Lens Blur Failure after update to CC 2020

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Nov 06, 2019 Nov 06, 2019

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Hi folks, my Lens Blur filter fails to work (and has crashed photoshop once) since updating to CC 2020.

 

When I run the filter (I'm in 16bit mode) all I get in the tool window (faster or more accurate) is a checkerboard. The options on the right are still clickable and if I make any changes the blue progress meter gets to about 33% and gives up.

 

If I click Ok, the thumbnail and main image disappear and I'm left with a checkerboard.

 

None of the above generate error messages apart from the first time which crashed Photoshop and so I uploaded the diagnostics/logs/crash report Photoshop asked to upload.

 

In 8bit mode everything is fine. I've upgraded my graphics driver for the on-board graphics but to no avail, the problem still persists. The wierd thing is, that everything still works ok if I go back (via Creative Cloud) to CC 2019. I've tried reinstalling CC 2020 three times again to no effect

 

I'm at my whits-end and its driving nuts but everything seems to point to something in CC 2020. Below is my system info but I've blacked out my Subscription No. for security reasons.

 

Adobe Photoshop Version: 21.0.0 20191018.r.37 2019/10/18: 614690fb487  x64
Number of Launches: 233
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3192 MHz
Built-in memory: 16229 MB
Free memory: 8908 MB
Memory available to Photoshop: 14847 MB
Memory used by Photoshop: 60 %
ACP.local Status:
 - SDK Version: 1.22.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.14.8
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: Unavailable
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 132K
Image cache levels: 2
Font Preview: Small
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="Intel(R) UHD Graphics 630"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="26.20.100.7210"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel(R) UHD Graphics 630"
glgpu[0].GLRendererID=16018
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d189dc5085bb33ad\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d189dc5085bb33ad\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d189dc5085bb33ad\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d189dc5085bb33ad\igd12umd64.dll"
glgpu[0].GLDriverDate="20190912000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 26.20.100.7210"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
clgpu[0].CLPlatformVersion="2.1 "
clgpu[0].CLDeviceVersion="2.1 NEO "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=6491
clgpu[0].CLName="Intel(R) UHD Graphics 630"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="26.20.100.7210"
clgpu[0].CLBandwidth=2.35852e+10
clgpu[0].CLCompute=199.619
License Type: Subscription
Serial number: XXXXXXXXXXXXXXXXXXXX
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\Stuart\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  I:\, 1.82T, 1.49T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\
Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2019/09/17-01:11:26   79.613319   79.613319
   AdbePM.dll   PatchMatch 2019/09/25:16:59:41   1.613549   1.613549
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0  
   AdobeOwl.dll   Adobe Owl   5.5.0  
   AdobePDFL.dll   PDFL 2019/09/09-16:07:36   79.348578   79.348578
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.40.48685  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.613055   79.613055
   AdobeXMP.dll   Adobe XMP Core 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPFiles.dll   Adobe XMP Files 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPScript.dll   Adobe XMP Script 2019/08/13-01:06:57   79.164036   79.164036
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2019/09/17-01:11:26   79.613319   79.613319
   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0  
   AIDE.dll   AIDE 2019/09/09-16:07:36   79.613133   79.613133
   ARE.dll   ARE 2019/09/17-01:11:26   79.613319   79.613319
   AXE8SharedExpat.dll   AXE8SharedExpat 2019/09/16-11:49:24   79.613314   79.613314
   AXEDOMCore.dll   AXEDOMCore 2019/09/16-11:49:24   79.613314   79.613314
   Bib.dll   BIB 2019/09/17-01:11:26   79.613319   79.613319
   BIBUtils.dll   BIBUtils 2019/09/17-01:11:26   79.613319   79.613319
   boost_date_time.dll   photoshopdva   12.1.0  
   boost_filesystem.dll   photoshopdva   12.1.0  
   boost_system.dll   photoshopdva   12.1.0  
   boost_threads.dll   photoshopdva   12.1.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2019/09/17-01:11:26   79.613319   79.613319
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaccelerate.dll   photoshopdva   12.1.0  
   dvaappsupport.dll   photoshopdva   12.1.0  
   dvaaudiodevice.dll   photoshopdva   12.1.0  
   dvacore.dll   photoshopdva   12.1.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   12.1.0  
   dvamediatypes.dll   photoshopdva   12.1.0  
   dvametadata.dll   photoshopdva   12.1.0  
   dvametadataapi.dll   photoshopdva   12.1.0  
   dvametadataui.dll   photoshopdva   12.1.0  
   dvaplayer.dll   photoshopdva   12.1.0  
   dvascripting.dll   photoshopdva   12.1.0  
   dvatransport.dll   photoshopdva   12.1.0  
   dvaui.dll   photoshopdva   12.1.0  
   dvaunittesting.dll   photoshopdva   12.1.0  
   dynamiclink.dll   photoshopdva   12.1.0  
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171  
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171  
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171  
   igestep30.dll   IGES Reader   9.3.0.113  
   JP2KLib.dll   JP2KLib 2019/09/05-01:10:23   79.273548   79.273548
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0  
   LogSession.dll   LogSession   8.1.0.40.48685  
   mediacoreif.dll   photoshopdva   12.1.0  
   MPS.dll   MPS 2019/09/27-13:40:09   79.613613   79.613613
   pdfsettings.dll   Adobe PDFSettings   1.07  
   Photoshop.dll   Adobe Photoshop 2020   21.0  
   Plugin.dll   Adobe Photoshop 2020   21.0  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.46  
   PSCloud.dll                                                   1.0.0.1  
   PSViews.dll   Adobe Photoshop 2020   21.0  
   SCCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.613055   79.613055
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   VulcanControl.dll   Vulcan Application Control Library   5.6.1.39  
   VulcanMessage5.dll   Vulcan Message Library   5.6.1.39  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0  
   WRServices.dll   WRServices    Build 15.2.0.24467   15.2.0.24467
   wu3d.dll   U3D Writer   9.3.0.113  
   Unified Extensibility Platform  uxp-3.3.7.54

