Lost 3D Functionality

Report · Apr 25, 2021

I have been opening 360 equirectangular images through the 3D Spherical Panorama functionality and successfully editing the images and exporting them.

Recently, something changed on my Windows 10 machine so that when I click on the 3D tab in Photoshop, none of the features under that tab are enabled (all grayed out). I cannot figure out why.

I've seen references to making sure OpenGL is enabled. I have an NVidia graphics card and the drivers are all up to date. When I render video using Adobe Media Encoder, I can select Mercury Playback Engine GPU Accelerations (OpenGL) so I know the graphics card and OpenGL are working.

I have completely uninstalled all of the Adobe applications and reinstalled and have the 2021 version. All of my Windows drivers are current. I do not know what changed on my machine, or how to fix this.
Please Help.

Report · Apr 25, 2021

I ran the Photoshop System Info Report:

Adobe Photoshop Version: 22.3.1 20210406.r.122 990be2c x64

Number of Launches: 6

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.19041.928

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

The GPU Sniffer crashed on 4/25/2021 at 7:20:28 PM

------- GPU

OpenGL API stable: False

OpenCL API stable: False

Native API stable: False

GPUDeny: 0

GPUForce: 0

useGPU: 0

isCapableGPU: 0

GPUName: Unknown GPU

GPUVendor: UNKNOWN

IsOpenGLGPUCapable: 0

IsNativeGPUCapable: 0

HasSufficientRAM: 0

VRAM: 0 MB

Required VRAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 0

Windows remote desktop: 0

GPU Allow Normal Mode: False

GPU Allow Advanced Mode: False

GPU Drawing Mode: Basic

Display: 1

Display Bounds: top=0, left=0, bottom=2000, right=3000

# Photoshop Version: 20210406.r.122 990be2c

Building native platform & platform info structure

Native platform info successfully constructed

Begin native platform info:

Platform info:

Displays:

Display \\.\DISPLAY1

isMain = 1

isBuiltIn = 0

isStereo = 0

bounds = ((0 0) -> (1500 1000), w=1500, h=1000)

dimensions = (1500 1000)

physicalSize = (0 0)

pixelSize = (0 0)

dynamic range = (0 1)

potential dynamic range = (0 1)

reference dynamic range = (0 0)

device = (DeviceID name=NVIDIA GeForce GPU index=0 preferred=1)

Devices:

(DeviceID name=NVIDIA GeForce GPU index=0 preferred=1)

Power Envelope : UNKNOWN

Device is removable : UNKNOWN

displays: 1

\\.\DISPLAY1

GPU accessible RAM: 1,035 MB

VRAM: 1,035 MB

Dedicated System RAM: 0 MB

SharedSystem RAM: 8,548 MB

Platform specifics:

Device name: NVIDIA GeForce GPU

Vendor name: NVIDIA

Description: NVIDIA GeForce GPU

D3D-ID: 4939

(DeviceID name=Intel(R) HD Graphics 520 index=1 preferred=0)

Power Envelope : UNKNOWN

Device is removable : UNKNOWN

displays: 0

GPU accessible RAM: 8,682 MB

VRAM: 134 MB

Dedicated System RAM: 0 MB

SharedSystem RAM: 8,548 MB

Platform specifics:

Device name: Intel(R) HD Graphics 520

Vendor name: INTEL

Description: Intel(R) HD Graphics 520

D3D-ID: 6422

End platform info.

End native platform info.

Building OpenGL platform & platform info structure

OpenGL platform info successfully constructed

Begin OpenGL platform info:

Platform info:

Displays:

Display \\.\DISPLAY1

isMain = 1

isBuiltIn = 0

isStereo = 0

bounds = ((0 0) -> (1500 1000), w=1500, h=1000)

dimensions = (1500 1000)

physicalSize = (0 0)

pixelSize = (0 0)

dynamic range = (0 1)

potential dynamic range = (0 1)

reference dynamic range = (0 0)

device = (DeviceID name=NVIDIA GeForce GPU/PCIe/SSE2 index=0 preferred=1)

