Locking up

Explorer ,
May 04, 2021 May 04, 2021

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Adobe needs to fix this computer lockup problem when Cropping!!!  I see alot of people have this problem, and apparently it started after the last update, so you would think it's an easy fix for the people who write the software.  How else can we make this known to Adobe?

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Crash or freeze, Problem or error

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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https://feedback.photoshop.com/ 

Is a good place to start, but for now I would install the previous version of PS through the CC desktop app.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Explorer ,
May 12, 2021 May 12, 2021

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I did that.  Thanks.  So just waiting for the update with the software update.

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

 

(Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

 

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file. 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Its a known issue with the latest Photoshop release:

From Adobe:

Adobe is aware of an issue where Photoshop 22.3.1 is not properly detecting the GPU, and have a fix that will be available soon; thank you for your patience.

An earlier version of Photoshop may be installed and used for the time being.

https://feedback.photoshop.com/conversations/photoshop/photoshop-2231-says-unknown-gpu/6075e3c5cb205... 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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