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Laptop freezes randomly, for four or five seconds, particularly in Photoshop

Advisor ,
Jul 13, 2020

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My laptop has started randomly freezing for under 10 seconds, particularly after I open Photoshop.  Usually the mouse cursor is operational but it will not activate any action in PS I select.  Then after a short delay, it works properly again. I don't know what to do about this.

 

I have a Dell XPS 15 7590 laptop.  This is a 2019 model and is otherwise trouble free.  The only thing I am suspicious of is the Intel built in graphics unit which the laptop shares withan nvidia gpu.  PS is seeing the nvidia without problems.   I have the latest version of PS installed with updates.

 

I'd be grateful for any advice on how to sort out the freezing.

 

Thanks

 

David

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Crash or freeze

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Laptop freezes randomly, for four or five seconds, particularly in Photoshop

Advisor ,
Jul 13, 2020

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My laptop has started randomly freezing for under 10 seconds, particularly after I open Photoshop.  Usually the mouse cursor is operational but it will not activate any action in PS I select.  Then after a short delay, it works properly again. I don't know what to do about this.

 

I have a Dell XPS 15 7590 laptop.  This is a 2019 model and is otherwise trouble free.  The only thing I am suspicious of is the Intel built in graphics unit which the laptop shares withan nvidia gpu.  PS is seeing the nvidia without problems.   I have the latest version of PS installed with updates.

 

I'd be grateful for any advice on how to sort out the freezing.

 

Thanks

 

David

Topics

Crash or freeze

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Adobe Employee ,
Jul 13, 2020

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Hi David,

That shouldn't be happening, sorry to hear about Photoshop freezing. Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Also, which version of Photoshop and the operating system are you working on?

Regards,
Sahil

 

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Advisor ,
Jul 14, 2020

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Thank you.  I'll try deselecting Use Graphics Processor as you suggest.  I hope this will not mean I lose the ability to rotate my canvas..I do a lot of painting and use canvas rotation a lot.  I'll give it a while and see if it happens again.

 

My Photoshop is 21.2.0 and OS is Windows 10 Pro 1909.  (The update for version 2004 is being blocked by Microsoft).

 

David

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Advisor ,
Jul 21, 2020

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Problem is still there.  Just this morning, I open Photoshop and went to select a filter to apply to an image and the program froze.  The cursor kept working but would not interact with any clickable part of the workspace. I waited for 30 seconds but it did not correct itself so I killed Photoshop in Task Manager.  Workedd ok the next time I opened Photoshop.  Something is not right.

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Advisor ,
Jul 21, 2020

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Just to record that the 21.2 update did not solve the freezing problem.  I opened Photoshop after installing the update and got the same freeze behaviour - cursor moveable but nothing clickable/selectable.

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