M: Program error while opening or creating new document after Photoshop 22.1 update

Community Beginner ,
Oct 20, 2020

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Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

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2 Correct Answers

Adobe Employee , Jan 12, 2021
Mohit Goyal Adobe Employee , Jan 12, 2021
Hi all,   1/29 update: If you are up to date with Photoshop 22.1.1 and still encounter Program Errors after performing the listed troubleshooting steps. Please do the following: Install and enable the Program Error Diagnostic Plugin Reproduce the Program Error Paste the error details to the following community thread: Program Error Diagnostic Plugin feedback     We're happy to announce the release of Photoshop 22.1.1 which includes the fix for Photoshop 22.1.0: Program Error using Spot Healing tool and using Select and Mask...

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Adobe Employee , Oct 20, 2020
Sympa Adobe Employee , Oct 20, 2020
Hi there. Apologies you're experiencing this issue. I know it can be very frustrating when a tool you need does not work the way you expect or when you need it to! I would be upset too in a similar situation. I am an engineer on the GPU team and would like to help you triage your issue.   I saw that you mentioned you are using an Nvidia Quadro 600 which is a video card from 2010. Unfortunately this is a very old card that we no longer support. If you want to keep using this card I would recommen...

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New Here ,
Jan 08, 2021

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Há 3 dias eu perdendo arquivo e atrasando trabalho.... Bjo na bunda de quem descobriu a sacada dos bits... mas Adobe, querida, arrumando em 3... 2... 1... pq não tenho espaço em hd pra tudo isso não!

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New Here ,
Jan 08, 2021

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Estou com o mesmo problema, alguns elementos dentro do arquivo não deixa eu salvar, dá esse erro de programa, mas seu eu excluir o arquivo da camada e tudo mais, eu consigo salvar, muito estranho!

 

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Community Beginner ,
Jan 09, 2021

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muda o arquivo de 8 para 16bits q o resolve o problema....

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New Here ,
Jan 09, 2021

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Eu estava com o mesmo problema...o único jeito de solucionar foi ir em >>IMAGEM >> MODO > e colocar 18BITS POR CANAL

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Community Beginner ,
Dec 11, 2020

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Every time I try and save as any format it says 'Photoshop could not save ________ because of a program error'. Have lost & had to redo my work three times now.

 

I'm on MacOS Catalina and Photoshop is fully updated.

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Community Beginner ,
Dec 11, 2020

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Update: it now wont even let me crop images due to a program error.

 

I can't get any work done until this is fixed, so frustrating.

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Adobe Community Professional ,
Dec 11, 2020

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Here is list with known issues https://helpx.adobe.com/photoshop/kb/known-issues.html

Perhaps you can not meet new system requirements https://helpx.adobe.com/photoshop/system-requirements.html?

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Community Beginner ,
Jan 04, 2021

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Hi , I was wondering if any of you guys you know any legal actions available for this situation. I just lost my client and my job because the program won't save a project I spent an insane amount of hours developing so Im considering lawyering up.

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New Here ,
Jan 05, 2021

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I'm sorry to hear that happened, I hope you nail them. It's cuased me a lot of frustration as well.
What I found works: Merge any layers you can, and turn off visiblity on all layers. Then save as PSD and hopefully it saves. If it does, open it on a different computer and see if it will export as the right format.

 

Best of luck to you.

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New Here ,
Jan 07, 2021

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I know how to fix it. Basically the exact same thing happened to me. So turn the view off everything and save it as a photoshop file then competely quit photoshop then open the document you saved that shows to be blank then you turn visibility of everything you want back on then you are able to save as JPEG or whatever you want.

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New Here ,
Jan 08, 2021

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This worked for me saving progress in a .psd, until I had to get to the point where I needed that image in a different format. Whatever is going on with my system, at least, I got an error message no matter what I tried until I reverted to the previous version of PS. 

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New Here ,
Jan 25, 2021

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This worked for me as well

 

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Explorer ,
Dec 12, 2020

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Hi,

I have the same error 😞

I post yesterday but my post has been deleted ...

Today, it's the same, I work with layers and, depends on what action ??? impossible to save my work and I have to inspect and deselect each layer to discovert wich one create Photoshop error saving.

It's very very difficult to work..

