Last update: Unable to resize or save for web

Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Hi, just downloaded the last update of Photoshop and I cannot resize, cannot save for web. I keep getting an error message "Could not complete your request because of a program error". Is it possible to revert an update?

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Bug, Problem or error

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Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

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You can install the previous version but make sure to back-up your custom Presets (Actions, Workspaces, Brushes etc.) first. 

 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

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Try disabling the ( Use Graphic Processor ) option in Preferences>Performance.
and here you can find all possible solutions:
https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

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