LIQUIFY tool is not working

Community Beginner ,
Dec 22, 2016 Dec 22, 2016

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I have cancelled settings, deleted preferences, restarted computer... yet LIQUIFY tool is not working.

FORWARD WARP TOOL is not working

TWIRL tool also not working

Any tool I choose, I still have the hand showing that will move image around... but I can't get the hand to change into any tool.

If I try Face-Aware Liquify... IT WORKS... but if I try to change HAND into a TOOL that I can select... nothing... it doesn't work.

I asked to chat with an expert ... but after the FORTH EXPERT that hanged on me after seeing that it was not working even if they cancelled preference file, I am now quite desperate...

PLEASE HELP!!!

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correct answers 1 Correct Answer

Community Beginner , Jan 13, 2017 Jan 13, 2017
I have this problem as well.  I followed all the step adjusting Ink, then the login items and it works for a bit then stuck on hand tool again.  Now I can't change Ink or delete login items so I'm stuck with the hand tool.    This is the second time I've updated photoshop to have the liquify tool stops working. 

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Adobe Community Professional ,
Dec 22, 2016 Dec 22, 2016

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Nobody can tell you anything without exact system info or other technical details like exact version of PS and hardware acceleration settings. Clearly, there's a failure in that department.

Mylenium

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Community Beginner ,
Dec 22, 2016 Dec 22, 2016

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You are absolutely correct...
Here they are:

I use a MacBook Pro (Retina 15-inch) Processor 2,5 GHZ Intel Core i7 Graphic card is: Intel Iris Pro 1536 MB

operating system is macOS Sierra 10.12.2

Photoshop version cc2017

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Community Beginner ,
Jan 03, 2017 Jan 03, 2017

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I am having the same exact issue.  I completely uninstalled PS and the liquify brush worked one time.  After that, only the hand icon was showing. 

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Community Beginner ,
Jan 08, 2017 Jan 08, 2017

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same here, only the hand is showing, no matter what I do.

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Adobe Community Professional ,
Jan 08, 2017 Jan 08, 2017

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Have a look at this. Hope it fixes the problem.

Hand tool stuck while using Liquify tool on Mac OSX

Gene

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Community Beginner ,
Jan 13, 2017 Jan 13, 2017

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I have this problem as well.  I followed all the step adjusting Ink, then the login items and it works for a bit then stuck on hand tool again.  Now I can't change Ink or delete login items so I'm stuck with the hand tool.    This is the second time I've updated photoshop to have the liquify tool stops working. 

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Community Beginner ,
Jan 20, 2017 Jan 20, 2017

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Exactly... I have been reinstalling photoshop too many times... but it still happens.

I am not sure, but I think the "issue" is trigged when I press the button on the wacom pen... anyone experience the same?

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Community Beginner ,
Jan 08, 2017 Jan 08, 2017

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I googled and I googled.

joeb51690782 jacopot13417458 For me this worked: unplug Wacom, reboot, launch photoshop and liquify worked again. Reconnected my Wacom again and still works. I hope this won't be needed every time.

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Community Beginner ,
Jan 25, 2017 Jan 25, 2017

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Finally I have contacted WACOM and they made me reinstall a previous DRIVER version... and now it works just fine.

The answer to this problem is CONTACT WACOM CUSTOMER CARE, they will solve it... or at least this worked well for me

🙂

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Community Beginner ,
Jan 26, 2017 Jan 26, 2017

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Which driver version did they have you install?

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Community Beginner ,
Jan 26, 2017 Jan 26, 2017

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6.3.15-3 ... but I raccomandati that you contact wacom support, they were very very VERY helpful and efficient with my case

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New Here ,
Apr 05, 2017 Apr 05, 2017

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I'm having the same problem with the Liquify Tool.  The hand will not change to any of the tools.   But, my Face-Aware Liquify works fine.  This happens on my MacPro desk top (trash can), it doesn't happen on my MacBook Pro.  Both are running Photoshop CC 2017.0.1.    I would really like to use the Liquify Tool sometimes, on the desk top computer.   Help

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Community Beginner ,
May 15, 2017 May 15, 2017

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I fixed it through uninstalling my wacom driver and disconnnecting it, rebooting. then start photoshop, use the tool once, install drivers and plug wacom back in. So far I did not experience this anymore.

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Adobe Employee ,
Jul 30, 2019 Jul 30, 2019

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Hi TiemenVanGucht,

Thanks for sharing the outcome. This will help other facing similar issue in near future.

If anyone using Mac OS below version 10.14, please refer this article for more info and fix for this issue: Known issues - Running Photoshop on macOS 10.14 Mojave

Regards,

Akash

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New Here ,
Mar 26, 2020 Mar 26, 2020

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I'm experiecing the same issue but I'm using windows 10, does anyone know how to fix the problem?

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New Here ,
Dec 07, 2020 Dec 07, 2020

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the same problem here....

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New Here ,
May 16, 2021 May 16, 2021

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Similar problem using 2019 Macbook pro

Processor:2.4GHz 8-core Intel i9

Memory: 64GB 2667 MHz DDR$

Graphics AMD Radeon Pro5500M 8GB

no Wacom involved. using trackpad on the laptop.

data stored on external hard drives vis USB-C cables.

I am also desperate.

 

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