Highlighted

Latest update and psd's missing layers

Participant ,
Oct 23, 2020

Copy link to clipboard

Copied

Just updated LR, RAW and PS....what has happened?  Opening psd docs are missing the layers! Does not appear to effect all psd's but  many, and just 1 is too many! Help. The catalog was converted. 

TOPICS
Problem or error

Views

45

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Latest update and psd's missing layers

Participant ,
Oct 23, 2020

Copy link to clipboard

Copied

Just updated LR, RAW and PS....what has happened?  Opening psd docs are missing the layers! Does not appear to effect all psd's but  many, and just 1 is too many! Help. The catalog was converted. 

TOPICS
Problem or error

Views

46

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 23, 2020 0
Adobe Employee ,
Oct 23, 2020

Copy link to clipboard

Copied

Hi there,

 

We're sorry for the missing layers from the PSD files. Could you please share one of the affected files with us?

Also, turn off the GPU from the Photoshop > Preferences > Uncheck GPU > Restart Photoshop.

 

Let us know if that helps.

Thanks,

Mohit

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 23, 2020 0
Participant ,
Oct 23, 2020

Copy link to clipboard

Copied

Can not send POSD, too large. However, is the a snip of the doc showing no layers in this psd.  Layer.JPG

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 23, 2020 0
New Here ,
Oct 23, 2020

Copy link to clipboard

Copied

try edit>preferences>performance> unckeck use graphic processor

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 23, 2020 0
Participant ,
Oct 25, 2020

Copy link to clipboard

Copied

That did not help...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 25, 2020 0
Participant ,
Nov 01, 2020

Copy link to clipboard

Copied

HELP! This is  a horror show, I have lost hours of work in the last few days because PS is losing the layers in psd docs.  A doc that I worked on the last few days saved ok, and then BOOM, today went to open the psd and no layers.  GONE hours! 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 01, 2020 0