Required plug-ins:
   Accented Edges 21.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 21.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 21.0 - from the file “Filter Gallery.8bf”
   Average 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Average.8bf”
   Bas Relief 21.0 - from the file “Filter Gallery.8bf”
   BMP 21.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 12.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 12.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Chrome 21.0 - from the file “Filter Gallery.8bf”
   Cineon 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Cineon.8bi”
   Clouds 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Clouds.8bf”
   Color Halftone 21.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 21.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 21.0 - from the file “Filter Gallery.8bf”
   Craquelure 21.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 21.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 21.0 - from the file “Filter Gallery.8bf”
   Crystallize 21.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 21.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 21.0 - from the file “Filter Gallery.8bf”
   De-Interlace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 21.0 - from the file “Dicom.8bi”
   Difference Clouds 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Clouds.8bf”
   Diffuse Glow 21.0 - from the file “Filter Gallery.8bf”
   Displace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 21.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “EazelAcquire.8ba”
   Entropy 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Export Color Lookup Tables 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Export3DLUT.8be”
   Extrude 21.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “FastCore.8bx”
   Fibers 21.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 21.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 21.0 - from the file “Filter Gallery.8bf”
   Fresco 21.0 - from the file “Filter Gallery.8bf”
   Glass 21.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 21.0 - from the file “Filter Gallery.8bf”
   Grain 21.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 21.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 21.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 21.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 21.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 21.0 - from the file “Standard MultiPlugin.8bf”
   IGES 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “U3D.8bi”
   Ink Outlines 21.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 21.0 - from the file “JPEG2000.8bi”
   Kurtosis 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Lens Blur 21.0 - from the file “Lens Blur.8bf”
   Lens Correction 21.0 - from the file “Lens Correction.8bf”
   Lens Flare 21.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 21.0 - from the file “Liquify.8bf”
   Matlab Operation 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “ChannelPort.8bf”
   Maximum 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Mean 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Measurement Core 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “MeasurementCore.8me”
   Median 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Mezzotint 21.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   MMXCore Routines 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.0 - from the file “Filter Gallery.8bf”
   Note Paper 21.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “NTSC Colors.8bf”
   Ocean Ripple 21.0 - from the file “Filter Gallery.8bf”
   OpenEXR 21.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.0 - from the file “Filter Gallery.8bf”
   Palette Knife 21.0 - from the file “Filter Gallery.8bf”
   Patchwork 21.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.0 - from the file “Standard MultiPlugin.8bf”
   PCX 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “PCX.8bi”
   Photocopy 21.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “ChannelPort.8bf”
   Pinch 21.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Pixar.8bi”
   Plaster 21.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 21.0 - from the file “Filter Gallery.8bf”
   Pointillize 21.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 21.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “PBM.8bi”
   Poster Edges 21.0 - from the file “Filter Gallery.8bf”
   PRC 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “U3D.8bi”
   Radial Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Radiance.8bi”
   Range 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Export3DLUT.8be”
   Reticulation 21.0 - from the file “Filter Gallery.8bf”
   Ripple 21.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.0 - from the file “Filter Gallery.8bf”
   Save for Web 21.0 - from the file “Save for Web.8be”
   ScriptingSupport 21.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 21.0 - from the file “Shake Reduction.8bf”
   Shear 21.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Smart Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.0 - from the file “Filter Gallery.8bf”
   Solarize 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Solarize.8bf”
   Spaces 21.0 - from the file “Spaces.8li”
   Spatter 21.0 - from the file “Filter Gallery.8bf”
   Spherize 21.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.0 - from the file “Filter Gallery.8bf”
   Stained Glass 21.0 - from the file “Filter Gallery.8bf”
   Stamp 21.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Sumi-e 21.0 - from the file “Filter Gallery.8bf”
   Summation 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Targa 21.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.0 - from the file “Filter Gallery.8bf”
   Tiles 21.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 21.0 - from the file “Filter Gallery.8bf”
   Twirl 21.0 - from the file “Standard MultiPlugin.8bf”
   U3D 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “U3D.8bi”
   Underpainting 21.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.0 - from the file “VanishingPoint.8bf”
   Variance 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Water Paper 21.0 - from the file “Filter Gallery.8bf”
   Watercolor 21.0 - from the file “Filter Gallery.8bf”
   Wave 21.0 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “WIASupport.8li”
   Wind 21.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “WBMP.8bi”
   ZigZag 21.0 - from the file “Standard MultiPlugin.8bf”
Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE
Unified Extensibility Platform - Extensions:
   com.adobe.ccx.start  3.1.0.156 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.1.0\"
CDO: 1.62.2
        CmdN: 1.0.0
        CDP: 1.89.2
Extensions:
   RP4 Actions And Filters  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 Filters and Finish\index.html”
   RP4 Precision Masks  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 Precision\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\purchaseTypekit.html”
   Home  2.8.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.8.0\index.html?v=2.8.0.148”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Interactive Luminosity Masks  3.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.svenstork.photoshop.InteractiveLuminosityMasks\index.html”
   RP4 Raya Pro 4 HUB  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 Hub\index.html”
   Adobe Paper Texture Pro  3.1.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html”
   RP4 InstaMask 3  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 InstaMask\index.html”
   com.adobe.Butler.backend  2.3.4 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   New Document  3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.0.0\fnft.html?v=3.0.0.4”
   RP4 RGB Masks  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 RGB\index.html”
   RP4 Colour Centre  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 Colour Centre\index.html”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\extensions\capture\capture.html”
   RP4 Dodge And Burn  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 Dodge and Burn\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   RP4 Quick Blending  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 Quick Blending\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Installed TWAIN devices: NONE
 
