Latest Photoshop 2021 Crashes Constantly on Windows 10

New Here ,
Dec 04, 2020 Dec 04, 2020

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The latest Photoshop 2021 just installed and after the install, I cannot open any .jpg files and cannot do my work.  It continually crashes.  I'm on PC, Win 10.

 

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Crash or freeze, Problem or error

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Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Please ensure you have the correct drivers/firmware installed for your computers hardware along with the latest Windows 10 updates. Have you tried to re-install the apps to check if that helps?

 

Please try disabling the option to Use Graphics Processor from Photoshop by going to the Preferences, then Performance. Once done, relaunch Photoshop to check if it helps. If it does, please try: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know if it helps!

Regards,

Nikunj

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New Here ,
Dec 04, 2020 Dec 04, 2020

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I've tried all of this and spent 2 hours on adobe help with someone controlling my computer.  It is still not working with updated graphic drivers, win 10 updates, and resetting photoshop to  default, removing all of my previous workspace set up.

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Adobe Employee ,
Dec 07, 2020 Dec 07, 2020

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We're sorry that the issue persists. Did the app work with the option to Use graphics porcessor disabled?

You can try creating a new user account on your computer to check if you experience the same behavior. You can check the steps here: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...

 

Let us know how it goes!

Regards, 

Nikunj

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New Here ,
Apr 08, 2021 Apr 08, 2021

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My Photoshop 2021 (fully up todate) started freezing as soon as I attempted to do any edits of photos. Read your item and did the exact reverse .. I re-enabled Use Graphics Processor and restarted PS and it all worked!

PC is on Win 10 fully up todate.

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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Go to Camera Raw preferences and disable the GPU there. Not Photoshop preferences.

 

Either Photoshop > Edit > Preferences > Camera Raw, or Bridge > Edit > Camera Raw preferences.

 

By default jpegs/TIFFs that have previously been edited in Camera Raw (ACR) will continue to open through ACR. That's probably where the crash happens (if it's only jpeg/TIFF). If you don't want that, but always open jpegs directly into Photoshop, disable jpeg support in ACR preferences.

 

Note that this doesn't solve the problem. You still have a buggy video driver. But this should let you work for now.

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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I have been having the same issues on my iMac running OS14-Big Sur for the past 3 days. PS crashes after opening RAW or JPG images.

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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...and the answer is the same as above. What happens if you try that?

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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Changed setting to open JPG's directly to PS2021. Bridge 2021 remains open because ACR is now bypassed, right? I prefer to start image processing in RAW, so this mod is doing nothing for me. But will this help you troubleshoot the problem in Bridge?

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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I changed the seteting back to default. The JPG opens in ACR & Bridge immediately crashed again.

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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Tried once again. Opened a RAW file in ACR via Bridge2021. Made one adjustment. After a 2nd adjustment attempt, ACR (Bridge) crashed again. It appears ACR is not available for any kind of use. Hope this helps.

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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Correction: iMac running OS 11.0.1 Big Sur. Problem started when PS2020 was upgraded to PS2021 3 days ago automatically via Creative Cloud. When the upgrade was available, PS2020 could not even be opened, forcing the upgrade to happen.

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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Did you also try to disable GPU in ACR preferences?

 

This is very clearly a video driver issue. Unfortunately the video driver on MacOS is integrated into the operating system, so you'll have to wait for an OS update.

 

New Photoshop / ACR versions keep adding GPU-driven new features and functions, so that can expose latent bugs that were in fact there the whole time.

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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What are the chances of loading Bridge2020/PS2020 back into my Mac? Not sure why I was even "forced" into the new upgrade without being given an option.

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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So can PS2020 & Bridge2020 be reinstalled? Has any of my input to you been helpful?

 

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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You're not answering the question: did you try to disable the GPU in ACR preferences?

 

Reinstalling won't do anything if the problem is in the video driver. If disabling the GPU stops the crashing, then you know the problem is with the video driver.

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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I  just worked with Adobe support (Ekta) for an hour or so. She found errors in the Adobe product & fixed those via CC Cleaner Tool. She then deleted the APPs & we reinstalled them. As we were about to download again, I noticed that NEW versions were now available. The new versions were installed & so far I have seen NO CRASHES!  FYI...My MacOS has remained the same. Take a hint:  The last thing to happen before a problem is useually the first thing to question. Having worked in IT for 30 yrs is why I posed the question to you in the first place. Hope this info helps you in the future.

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Explorer ,
Dec 08, 2020 Dec 08, 2020

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Its never Adobes fault, they push out a new update that barely runs and somehow its always our fault. So sick of it. 

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New Here ,
Apr 08, 2021 Apr 08, 2021

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See my note just pasted .. I re-enabled the Use Graphics Processor and restarted PS and it all worked.

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