Highlighted

Just updated to Photoshop 2020 - gray screen redraw.

Participant ,
Feb 26, 2020

Copy link to clipboard

Copied

Just updated to Photoshop CC2020 on both my iMac and my Macbook Pro and now - with high resolution files - I'm gettting an occasional gray screen between processes or processing (layer transitions, resizing, changing fonts, applying filters) - I"m not sure it's a redraw or what but it's quite annoying. Any ideas what the heck is going on here? It's happening on BOTH my computers so....

TOPICS
Bug, Mac, Performance, Problem or error

Views

8.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Just updated to Photoshop 2020 - gray screen redraw.

Participant ,
Feb 26, 2020

Copy link to clipboard

Copied

Just updated to Photoshop CC2020 on both my iMac and my Macbook Pro and now - with high resolution files - I'm gettting an occasional gray screen between processes or processing (layer transitions, resizing, changing fonts, applying filters) - I"m not sure it's a redraw or what but it's quite annoying. Any ideas what the heck is going on here? It's happening on BOTH my computers so....

TOPICS
Bug, Mac, Performance, Problem or error

Views

8.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 26, 2020 14
Adobe Employee ,
Feb 26, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry that Photoshop is showing a strange gray screen redarw after the recent update of Photoshop 21.0.3 version.

 

Would you be able to provide a screenshot or a video to illustrate the issue? Also, are you using the latest Msc OS Catalina(10.15.3) on both of your machines?

 

What happens if you uncheck the option "Use Graphics Processor" under the Preferences> Performance menu in Photoshop?

 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 26, 2020 0
Participant ,
Feb 26, 2020

Copy link to clipboard

Copied

Laptop I'm running 10.14.5, Desktop, High Sierra. Graphics processor is off on both. This never happened until I upgraded just 2 days ago.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 26, 2020 0
New Here ,
Mar 24, 2020

Copy link to clipboard

Copied

Hello Adobe,

 

I started having the same issue after updating to the latest version of Photoshop..

 

I used to have the "Use Graphics Performance" off and it worked pretty well for long time. But now everytime I move a slider like in Blending Options and other menus, it flashes the photoshop screen in fully gray.. it's so annoying.

 

Now I've checked the box "Use Graphics Performance" and seems it has solved the issue. However my photoshop looks slower, is that normal? What would be the best performence definition?

 

Why does it started doing the gray screen withou any Preferences change on my side?

 

Looking forward for your feedback,

Many thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 24, 2020 1
Community Beginner ,
Jul 20, 2020

Copy link to clipboard

Copied

A lot of people is having the same issue... it's really frustrating!! Nothing works to fix it, I've done all the instructions... what can we do???

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 20, 2020 3
New Here ,
Apr 16, 2020

Copy link to clipboard

Copied

I am having the same issue. Making it super hard to work. 

Here are the screenshots... this happens as I'm sliding the levels bar.

 

I am on Mojave 10.14.6 and  Photoshop is 21.1.2.

Any solutions so far? 

 

 Screen Shot 2020-04-16 at 5.51.53 PM.pngScreen Shot 2020-04-16 at 5.52.03 PM.pngScreen Shot 2020-04-16 at 5.52.27 PM.png

 

Thanks,

Pedja

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 16, 2020 2
New Here ,
May 06, 2020

Copy link to clipboard

Copied

This was happening to me too, it was killing me. Anytime I made an adjustment, I had to turn the layer on and off just to see what I was doing. Super frustrating. When I first opened Photoshop 2020 my screen wouldn't show me anything of my image, even though I could see it in my Navigator window. After much research, I found that I had to turn off the option "Use Graphics Processor" under Preferences>Performance. That gave me the view of my images, but the grey boxes have persisted. I have since gone back and checked that box to turn it back on "Use Graphics Processor" and I also checked the box at the bottom under Options to use "Legacy Compositing". I have no clue what these things really do, but I am no longer experiencing the grey box issues and I am still able to see my content. So it seems that this has resolved the problem for me.

*Be sure to quit photoshop completely and then open it back up to see the changes take effect.

 

I'm using a iMac Pro, running Catalina 10.15.4, Processor 3GHz 10-Core Intel Xeon W, 64 GB 2666 MH DDR4, Radeon Pro Vega 64 16 GB.

 

I truly hope this helps people resolve this problem because it's been killing my soul...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 06, 2020 17
New Here ,
May 28, 2020

Copy link to clipboard

Copied

This is very helpful and solved the issue for me, many thanks!

Best, Dasha Eesti Relativist.Space

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 28, 2020 1
New Here ,
Jun 15, 2020

Copy link to clipboard

Copied

Thanks! This worked for me as well. Just make sure you close photoshop down to the change to take effect.

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 15, 2020 1
New Here ,
Jun 23, 2020

Copy link to clipboard

Copied

Thank you 🙂 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 23, 2020 0
New Here ,
Jul 08, 2020

Copy link to clipboard

Copied

Working so far, thank you!

 

Never mind, every time it switches screen it still does it. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 08, 2020 0
Community Beginner ,
Jul 10, 2020

Copy link to clipboard

Copied

this worked, thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 10, 2020 0
Community Beginner ,
Jul 13, 2020

Copy link to clipboard

Copied

THANK YOU THANK YOU THANK YOU! This was truly SO annoying

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 13, 2020 0
Community Beginner ,
Jun 30, 2020

Copy link to clipboard

Copied

Yes. Thank you for this.

 

Legacy Compositing - Off

Use Graphics Processor - Off

 

My Photoshop now works pretty well. It does still show grey boxes every now and then but perfectly fine to design with. 2013 iMac still going strong!

 

Mac (27-inch, Late 2013), 

3.5 GHz Quad-Core Intel Core i7,

24 GB 1600 MHz DDR3

NVIDIA GeForce GTX 780M 4 GB

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 30, 2020 0
New Here ,
May 02, 2020

Copy link to clipboard

Copied

I have the same trouble. PS 21.1.2, latest Catalina (but was happening on Mojave too). Any curve adjustment, belnding change, or anything involving realtime redraws just yields a grey redraw. Super annoying.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 02, 2020 0
New Here ,
May 04, 2020

Copy link to clipboard

Copied

First, Save your workspace (if you have one)

Then just go to Photoshop -> Preferences -> General -> Reset all warning dialogs

Quit and restart photoshop. Solved it for me

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 04, 2020 2
New Here ,
May 20, 2020

Copy link to clipboard

Copied

same here how to fix these gray screen. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 20, 2020 0
Adobe Community Professional ,
May 20, 2020

Copy link to clipboard

Copied

Hi,

Did you try updating your Photoshop version and resetting your prefernces?

 

Best regards

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 20, 2020 1