Short of installing a seperate graphics card I'm at a total loss what to do because if it was a graphics processor problem, then why is everything still ok in CC 2019.
 
Many thanks in advance
 
Stuart
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correct answers 1 Correct Answer

Adobe Employee , Mar 10, 2021 Mar 10, 2021
Hi there,   We are happy to announce the release of Photoshop 22.3 that should resolve this issue.   This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates   To update Photoshop to 22.3, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating   Let us know how it goes.   Thanks, Akash

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Most Valuable Participant ,
Nov 06, 2019 Nov 06, 2019

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I do not see anything bad in your system info and your display device driver is just a month or two old. On my Windows 10 workstation with a nvidia quadro K2200 and the latest device driver.  I did not have a  problem with filter Blur lens blur. It could not be use it as a smart filters but could be used  on a rasterized layer in 16bit color mode. Its not a filter I use so I just  moved some of the sliders.  I do not know how you tried to make the adjustments. Every slider move I made I saw the  blue progress bar do its thing. 

Capture.jpg

Adobe Photoshop Version: 21.0.0 20191018.r.37 2019/10/18: 614690fb487  x64
Number of Launches: 653
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 1995 MHz
Built-in memory: 40886 MB
Free memory: 26214 MB
Memory available to Photoshop: 37449 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.22.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.14.8
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 300 seconds
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=4, left=-1920, bottom=1084, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="NVIDIA Quadro K2200"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.4112"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Quadro K2200/PCIe/SSE2"
glgpu[0].GLRendererID=5050
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_c37f2ba47daf62c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_c37f2ba47daf62c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_c37f2ba47daf62c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_c37f2ba47daf62c6\nvldumdx.dll"
glgpu[0].GLDriverDate="20191024000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="Quadro K2200"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="441.12"
clgpu[0].CLBandwidth=6.30487e+10
clgpu[0].CLCompute=392.06
License Type: Subscription
Serial number: 90970090970448917498
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\jjmac\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  C:\, 224.2G, 104.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2019/09/17-01:11:26   79.613319   79.613319
   AdbePM.dll   PatchMatch 2019/09/25:16:59:41   1.613549   1.613549
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2019/09/09-16:07:36   79.348578   79.348578
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.40.48685   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.613055   79.613055
   AdobeXMP.dll   Adobe XMP Core 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPFiles.dll   Adobe XMP Files 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPScript.dll   Adobe XMP Script 2019/08/13-01:06:57   79.164036   79.164036
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2019/09/17-01:11:26   79.613319   79.613319
   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0   
   AIDE.dll   AIDE 2019/09/09-16:07:36   79.613133   79.613133
   ARE.dll   ARE 2019/09/17-01:11:26   79.613319   79.613319
   AXE8SharedExpat.dll   AXE8SharedExpat 2019/09/16-11:49:24   79.613314   79.613314
   AXEDOMCore.dll   AXEDOMCore 2019/09/16-11:49:24   79.613314   79.613314
   Bib.dll   BIB 2019/09/17-01:11:26   79.613319   79.613319
   BIBUtils.dll   BIBUtils 2019/09/17-01:11:26   79.613319   79.613319
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2019/09/17-01:11:26   79.613319   79.613319
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2019/09/05-01:10:23   79.273548   79.273548
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   LogSession.dll   LogSession   8.1.0.40.48685   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2019/09/27-13:40:09   79.613613   79.613613
   pdfsettings.dll   Adobe PDFSettings   1.07   
   Photoshop.dll   Adobe Photoshop 2020   21.0   
   Plugin.dll   Adobe Photoshop 2020   21.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.46   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2020   21.0   
   SCCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.613055   79.613055
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   5.6.1.39   
   VulcanMessage5.dll   Vulcan Message Library   5.6.1.39   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 15.2.0.24467   15.2.0.24467
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-3.3.7.54


Required plug-ins:

