while only moderators could mark something correct. You (as the original poster) should see a line underneath each post that let's you click "Like",  "Correct Answer", etc. There can be more that one correct answer.

 

If you don't see it, please let us know!

  • We can mark it for you if you tell us what to do and
  • We can report that the issue has not yet been fixed.

 

~ Jane

 

 

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Oct 30, 2019 0
Explorer ,
Jan 28, 2020

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Why is my Photoshop app grayed out when I try to add it to Full Disk Access then? Yes, I'm admin and yes, I unlocked before trying to add it. HELP! This has caused such catastrophic issues for me – I'm doing this all day and night and I cannot Save for Web from Photoshop??

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Jan 28, 2020 0
Explorer ,
Jan 28, 2020

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But, Jane-e, this is NOT a correct solution. It is now January 28, 2020, and I am trying to use the latest updates to Catalina and Photoshop, and this solution does not work. I'm STILL getting this Adobe Save for Web Error. I tried the workaround. I uninstalled then re-installed Photoshop, Nothing.

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Jan 28, 2020 0
New Here ,
Jan 17, 2020

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Will this work if I have CS5 version 12.1 x 64 if I update to OS Catalina

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Jan 17, 2020 0
Adobe Community Professional ,
Jan 17, 2020

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Do not upgrade to Catalina. CS products will not work properly if at all.

Only CC 2019 and 2020 are Catalina certified by Adobe.

Here is the reference link:

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

 

Gene

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Jan 17, 2020 1
New Here ,
May 11, 2020

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I just followed these steps. It said to quit Photoshop before it will have access. I did that after following these steps and still get the same result of the Save for Web (legacy) giving me an error. Tried restarting my machine as well. Screen Shot 2020-05-11 at 3.47.32 PM.png

 

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May 11, 2020 0
Explorer ,
Jan 28, 2020

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This solution does not work for me. When I go to add Photoshop, it's grayed out and will not let me select it to add. Yes, the system was unlocked first. It won't let me add any apps to have Full Disk Access under the Privacy Tab. But, there is already something in there named "smdb" that I have no idea what it is.

 

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Jan 28, 2020 0
Adobe Community Professional ,
Jan 28, 2020

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I looked at Full Disk access under Mojave, and it allowed me to add Photoshop as long as I clicked the padlock and entered my admin password. I have not installed Catalina, but that method does not work?

 

Here's one method where you add the Unix executable instead of the app:

http://help.kolide.com/en/articles/3387759-how-to-grant-full-disk-access-to-catalina

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Jan 28, 2020 0
Explorer ,
Jan 28, 2020

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I got it to add Photoshop in Catalina. It was grayed out but still allowed me to select it and add the application for full disk access. Alas, this didn't work. I'm beginning to think Adobe is phasing out the Save For Web and wants us to use the "Export As" feature moving forward. This seems to work, but I haven't seen yet where I can save my preferences for saving this way. Until the fix the Save For Web feature, if they do fix it, I feel like I'm stuck – it's too much to go back and revert to an earlier OS. Should have waited. 

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Jan 28, 2020 0
Adobe Community Professional ,
Jan 28, 2020

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This explains why Adobe is doing away with SFW better than I can:

https://medium.com/@hadenpf/photoshop-save-for-web-legacy-e043a36d700c

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Jan 28, 2020 1
Explorer ,
Jan 28, 2020

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It's too bad Adobe didn't just come out and say "This feature no longer will work when you upgrade to Catalina." I wouldn't have spent a few hours today trying to find out how to fix my machine. Sheesh. 

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Jan 28, 2020 0
Adobe Community Professional ,
Jan 29, 2020

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The problem is that Export As does not give the same control over export as Save for Web on Gifs.  It is also buggy with missing embedded profiles on some formats.

When a feature is replaced by a newer feature, then the newer feature should work better, not miss vital features.

Dave

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Jan 29, 2020 2
Explorer ,
May 12, 2020

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Folks, I can happily say that the latest version of Adobe Photoshop CC2020 that I updated to (21.1.2 release), and the latest updates to Catalina (now running v 10.15.4) – those 2 updates, installed last week (right around May 4, 2020) – have finally allowed the Save for Web function to work again! Yay! How long this lasts, since the Save for Web (legacy) seems to be being phased out, I have no idea. 

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May 12, 2020 1
Community Beginner ,
May 12, 2020

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I have the same updates that you have and it is still not working correctly.  

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May 12, 2020 1
Explorer ,
May 12, 2020

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I don't know what to tell you on that one. I know it sucks. It took 5 months of me trying everything under the sun, and it finally started working after the last two updates I mentioned above. 

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May 12, 2020 1
Community Beginner ,
May 13, 2020

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So, just like you, I have Adobe Photoshop CC2020 (21.1.2 release), and Catalina  (10.15.4).  What I tried last night was to uninstall any previous version of Adobe Photoshop as well as the CC2020 version.  Once I did that I restarted my computer and then re-installed Adobe Photoshop CC2020 and then it started working!  I am very happy to report that!!!!

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May 13, 2020 0