M: Photoshop artboard greyed out when switch to another app

[Keith_Keith]

When working in Ps my artboard goes gray every time I make another program or window active. This is especially annoying when working with two screens. Every time I start working on my second monitor the artboard goes gray. The only fix is to click back into photoshop and zoom in or out a couple of times.

I'm having additional issues within photoshop where when moving photos or text boxes, the area around the selected object will go gray as well. And again, the preview is only restored to 100% capacity after zooming in our out a few times. Any help would be appreciated!

{Moderator note: Edited the thread title, PS-49172} 

[sergiob41351870]

I guess that's an option. Obviously there are a lot of people out there experiencing the same problem.

[War Unicorn]

For reference's sake, which version is that? The one before the official release? (21.1.3?)

[sergiob41351870]

21.2.0

[sergiob41351870]

Hi Keith, I'm having the same problem. How did you resolve it?

[melissamarieb]

Same problem here.  When I click on a layer visability comes back, but super annoying.  Would love a solution other than going to a previous versions. 

[PapelMac]

This appears to have worked for me:

Resetting my Preferences (holding down Option+Command+Shift as Photoshop starting).

[sergiob41351870]

THIS WORKED! Thank you.

I hope it doesn't revert, but so far so good.

[moniquevanderwal]

This worked for me too! Thank you! The problem was maing me absolutely crazy! I hope this will be a permanent solution to the problem..

[Stephanie5EB7]

I am having the same issue. So I held down Option+Command+Shift as Photoshop was starting, but then I'm prompted "Delete the Adobe Photoshop Settings Files?" Is it okay to click Yes?

[War Unicorn]

Yes. You'll have to reset any preferences and settings you had but you should be fine. (Be sure to export any custom presets you had if you had any so you can import them again. People should do this regularly, anyway.)

[PapelMac]

Same issue.  Making me NUTS!!!!

[melissamarieb]

AWESOME!!! works for me so far! thanks so much

[Carola_BHG]

It started happening again after last update a few days ago, so I tried starting PS holding cmd+opt+shift and so far it seems to work. Thank you all for sharing what worked for you.

[Carola_BHG]

Hi all, after resetting my preferences and configuring all again, it just started again this morning, how can I fix this? Disappearing artboards are really a trouble to work with!

[MamaJaxon814]

I'm having the same issue. When I use Photoshop on a dual monitor set-up, and then unplug and use my laptop without quitting Photoshop, I lose the artboard and zoom in/zoom out doesn't work, but all the tool palettes and windows are still visible. Super annoying! I just quit Photoshop and re-open it and that works, but really messes with productivity and workflow. This just started once I updated to Big Sur and Photoshop 2021 last week. Hoping for a bug fix soon.

[Carola_BHG]

I haven't had this problem in a while, I'm now using the latest version and hipe is gone for good! 🙂