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Latest Update is a Disaster!?

New Here ,
Oct 25, 2020

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Anyone else feel that the latest Photoshop CC update is a disaster? Why does Adobe do such frequent updates, and change the interface willy-nilly? Now, when I open multiple RAW files, I can no longer view the file numbers unless I click on a specific file - irritating, at the very least. Also, the Photoshop window doesn't fit on my high-res screen any longer so, if I want to cancel out of a session, I can't! *** *** Adobe, can you please just leave things alone unless and until you have a major functional improvement ready?!!!

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Latest Update is a Disaster!?

New Here ,
Oct 25, 2020

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Anyone else feel that the latest Photoshop CC update is a disaster? Why does Adobe do such frequent updates, and change the interface willy-nilly? Now, when I open multiple RAW files, I can no longer view the file numbers unless I click on a specific file - irritating, at the very least. Also, the Photoshop window doesn't fit on my high-res screen any longer so, if I want to cancel out of a session, I can't! *** *** Adobe, can you please just leave things alone unless and until you have a major functional improvement ready?!!!

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Bug, Problem or error, Windows

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Oct 25, 2020 3
Adobe Community Professional ,
Oct 25, 2020

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Hi @Clark S. :

 

This is a user-to-user forum (users helping other users). Venting here may make you feel better, but it is more productive to use this page to reach the Photoshop team with your ideas and issues: https://feedback.photoshop.com/ 

 

Tell us more about the Photoshop window not fitting anymore—even better, share a screen shot. We don't know if you are on Windows or Mac, application frame on or off. 

 

As a long-time Adobe user, I do install the major updates so that I can answer my student's questions (and forum questions) but I continue to use the older version for work, until I am sure that the kinks are worked out. 

 

~Barb 

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Oct 25, 2020 1
Participant ,
Oct 27, 2020

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I never knew that compaint page ever existed. I tried to use it but it wouldn't let me because I'm not signed up for it and would have to create a seperate account and new password. I've got enough accounts and passwords in my life right now.

 

How do I find out if the 2021 updates have been fixed? I installed it when it first came out and my computer ended up had two versions of everything and not one version worked correctly. Adobe tech did remote session to remove new versions and straighten out the mess. The tech told me there are issues with the updates. Tech didn't tell me how to find out when it might be safe to download/install another Adobe update.

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Oct 27, 2020 0
Adobe Community Professional ,
Oct 27, 2020

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Hi @leeplugin ,

This page has the known issues with the workarounds. Follow it as it gets updated.

https://helpx.adobe.com/photoshop/kb/known-issues.html

 

~ Jane

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Oct 27, 2020 0
New Here ,
Oct 27, 2020

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Barb,

I do not appreciate your condescending admonition ("venting here may make you feel better"). I enjoy using Photoshop but do not like the frequent updates that carry problems with them. Maybe you should tune into customer expressions of dissatisfaction with the automatic product updates and do something to avoid future issues (like release notes and/or the option to not accept the latest release). 

 

And, to answer your specific question, my operating system is Windows 10 Home. 

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Oct 27, 2020 0
Adobe Community Professional ,
Oct 27, 2020

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@Barb Binder  said:

This is a user-to-user forum (users helping other users). Venting here may make you feel better, but it is more productive to use this page to reach the Photoshop team with your ideas and issues: https://feedback.photoshop.com/ 

 

@Clark S. said:

"I do not appreciate your condescending admonition ("venting here may make you feel better")."

 

Clark, if you read Barb's entire paragraph instead of just the middle section, then what she said may sound less condescending and less of an admonition. As volunteers who are users and do not work for Adobe, we can help when folks have questions on how to use the software and can direct them to the correct place for other issues.

 

~ Jane

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Oct 27, 2020 1
Adobe Community Professional ,
Oct 27, 2020

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Hi Clark:

 

My apologies if my reply came off as "condescending admonition". That was not my intent. Many first time forum posters think they are talking with Adobe staff, and I was trying to explain that that is not the case. The community forums are moderated by volunteers—users like you—who work with these applications at a professional level and who enjoy helping other users with their "how-to" questions in their free time. We understand the frustration when things go awry—it happens to us as well. 