   Accented Edges 21.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 21.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 21.0 - from the file “Filter Gallery.8bf”
   Average 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Average.8bf”
   Bas Relief 21.0 - from the file “Filter Gallery.8bf”
   BMP 21.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 12.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 12.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Chrome 21.0 - from the file “Filter Gallery.8bf”
   Cineon 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Cineon.8bi”
   Clouds 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Clouds.8bf”
   Color Halftone 21.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 21.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 21.0 - from the file “Filter Gallery.8bf”
   Craquelure 21.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 21.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 21.0 - from the file “Filter Gallery.8bf”
   Crystallize 21.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 21.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 21.0 - from the file “Filter Gallery.8bf”
   De-Interlace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 21.0 - from the file “Dicom.8bi”
   Difference Clouds 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Clouds.8bf”
   Diffuse Glow 21.0 - from the file “Filter Gallery.8bf”
   Displace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 21.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “EazelAcquire.8ba”
   Entropy 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Export Color Lookup Tables 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Export3DLUT.8be”
   Extrude 21.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “FastCore.8bx”
   Fibers 21.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 21.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 21.0 - from the file “Filter Gallery.8bf”
   Fresco 21.0 - from the file “Filter Gallery.8bf”
   Glass 21.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 21.0 - from the file “Filter Gallery.8bf”
   Grain 21.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 21.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 21.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 21.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 21.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 21.0 - from the file “Standard MultiPlugin.8bf”
   IGES 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “U3D.8bi”
   Ink Outlines 21.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 21.0 - from the file “JPEG2000.8bi”
   Kurtosis 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Lens Blur 21.0 - from the file “Lens Blur.8bf”
   Lens Correction 21.0 - from the file “Lens Correction.8bf”
   Lens Flare 21.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 21.0 - from the file “Liquify.8bf”
   Matlab Operation 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “ChannelPort.8bf”
   Maximum 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Mean 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Measurement Core 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “MeasurementCore.8me”
   Median 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Mezzotint 21.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   MMXCore Routines 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.0 - from the file “Filter Gallery.8bf”
   Note Paper 21.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “NTSC Colors.8bf”
   Ocean Ripple 21.0 - from the file “Filter Gallery.8bf”
   OpenEXR 21.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.0 - from the file “Filter Gallery.8bf”
   Palette Knife 21.0 - from the file “Filter Gallery.8bf”
   Patchwork 21.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.0 - from the file “Standard MultiPlugin.8bf”
   PCX 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “PCX.8bi”
