Liquify Tool Crashes with Assertion Failed error

Nov 29, 2020

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Hi, I have a problem with Photoshop, when I export the video it gives me this error.
I tried to Repair Visual C ++ 2015-2019, I tried to update photoshop, help.

 

{Moderator Note: Edited the thread title}

I solved it by doing ignore, and the video is right, I don't understand why

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Crash or freeze, Import and export, Problem or error, Windows

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Liquify Tool Crashes with Assertion Failed error

Nov 29, 2020

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Hi, I have a problem with Photoshop, when I export the video it gives me this error.
I tried to Repair Visual C ++ 2015-2019, I tried to update photoshop, help.

 

{Moderator Note: Edited the thread title}

I solved it by doing ignore, and the video is right, I don't understand why

TOPICS
Crash or freeze, Import and export, Problem or error, Windows

Views

85

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Nov 29, 2020 0
Adobe Employee ,
Nov 29, 2020

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Hi there, 

 

Sorry that you're getting an Visual C++ error message " Assertion Failed, Line 73" while using Photoshop.

 

Which version of Photoshop are you using and what is your computer's OS? Would you mind checking out the steps mentioned in this article https://helpx.adobe.com/in/x-productkb/global/troubleshoot-c-runtime-errors-products.html and let us know if that helps?

 

If that does not help, try removing Photoshop using the Creative Cloud Cleaner tool as mentioned in this article https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then reinstall it?

 

Let us know if that helps.

Thanks,

Akash

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Nov 29, 2020 0
Dec 01, 2020

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I am using the latest version of Photoshop 2020, I have a Windows PC.
I can't do the first step because I can't find the pref file in "Documents and Settings \ [user] \ Application Data \ Adobe \ [Product] \." and for this not even the second I can do.

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Dec 01, 2020 0
Adobe Employee ,
Dec 01, 2020

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A shortcut to the first step:

  • Quit Photoshop.
  • Hold down the following keyboard shorcut and launch Photoshop: command + option + shift on a Mac or ctrl + alt + shift on Windows
  • Open Photoshop.
  • Click Yes in the dialog that asks "Delete the Adobe Photoshop Settings file?"
  • Select Yes

Photoshop will open up with default preferences. Be sure to backup your preferences beforehand. 

 

Let us know hot it goes.

 

Thanks,

Akash

 

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Dec 01, 2020 0
Dec 02, 2020

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I just did what you told me. now I try to export the video?

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Dec 02, 2020 0
Dec 02, 2020

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look this, i tried.the same problem.PNGanother 2.PNGanother.PNG

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Dec 02, 2020 0
Adobe Employee ,
Dec 06, 2020

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Thanks for the update and sorry to see that the issue still persists.

 

Please uninstall Photoshop from the Creative Cloud desktop app.

 

Reinstall the latest version again and let us know if that helps.

 

~Akash

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Dec 06, 2020 1
Dec 07, 2020

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is the first thing I did

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Dec 07, 2020 0
Adobe Employee ,
Dec 08, 2020

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Hi there,

 

We're happy to announce the release of Photoshop 22.1 which includes the fix for this issue.

Check out the list of all fixed issue here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

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Dec 08, 2020 0
Dec 08, 2020

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downloaded as you told me to, but nothing has changed. it is not a version problem.

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Dec 08, 2020 0
Dec 08, 2020

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the errors concern the liquify tool, maybe

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Dec 08, 2020 0
Dec 08, 2020

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I solved it by doing ignore, and the video is right, I don't understand why

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Dec 08, 2020 0