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Lost Eyedropper Sample Ring with 22.0.1 Version

New Here ,
Nov 17, 2020

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Upon installing 22.0.1 update from 22.0.0, the Eyedropper Sample Ring stopped working. Use Sample Ring is checked. Reset "Use GPU", changed wheel to panel, restarted PS, rebooted, etc. Finally, I rolled back to 22.0.0 and Sample Ring works again. Checked DirectX version is 12 and GPU is a Radeon 6 with 2 gb. So something went wrong with the new 22.0.1 update. I hope Adobe pays attention to these boards.

 

 

[Edit from moderator: "20" changed to "22" after OP corrected himself in a subsequent post.]

 

 

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Correct answer by jane-e | Adobe Community Professional

Adobe is aware of this bug in 22.0.1 and has reported that engineering is looking into a fix. Add comments to this thread:

https://feedback.photoshop.com/conversations/photoshop/photoshop-2201-eye-dropper-sampling-ring-missing/5fb5ab4c2bd82446a3a5ee71

~ Jane

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Bug, Problem or error, Windows

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Lost Eyedropper Sample Ring with 22.0.1 Version

New Here ,
Nov 17, 2020

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Upon installing 22.0.1 update from 22.0.0, the Eyedropper Sample Ring stopped working. Use Sample Ring is checked. Reset "Use GPU", changed wheel to panel, restarted PS, rebooted, etc. Finally, I rolled back to 22.0.0 and Sample Ring works again. Checked DirectX version is 12 and GPU is a Radeon 6 with 2 gb. So something went wrong with the new 22.0.1 update. I hope Adobe pays attention to these boards.

 

 

[Edit from moderator: "20" changed to "22" after OP corrected himself in a subsequent post.]

 

 

Adobe Community Professional
Correct answer by jane-e | Adobe Community Professional

Adobe is aware of this bug in 22.0.1 and has reported that engineering is looking into a fix. Add comments to this thread:

https://feedback.photoshop.com/conversations/photoshop/photoshop-2201-eye-dropper-sampling-ring-missing/5fb5ab4c2bd82446a3a5ee71

~ Jane

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Bug, Problem or error, Windows

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Nov 17, 2020 0
Adobe Community Professional ,
Nov 17, 2020

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There is not much support since you are back 2 versions from current.

Have you tried installing 21.x version (2020) and see if the issue persists?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 17, 2020 0
Most Valuable Participant ,
Nov 17, 2020

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The problem is in 22.0.1 version 21 is good.   Photshop 2021 has many issues and new issues have been add in the 22.01 update.

JJMack

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Nov 17, 2020 1
New Here ,
Nov 18, 2020

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My error, I meant version 22.00.0 to 22.0.1 (2020)

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Nov 18, 2020 0
New Here ,
Nov 18, 2020

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I've experienced the same issue, I updated this morning and as I attempted to edit I immediately noticed the Eyedropper Sample Ring doesn't work. I'm going to give them 24 hours before I roll it back, maybe they'll read this and rectify this. 

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 18, 2020

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This is a user to user forum, where sometimes Adobe will chime in.

If you have a bug to report this is where to do it:

https://www.adobe.com/products/wishform.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 18, 2020 0
Explorer ,
Nov 18, 2020

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Same problem, on V. 22.0.1, and the color sample ring is also missing from the brush tool when you press opt (mac)

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 18, 2020

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Not being snarky just asking - have you all confirmed that the "Show Sampling Ring" option is clicked active in the eyedropper options?

I'm running CC2020 and 2021 on a newer Macbook Pro.

When I installed CC2021, I chose not to bring over my preferences. The sampling ring option was off to start.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 18, 2020 0
Explorer ,
Nov 18, 2020

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Hi Kevin, yes "Show sampling ring" is active.

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Nov 18, 2020 1
New Here ,
Nov 19, 2020

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Hi Kevin, it's "clicked" that why I decided to look for assisatnce in fixing this thing.... has anyone heard anything regarding a fix?

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Nov 19, 2020 0
New Here ,
Nov 21, 2020

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Hi Kevin, I have the same problem with the new version 2021, the sampling ring does not work when it is checked. I had to roll back to a previous version 2020 and the sampling ring works again. Any news about to fix this issue? thanks

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Nov 21, 2020 0
New Here ,
Nov 19, 2020

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Same problem on Win10, PS 22.0.1

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Nov 19, 2020 0