   Photocopy 21.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “ChannelPort.8bf”
   Pinch 21.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Pixar.8bi”
   Plaster 21.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 21.0 - from the file “Filter Gallery.8bf”
   Pointillize 21.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 21.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “PBM.8bi”
   Poster Edges 21.0 - from the file “Filter Gallery.8bf”
   PRC 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “U3D.8bi”
   Radial Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Radiance.8bi”
   Range 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Export3DLUT.8be”
   Reticulation 21.0 - from the file “Filter Gallery.8bf”
   Ripple 21.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.0 - from the file “Filter Gallery.8bf”
   Save for Web 21.0 - from the file “Save for Web.8be”
   ScriptingSupport 21.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 21.0 - from the file “Shake Reduction.8bf”
   Shear 21.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Smart Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.0 - from the file “Filter Gallery.8bf”
   Solarize 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Solarize.8bf”
   Spaces 21.0 - from the file “Spaces.8li”
   Spatter 21.0 - from the file “Filter Gallery.8bf”
   Spherize 21.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.0 - from the file “Filter Gallery.8bf”
   Stained Glass 21.0 - from the file “Filter Gallery.8bf”
   Stamp 21.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Sumi-e 21.0 - from the file “Filter Gallery.8bf”
   Summation 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Targa 21.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.0 - from the file “Filter Gallery.8bf”
   Tiles 21.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 21.0 - from the file “Filter Gallery.8bf”
   Twirl 21.0 - from the file “Standard MultiPlugin.8bf”
   U3D 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “U3D.8bi”
   Underpainting 21.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.0 - from the file “VanishingPoint.8bf”
   Variance 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Water Paper 21.0 - from the file “Filter Gallery.8bf”
   Watercolor 21.0 - from the file “Filter Gallery.8bf”
   Wave 21.0 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “WIASupport.8li”
   Wind 21.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “WBMP.8bi”
   ZigZag 21.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   CUR (Windows Cursor) NO VERSION - from the file “C:\Photoshop64 Plug-Ins\icon format\ICOFormat64.8bi”
   Face Control II 2.00 - from the file “C:\Photoshop64 Plug-Ins\Redfield\FaceControl(X64).8bf”
   Fine Touch 3.25 - from the file “C:\Photoshop64 Plug-Ins\Redfield\FineTouch(X64).8bf”
   GREYCstoration NO VERSION - from the file “C:\Photoshop64 Plug-Ins\GreycShop_x64_LAA_2013-08-04\Greyc-x64.8bf”
   ICO Windows Icon/Favicon NO VERSION - from the file “C:\Photoshop64 Plug-Ins\icon format\ICOFormat64.8bi”
   Import from FastPictureViewer Codec Pack 3.8.0.96 - from the file “C:\Photoshop64 Plug-Ins\FastPictureViewerCodecPack\FastPictureViewerCodecPack.PhotoshopImport64.8ba”
   JPEG XR 1, 1, 0, 0 - from the file “C:\Photoshop64 Plug-Ins\Microsoft\JPEGXR_x64.8bi”
   Lazy Nezumi Pro 19.10.22.1800 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\MouseHookPro64.8li”
   Luce NO VERSION - from the file “C:\Photoshop64 Plug-Ins\Luce2_64\luce_64.8bf”
   Reduce Noise v8 8.3.7.0 - from the file “C:\Photoshop64 Plug-Ins\NeatImage8\NeatImage8.8bf”
   ScriptListener 13.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\ScriptListener.8li”
   SGI RGB 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) - from the file “C:\Photoshop64 Plug-Ins\SGIRGB\SGIRGB.8BI”
   WebP Lossless NO VERSION - from the file “C:\Photoshop64 Plug-Ins\WebPFormat-1.2b4-win64\WebPFormat64.8bi”
   WebP NO VERSION - from the file “C:\Photoshop64 Plug-Ins\WebPFormat-1.2b4-win64\WebPFormat64.8bi”

