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M: Photoshop freezes while using Shadow/Highlights tool after latest update

Explorer ,
Feb 18, 2020 Feb 18, 2020

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Like the title says, on every occasion the app freezes while using the Shadow/Highlights tool on a layer.. if only I had saved the work I was working on.

 

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correct answers 1 Correct answer

Community Expert , Mar 19, 2020 Mar 19, 2020

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Community Expert ,
Mar 04, 2020 Mar 04, 2020

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Hi BillyTheKid,

Have you reported it to the product team yet? If not, please do so.

can also track the issue there.

https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-1-0-after-latest-update-app-hang...

Jane

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New Here ,
Mar 09, 2020 Mar 09, 2020

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Add me to the group that has had this problem for a week. Mac OS 10.14.6, and PS 21.1.0. As soon as I move a Shadow/ Highlights slider (over 50), PS freezes and I have to stare at that colorful demon of a rotating ball before force quitting PS...

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Community Expert ,
Mar 19, 2020 Mar 19, 2020

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New Here ,
Mar 20, 2020 Mar 20, 2020

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I just looked. There's no 20.1.1 update

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Community Expert ,
Mar 20, 2020 Mar 20, 2020

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Hi

Try signing out of the Creative Cloud app, then sign back in again. Here is a screen shot from the link in my post that you just replied to. If you still don't see it then report it here:

https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-1-0-after-latest-update-app-hang...

 

3195544F-FC4B-4704-99D5-EB773DAA0460.jpeg

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New Here ,
Mar 20, 2020 Mar 20, 2020

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Thanks. It was a mistake on my part. I misread what was installed as the update. I just updated.

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Community Expert ,
Mar 20, 2020 Mar 20, 2020

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LATEST

You're welcome! And I'm glad it's working for you now

~ Jane

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