Devices:

(DeviceID name=NVIDIA GeForce GPU/PCIe/SSE2 index=0 preferred=1)

Power Envelope : INTEGRATED

Device is removable : UNKNOWN

displays: 1

\\.\DISPLAY1

GPU accessible RAM: 1,035 MB

VRAM: 1,035 MB

Dedicated System RAM: 0 MB

SharedSystem RAM: 8,548 MB

Platform specifics:

Device name: NVIDIA GeForce GPU/PCIe/SSE2

Vendor name: NVIDIA

OpenGL version: 2.1 (2.1.2 NVIDIA 466.11)

GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)

End platform info.

End OpenGL platform info.

Building OpenCL platform & platform info structure

OpenCL platform info successfully constructed

Begin OpenCL platform info:

Platform info:

Displays:

Devices:

(DeviceID name=NVIDIA GeForce GPU index=0 preferred=1)

Power Envelope : DISCRETE

Device is removable : UNKNOWN

displays: 0

GPU accessible RAM: 1,073 MB

VRAM: 1,073 MB

Dedicated System RAM: 0 MB

SharedSystem RAM: 0 MB

Platform specifics:

Device name: NVIDIA GeForce GPU

Vendor name: NVIDIA

Device version: 3.0 (OpenCL 3.0 CUDA)

OpenCL platform name: NVIDIA CUDA

OpenCL platform vesion: 3.0 (OpenCL 3.0 CUDA)

(DeviceID name=Intel(R) HD Graphics 520 index=1 preferred=0)

Power Envelope : INTEGRATED

Device is removable : UNKNOWN

displays: 0

GPU accessible RAM: 6,839 MB

VRAM: 6,839 MB

Dedicated System RAM: 0 MB

SharedSystem RAM: 0 MB

Platform specifics:

Device name: Intel(R) HD Graphics 520

Vendor name: INTEL

Device version: 2.1 (OpenCL 2.1 NEO )

OpenCL platform name: Intel(R) OpenCL

OpenCL platform vesion: 2.1 (OpenCL 2.1 )

End platform info.

End OpenCL platform info.

Report · Apr 25, 2021

Are you using a laptop? It looks like you might be as we can see both the Nvidia and an Intel 520 GPUs. This is going to be doubly problematic as Photoshop can get confused when dealing with multiple GPUs, plus the current version of Photoshop has a number of known issues with GPUs. Plus you need GPU support to use things like 3D Spherical Panorama.

Your first step is to follow the advice here and try and force Photoshop to use the Nvidia GPU

Scroll down to Item #7 and follow the steps.

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues (adobe.com)

If after doing that Preferences > Performance is still not seeing your Nvidia GPU, then I'd be guessing that it is V22.3.1 related, and you can either roll back to a previous Photoshop version, or wait for an update with a fix.

Report · Apr 26, 2021

I am been using this Windows Surface Book Pro for a number of years without problem.
I went to the site you recommended and followed Number 7, to no avail.
On the Nvidia Panel there was a message that says "Windows OS now manages selection of the graphics processor" and provides a link to the Windows graphic settings. However just below that note, there is a selection window for "Preferred graphics Processor" which is selected to High-performance NVIDIA processor.

I followed to the link to the Windows Graphic Processor settings and found there was only one application in the selection box: OBS64.exe, and it is set for NVIDIA. I pulled the Photoshop.exe into the application box and it's option is set for NVIDIA.

I rebooted and then went into Photoshop. The Performance Pain still shows the CPU graphics selection as Unknown. Attached screen shot.

Unbelieveable.

Report · Apr 26, 2021

Okay...how about this.
I went into Device Manager and disabled the NIVIDA under the display adapter settings.
Don't know how this will affect the other programs, but Photoshop was able to see this and allow me to turn on openCL, and the 3D options are now back and working.

According to Windows, my NIVIDA driver is current and the device proves to be properly operating...so I am going to assume NIVIDA pushed out an update that meets all other specs, except Photoshop's.

I've not yet checked on Premiere's functionality.

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Lost 3D Functionality

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