Keep having to repair Creative Cloud after every restart of my computer

Nov 29, 2020

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Hi,

Can anyone help, please? I am getting a rather annoying thing to happen every time Creative Cloud starts up after every restart on my computer. I keep having to repair it. I have attached a screenshot showing the error message I get.

Hope someone has a solution for this, as this is making the Creative Cloud experience very dire for me. Thank you.

Best regards,

Paul

 

 

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Mac, Problem or error

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Keep having to repair Creative Cloud after every restart of my computer

Nov 29, 2020

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Hi,

Can anyone help, please? I am getting a rather annoying thing to happen every time Creative Cloud starts up after every restart on my computer. I keep having to repair it. I have attached a screenshot showing the error message I get.

Hope someone has a solution for this, as this is making the Creative Cloud experience very dire for me. Thank you.

Best regards,

Paul

 

 

TOPICS
Mac, Problem or error

Views

55

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Nov 29, 2020 0
Nov 29, 2020

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Which version of your OS?

How much RAM and spare disk capacity do you have?

Have you uninstalled and reinstalled the Creative Cloud app?

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Nov 29, 2020 1
Nov 29, 2020

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Hi Derek,

Many thanks for getting back to me, believe this is the information you require,  I have uninstalled and reinstalled the Creative Cloud App, several times.

Screenshot 2020-11-29 at 10.50.23.pngScreenshot 2020-11-29 at 10.49.58.png

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Nov 29, 2020 0
Nov 29, 2020

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Which version of Photoshop and how much RAM do you have?

Have you tried resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences?

 

If reseetting your preferences doesn't resolve the issue,  I suggest you unistall Photoshop, using the drop-down menu in the Creative Cloud app,  and then run Adobe Cleaner before reinstalling Photoshop again.
Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Nov 29, 2020 0
Dec 03, 2020

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Hi Derek,

Yesterday I did as you said and this morning I hoped it would have fixed the problem. Unfortunately i ahve to report it didn't. I have this morning when putting on my computer I have received the same repair message, once I had done that it took an age for the Creative Cloud to come up. Kept having to press relaunch to get it back. This is becoming a frustration for me and is seriously slowing my workflow down. Would you happen to have anything else I could try please, thank you.

Best regards,

Paul

 

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Dec 03, 2020 0
Nov 29, 2020

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Nov 29, 2020 0
Dec 03, 2020

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Ged,

Thank you. I do that nearly every day now and it still doesn't fix the problem, unfortunately.

Best regards,

Paul

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Dec 03, 2020 0