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.1.0.156 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.1.0\"
CDO: 1.62.2
        CmdN: 1.0.0
        CDP: 1.89.2

Extensions:

   com.adobe.Butler.backend  2.3.4 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\index.html”
   New Document  3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.0.0\fnft.html?v=3.0.0.4”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\purchaseTypekit.html”
   Home  2.8.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.8.0\index.html?v=2.8.0.148”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\extensions\capture\capture.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   JSX Launcher  0.1.6 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\net.sytes.chuwa.jsxlauncher\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

 

JJMack

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New Here ,
Nov 06, 2019 Nov 06, 2019

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Hi JJMack, thanks for your speedy reply but I note the tests you did were in 8 bit mode, which per my OP wasn't a problem for me either. Foor some reason it refuses to work for me in 16 bit mode, which I always work in until print/publish. Plus its not an issue if I do this in CC 2019 but CC 2020 just bombs out big time.

 

In the attached I've taken screenshot to show what happens.

 

Capture A.JPGCapture B.JPGCapture C.JPGCapture D.JPGCapture E.JPGCapture F.JPGCapture G.JPG

 

Best Regards

 

Stuart

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Adobe Community Professional ,
Nov 06, 2019 Nov 06, 2019

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Hi

The lens blur filter has been enhanced in CC2020 to give the click on focus point and take more advantage of the GPU. It is working fine here in 16 bit with Windows 10 and a GTX1080. I wonder if it is just pushing your Intel Integrated graphics beyond it's capability.

https://helpx.adobe.com/photoshop/using/whats-new/2020.html#other-enhancements

 

You could try :

a. Changing the drawing mode in Preferences >Performance > Graphics Processor > Advanced (you will need to restart each time)

b. A preference reset (a reinstall does not necessarily reset preferences)

If neither are successful, raise it at the link here, where the developers will see it : https://feedback.photoshop.com/photoshop_family

Dave

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New Here ,
Nov 06, 2019 Nov 06, 2019

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Hi Dave, many thanks for responding. Great minds think alike as I know Lens Blur has always been very processor intensive, so plopping in a gfx card was my next step. I've always had a seperate gfx card but was pleasantly surprised how well Intel on-board gfx coped with Photoshop since my latest new machine in the summer of 2018.

 

Thanks for the tip on raising it with the developers which I'd inadvetently done and who suggested updating my graphics driver (to no avail). Apologies I thought this was the more "official" channel. I'm on UK time so will drop in to my local component stockist tomorrow and pick up a new gfx card. Mind you a GTX1080 is a pretty high-end card isn't it ?

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Adobe Community Professional ,
Nov 06, 2019 Nov 06, 2019

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The GTX 1080  used to be at the high end but it's not cutting edge now. It does cope well with Photoshop and Blender 3D though which is why I installed it.


Just be aware that  if you do fit a separate GPU card then you may have to disable the onboard graphics to avoid issues. Photoshop does not get on well with multiple GPUs - see sections 7&8 here:

https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Dave

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New Here ,
Nov 08, 2019 Nov 08, 2019

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Hi folks, many thanks for all your help on this. I installed a Radeon gfx card, updated the driver and Lens Blur is back to normal in 16bit mode. No issues with having to disable the on-board gfx plus they don't show up in display adaptors anyway.

 

Probably just a few tweaks needed here and there to optimise/take advantage of the new card in Photoshop.

 

Thanks for the help, wikinomics wins through again, peace.

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Adobe Community Professional ,
Nov 08, 2019 Nov 08, 2019

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Hi
Glad to help and glad you got it sorted. Out of interest, what GPU did you install?

 

Dave

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New Here ,
Nov 08, 2019 Nov 08, 2019

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Hi Dave, AMD Radeon 570, 4Gb GDDR5, nothing special (I'm not into video editing or PC gaming) but good enough.

 

Regards

 

Stuart

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Adobe Community Professional ,
Nov 08, 2019 Nov 08, 2019

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Good choice for Photoshop which needs a reasonable card with dedicated VRAM for functionality but does not stress the GPU massively.

 

Dave

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Adobe Employee ,
Mar 10, 2021 Mar 10, 2021

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Hi there,

 

We are happy to announce the release of Photoshop 22.3 that should resolve this issue.

 

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

 

To update Photoshop to 22.3, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating

 

Let us know how it goes.

 

Thanks,

Akash

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