My Apple Mac is a 16" pro one, with Big Sur 11.0.1 v(20B29)

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Adobe Community Professional ,
Dec 12, 2020

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I have found this thread that provided a workaround (not ideal) solution in turning off layers and then saving. Try and see if that works. I'm not posting as a permament solution but rather a way to test where the problem is:
https://community.adobe.com/t5/photoshop/quot-can-t-save-file-due-to-program-error-quot/td-p/9691658...


If you can save turning off layers, we can look at other options.


Other tests- 
* Create a new PSD file with multiple layers (very simple content) and save. If it saves, we know it is something in your file.

* Create a copy of the PSD file (outside of Photoshop as a backup), then open one copy in Photoshop, delete one layer and then try save. If it doesn't save, revert to the orginal and delete another layer and try save. Repeat for all layers. If you can save when a specific layer has been removed, tell us what's happening in that layer.

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Explorer ,
Dec 12, 2020

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Thanks for your help but I found that when deselecting some layers (the right ones...) it's ok.

But, now, at a moment, I can't export file as PNG : nothing happen when I export as PNG. It works and I can export as PNG, from the same PSD file and, at a moment, nothing et no error, no popup, nothing to tell me that it doesn't work but no PNG files are created...

So, I change my way of working... no choice... I save as much often as possible and, when I export as PNG file, I verify that it works via FINDER. If not, I join all layers, I export as PNG (it works) and I cancel the join to be able to go on working on my file ...

I'm waiting for a new release !!...

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Adobe Community Professional ,
Dec 12, 2020

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@XavNancyFrance - How are you saving the PNG?

What happens when you try:

- File > Save As and choose PNG.

- File > Export > Quick Export as PNG

- File > Export > Export As... - then choose PNG as the format

- File >  Export > Save for Web (Legacy)...- then choose PNG as the format

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Explorer ,
Dec 12, 2020

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Thanks.

 

- File > Save As and choose PNG.

OK, it works.

 

- File > Export > Quick Export as PNG

>The regular popup is ok, I click on "Save", the popup disappear ... but no created file

 

- File > Export > Export As... - then choose PNG as the format

>The regular popup is ok, but there is a photoshop error, see below

 

- File >  Export > Save for Web (Legacy)...- then choose PNG as the format

OK, it works.

 

Capture d’écran 2020-12-13 à 08.27.32.png

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Explorer ,
Dec 13, 2020

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I can't help you anymore about tests because I've just uninstalled this 22.1 version.

I re-installed the 22.0.1 version.

 

Thanks to you for your help @Dean_Utian 

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Adobe Community Professional ,
Dec 13, 2020

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@XavNancyFrance - Wish you all the best with your work and hope you have better results with future PS updates.

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Adobe Community Professional ,
Dec 12, 2020

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If you choose to Save As and create another file, does that work? 

Where are you saving your file to?

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Community Beginner ,
Dec 12, 2020

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It doesn't matter what file I'm working with - the error comes up every single time. I have also tried saving to multiple different locations and it does the same thing.

 

I have seen people on twitter saying the only 'fix' is to revert back to before the latest upgrade.

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Adobe Community Professional ,
Dec 12, 2020

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I found a recent discussion thread below with many people reporting the program error issue when saving.

https://feedback.photoshop.com/conversations/photoshop/photoshop-cannot-save-file-due-to-program-err... 

There is no solution from the above but some users have found hiding layers does allow files to be saved. Does this work for you?

It has an Adobe Administrator looking into it in the above discussion. 

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Community Beginner ,
Dec 12, 2020

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Yes! Reverting back to the previous version solved all my issues! Thank you!

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Community Beginner ,
Dec 12, 2020

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Yes! Same here! The "not saving" program error just started today, but for the last week I haven't been able to use the sky enhancement feature because once used, it won't allow me to convert layers to a smart object or merge layers. Extremely frusting. I have already unistalled the program and reinstalled, twice. This is getting rediculous.

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New Here ,
Dec 13, 2020

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Same problem here... it's driving me crazy ! i've resarted my computer, downloaded photoshop 2 times, and it's getting worse. My clients are waiting and i can't work...  We are paying for something that doesn't work, when will they fix it???? 

If you have any tips in the meantime ? i've tried everything already in the different conversations... 

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