Hi @craigartzner
I don't know if this is a "remote into work" issue or a "laptop keyboard" issue.
Try pressing the Function key (fn) at the same time as F1 or F2. If that works, find the place in Windows where you can toggle the function keys to be the standard function keys or not. I know where this is on a Mac, but not on Windows. It's the first thing I do when I get a new Mac.
~ Jane