 

On to the issues at hand:

  1. Are you aware you can disable automatic updates in the CC Desktop app? It sounds like that would be beneficial. 
  2. Are you aware that you can reinstall CC 2020, also through the CC Desktop app (if you uninstalled it when you were installing 2021)? You can continue using 2020 as long as you like. 
  3. What happens when you maximize Photoshop? It still doesn't fill the screen? Can you share a screen shot so that we can see what is happening?

 

There are known issues with 2021. See https://helpx.adobe.com/photoshop/kb/known-issues.html. Photoshop not filling the screen on Windows is not on the list, so it may be unique to your system or maybe others haven't gotten around to reporting it yet. 

 

~Barb 

 

 

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Oct 27, 2020 0
Adobe Community Professional ,
Oct 25, 2020

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In v13 of Camera Raw, you can turn on filenames for your raw thumbnails by hovering over the upper right of one of them and checkmarking "Show Filenames" from the "three dot" menu.

 

Since you keyworded "Windows" Barb Binder is best at those resizing issues.

 

Screen Shot 2020-10-25 at 1.51.46 PM.png

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Oct 25, 2020 0
New Here ,
Oct 25, 2020

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No idea what the point of this update was myself other than just to change things for the sake of what .. boredom by developers? Everything was perfectly fine and now everything is a mess

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Oct 25, 2020 0
Most Valuable Participant ,
Oct 25, 2020

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So, why did you choose to install it?

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Oct 25, 2020 0
New Here ,
Oct 25, 2020

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There's this thing called automatic updates. And as soon as I realized it had been updated and spoke with customer service, realized they could not find a solution, so I reverted back to the previous version. 

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Oct 25, 2020 0
Most Valuable Participant ,
Oct 26, 2020

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"There's this thing called automatic updates."Yes, there is. But if - like me - you aren't a fan of change for the sake of it, WHY do you have this option switched on?

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Oct 26, 2020 1
New Here ,
Oct 27, 2020

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I'm sorry but do you know any regular users who are involved in the devops that occur prior to updates? Oh no? Well then how do you expect to know that an update is going to generate errors without installing the update? Oh, you don't? Ok then .. I installed it just like everyone did. It sucks. I made a post about it like everyone did. Oh and then I reinstalled 2020. Derp

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Oct 27, 2020 0
Most Valuable Participant ,
Oct 27, 2020

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You don't need inside info to be careful. Even if the new app works perfectly, it might take out some function you rely on, or work differently, or need some study. So allowing automatic updates is something I would never do.  I guess this hasn't happend to you before... but EVERY update has a long queue of people who have problems. 

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Oct 27, 2020 0
New Here ,
Oct 27, 2020

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And there's no way for a user to know whether any of those known problems or another unknown problem will affect you unless you install the update .. btw I'm a 10+ year cyber security professional. You can see by the comments in this thread alone that the issue I have isn't affecting anyone else/many others. 

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Oct 27, 2020 0
Most Valuable Participant ,
Oct 27, 2020

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Exactly! So the process goes (if you don't just ignore updates)

- notice there is a new upgrade

- if it's less than a month old ignore it

- install it when you have time for some evaluation, keeping the old version

- test it

- if there are problems, report them, look for solutions, study the changes, or put it aside for another day, when perhaps another update will have fixed them.

You can indeed use the forums to try and get solutions, but coming to whinge that a new update had problems and complaining at the whole idea of updates is just going to get into this sort of debate.

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Oct 27, 2020 1
New Here ,
Oct 27, 2020

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L-O-L I'll say less .. 

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Oct 27, 2020 0
Adobe Community Professional ,
Oct 25, 2020

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I'm not privy to their decisions, but at least you got the filenames back.

 

https://feedback.photoshop.com/ would be the site to visit.

 

Also you can continue to use the last version if you are happy with that.

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Oct 25, 2020 0
Adobe Community Professional ,
Oct 27, 2020

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"Now, when I open multiple RAW files, I can no longer view the file numbers unless I click on a specific file - irritating, at the very least."

 

Hi @Clark S. 

To view the filenames in ACR, use the menu in the lower left and choose "Show Filenames". You may also want to choose Vertical instead of Horizontal for the display.

jane-e_0-1603827917018.png

~ Jane

 

 

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Oct 27, 2020 1