Latest version 22.3 won´t let me save or save as. It can´t find the file

Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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Since the latest update, I am unable to "save" or "save as" a file.  I keep getting the message "Could not save "(name of the file.jpg)" because the file could not be found".  I opened the file with the "open" button.  I´ve tried dragging and dropping.  I have tried uninstalling/installing.  Tried opening through Creative Cloud and directly.  I have tried different files from different locations.

Tried resetting Photoshop preferences to default settings.

My software is Adobe Photoshop Version: 22.3.0 20210302.r.49 660cd2e x64.

My notebook is Operating System: Windows 10 64-bit.  Version: 10 or greater 10.0.18362.1350

 

Thanks for any solution.  I´m stopped with my work!

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Advocate ,
Mar 14, 2021 Mar 14, 2021

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Have you tried changing the name of the file?

Make sure there arent any weord characters in the file name

Can you try saving to a higher lever in the drive, i.e. rather than save to your docs or desktop etc, can you save directly to the C drive or as close to that top level as you have access?
Can you try saving to a USB drive? just incase it is a permissions issue.

 

Can you make a new file same size, and copy paste, or drag layers holding the shift key from one doc to the other, then save that newly formed file?

 

can you 'export it' if save wont work, at least so you'd have something to show for your efforts? if all else fails, you can zoom to 100% and screen grab the doc, or layers etc to help speeed you along to a new file later. you may have to pan aroudn the image at 100% scale to get screen grabs of everything to patch back togetehr in the new image.

 

 

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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I tried changing the name of the file.  In fact, I got files which I had worked on previously many months ago.  No weird characters on any of the files.  Didn´t help.

“Can you try saving to a higher lever in the drive, i.e. rather than save to your docs or desktop etc, can you save directly to the C drive or as close to that top level as you have access?”  I wasn´t able to save directly under C: but just under C: I had a folder called Apps – and I was able to save in this folder!

“Can you try saving to a USB drive? just in case it is a permissions issue.”  I put a pendrive and it saved on it also!

 

What does this mean?  Is there a solution?  Can you please help me fix this to work as before?

 

Thank you in advance

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Advocate ,
Mar 14, 2021 Mar 14, 2021

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Ok great that you were able to save it at least. I'm a Mac man mainly but I think the issue is essentially the same in that your permissions (or photoshops) to access the location you are trying to is not right. On a Mac you just need to select the folder or drive and make sure that permissions are correct for the user and apply to 'enclosed items' to add that permission to all the files and folders within it. I'm bit sure what the pc equivalent is. Id guess the easiest way to fix it may just be to uninstall photoshop and then reinstall it. Or if it's not a big effort try setting up a new user account on your computer and see if that acccount works ok with fresh settings for disk access etc. Also you could try launching photoshop by right clicking on the icon and 'run as administrator' see if that makes a difference (this may not even be a thing anymore sorry but used to help with some apps I had on pc).

failing that start Googling for windows file save permissions etc see if there are some fixes to try. 

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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How do you "make sure that permissions are correct for the user and apply to 'enclosed items' to add that permission to all the files and folders within it"?  Maybe I could use the same logic on the PC.

 

One of the first things I did was uninstall PS.

 

Thanks for your help.  At least I´m able to save the work, which already helps a lot!

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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The strange thing is that PS doesn´t find the file I want to save on the same path where I got it from!  Also, it doesn´t find the file I want to "save as"!  What does it have to find if I haven´t saved it yet?

 

That is the strange thing about it.

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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It tells me "File not found. Check file name and try again."

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Advocate ,
Mar 14, 2021 Mar 14, 2021

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Sorry I can t really help any more, you'll need to hope someone Windows savvy has got ideas. Did you try a new user account ? 

FYI. you probably won't get much more help on this thread now as you've marked your own reply as the correct answer so it will look like it's dealt with. 

good luck. 


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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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If you press the wrong button by chance, there´s nothing you can do to fix it.  I will open a new thread.

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Community Beginner ,
Mar 21, 2021 Mar 21, 2021

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Just to let the community know, after about 6 days of just pondering what I should do to fix it or to live with it, I tried out PS and to my surprise, it just worked again.  My PS was "saving" and "saving as" just as if nothing had been wrong with it.  I´ll never know what happened.

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New Here ,
Mar 21, 2021 Mar 21, 2021

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There are some obvious bugs in 22.3 I believe relating to the graphics card.  Adobe please advise.  

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