P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

[Ramón Tecólt]

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

[JamNJen]

You are very welcome. I hope this works for you, also!

[Gary0D45]

It worked!! Thanks very much! 

[LilHeatha]

I can't even get Photoshop to open at all. It just keeps crashing. I'm on a Mac running OS Catalina. I have WORK to do. This is freaking me out. I think I still have 2019 installed on my laptop and may have to use that.

[peter.akuratny]

You can install previous working version 21.2 by opening CC Desktop App. Select Photoshop from the list of installed apps. Click on three dots on the right side of the panel. Click on Other versions and install other verison of Photoshop.

[stephens18093625]

Well, I've got the same problem. I'm getting the error: Could not complete your request because of a program error. This happens when I click on any task. I can't even close the program. I had to use Windows task manager to close it. 

I think I've got it working for now. I unchecked "Use graphics processor."

[bellevueblogger]

Where do you uncheck "use graphics processor"?

--
Leslie Bigos
206-963-6474

[jordan128]

Photoshop is crashing it's not showing error message for me, it opens but with layers and brushes panel out of whack and I'm unable to do anything with them, when I hover over mininise or any of the selections ( file edit etc ) they disappear, can still click them but things dont work properly files dont open and it ends up crashing.

[domenicoa16460157]

Disabled GPU, now i can open old psd and other files, but i can't still create a new file and i can't close PS (generic error display). I need urgently to work now. Can i install previous PS release? If so, can you give me a link that explain how i can do this? Thx!

[domenicoa16460157]

I fund the link by myself.

https://helpx.adobe.com/download-install/using/install-previous-version.ug.html

[Matthew5F92]

Hello, I had the same problem, turning off the graphics processor in preferences worked for me (my PC is probably 100 years old). Thanks.

[Mohit Goyal]

Hi all,

Sorry for the trouble with Program Errors in Photoshop 22.0. Our team is currently investigating this issue. In many cases, this Program Error shows on systems with older graphics cards. Since the GPU requirements increased with Photoshop 22.0, older graphics cards may not be supported. If your graphics card is not supported, you can disable it from Photoshop’s Performance preferences. 

To continue using graphics acceleration, upgrade to a more modern graphics card. For more info on this and other issues, see Known Issues.

Thanks,

Mohit 

[slselwyn]

Tried this already - does not work.

[Lee5C8D]

I have just updated t0 V22.0 and everytime I try to open a new or exisisting project I get the following message 

Adobe Photoshop 

Could not complete your request because of a programme error. 

If I change general settings to " Use Legacy "New Document" Interface" it opens but crashes 

Just tried this method again and it is giving the same error message as above 

[Guest]

Hi

It's a known issue, more info

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

[Lee5C8D]

This has worked, kinda

The graphics card is at its most upgraded - so where does this leave me?

Do I need to buy a new graphics card? 

[Guest]

What GPU do you have, if it's pre 2016 you may need to as per Photoshop GPU FAQ

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

[A REID]

I am unable to open a particular psd file and I quickly need to edit to send to a client. I have tried the unlock library and suggestions found but these are not working please help asap!

[Guest]

Hi

What exact version of Photoshop do you have

[A REID]

21.2.4

[A REID]

I just updated to 22

[default4746tofvl966]

I deleted the perferences and it seems to have solved the problem.

https://helpx.adobe.com/photoshop/using/preferences.html

[Yuanhao5FDF]

Can't remove perferences because Photoshop can't be closed.

[Yuanhao5FDF]

Hi Mohit,

I tried to follow your troubleshoot, but I'm also getting an error message when I try to exit Photoshop. Please help.

[dpm321]

Work around didn't work for me.  Maybe you guys should regression test basic functions before shipping?

[Gennaro0101]

We deserve update about the situation and I think we deserve a gift from Adobe because is unbelievable that every year we pay for the subscription and there's such a serious problem that it doesn't allow us to use the program...