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Latest Kyles brushes not available in the UK

Community Beginner ,
Mar 27, 2020

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I can't access the latest spring 20 brushes from UK page

Hi all,

This should be fixed. These pages should now show the latest brushes in non-english locations.

Thank you for letting us know of the trouble!

Regards,

Pete

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Latest Kyles brushes not available in the UK

Community Beginner ,
Mar 27, 2020

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I can't access the latest spring 20 brushes from UK page

Hi all,

This should be fixed. These pages should now show the latest brushes in non-english locations.

Thank you for letting us know of the trouble!

Regards,

Pete

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Problem or error

Views

1.1K

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Mar 27, 2020 0
Adobe Community Professional ,
Mar 27, 2020

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What are the steps you are using? Are you starting in the Brushes panel > Get More Brushes?

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Mar 27, 2020 0
Community Beginner ,
Mar 27, 2020

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Yes I have tried repeatedly on ipad pro and imac and only get the summer 19 brushes as the latest option

Sent from my iPad

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Mar 27, 2020 0
Adobe Community Professional ,
Mar 27, 2020

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Hi

I'm in the U.S., and was able to download them here into Photoshop without an issue. We may need someone from the U.K. to respond, but what do you see on this page? Please post a screen shot.

Jane

37.png

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Mar 27, 2020 1
Community Beginner ,
Mar 27, 2020

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Hi Jane

Attached Screenshot 2020-03-27 at 17.24.16.png

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Mar 27, 2020 0
Adobe Community Professional ,
Mar 27, 2020

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I'm in the UK and get the same - summer 2019 brushes only.

 

I'll drop a line to Adobe's Pete Green and see if he can help

Dave

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Mar 27, 2020 2
Adobe Employee ,
Mar 27, 2020

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Thanks for the heads-up Wendy and Dave -- I've passed the word on and we'll look to get this resolved on the UK page. 

You might see if you have success with the US page in the meantime: https://www.adobe.com/products/photoshop/brushes.html

 

Regards,

Pete

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Mar 27, 2020 2
Adobe Community Professional ,
Mar 27, 2020

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Thanks Pete, unfortunately when I try that link it switches me straight to the UK page. Hopefully it will get sorted soon.

 

Dave

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Mar 27, 2020 0
Adobe Employee ,
Mar 30, 2020

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Thanks Dave.

 

Are you able to Change Region?
At the very bottom-left of the page, there is a Change Region link -- If you choose United States using that (currently having United Kingdom selected), it will serve the page for the different region.

 

Does that work for you?

 

Regards,

Pete

 

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Mar 30, 2020 1
Adobe Community Professional ,
Mar 30, 2020

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Hi Pete,

I'm in the U.S., but I went to the UK page and I see it there now.

~ Jane

 

6.png

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Mar 30, 2020 0
Adobe Community Professional ,
Mar 30, 2020

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The UK site does not give that same brush choice as  Jane sees. It still shows summer 2019

2020-03-30_22-11-21.jpg

 

However, changing region to US then using Photoshop's " Get more brushes" (without closing the browser) does give the Sprin 2020 brushes. Thanks for the workaround Pete.

2020-03-30_22-17-16.jpg

 

Dave

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Mar 30, 2020 1
Community Beginner ,
Mar 31, 2020

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Hurrah this works! Thank you and keep safe!

Sent from my iPad

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Mar 31, 2020 1
Adobe Employee ,
Mar 31, 2020

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Perfect -- Glad you're all set Wendy and Dave.

We'll work to get the UK page updated so others don't run into the same confusion. 

 

Thank you for the heads up!

Regards,

Pete

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Mar 31, 2020 1
Adobe Employee ,
May 14, 2020

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Hi all,

This should be fixed. These pages should now show the latest brushes in non-english locations.

Thank you for letting us know of the trouble!

Regards,

Pete

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May 14, 2020 2
Explorer ,
Aug 26, 2020

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Hi. I'm in UK. When I use the "Get more brushes" link I see all brushes up to the "Spring 2020" release.
I don't see "Summer 2020" brushes.
I also don't see the recent Vine Charcoal brushes.
Changing region to US doesn't fix this. It just switches me back to UK immediately.

I'm using Photoshop CC version 21.2.0
Could someone confirm whether the brushes are available on the UK website or what might be going wrong.
Thanks

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Aug 26, 2020 0
Adobe Community Professional ,
Aug 26, 2020

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I'm also in the UK and conform that changing the region in teh browser window does not fix it this time

 

@Pete.Green are you able to help us this time to get the UK site updated?

 

Dave

 

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Aug 26, 2020 0
Adobe Employee ,
Aug 31, 2020

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Thanks for the heads-up on this @davescm --- I've pinged the team that owns these pages again and they're working to update the Non-US pages with the Summer brushes.

 

Regards,

PG

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Aug 31, 2020 1
davescm LATEST
Adobe Community Professional ,
Aug 31, 2020

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Thanks Pete

Dave

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Aug 31, 2020 0