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P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

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correct answers 1 Correct answer

Adobe Employee , May 24, 2021 May 24, 2021

Hi all,

 

05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

 

Here's how you update Photoshop to its latest version: Update Creative Cloud apps

 

Thanks,

Mohit

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Community Beginner ,
Dec 22, 2020 Dec 22, 2020

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bom, infelizmente também dá erro ao mover objetos inteligents no .PSB... agora mudei de 8 para 16bits o arquivo está sem erro

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Explorer ,
Dec 22, 2020 Dec 22, 2020

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Aqui também. Passei de 8bits para 16bits e está salvando (em PSD mesmo).
[Also here. And I changed from 8bit to 16bit and it is saving (in PSD).]

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New Here ,
Dec 26, 2020 Dec 26, 2020

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Obrigada, me salvou demais!!

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New Here ,
Jan 02, 2021 Jan 02, 2021

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Salvou muito, Valeuuuuu

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New Here ,
Jan 06, 2021 Jan 06, 2021

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Essa dica foi incrível! Eu estava sofrendo com os erros desde o Adobe Max.

 

This tip worked wonderfully well, thank you both! Lifesaving! I have been suffering with random errors since last Adobe Max.

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New Here ,
Jan 11, 2021 Jan 11, 2021

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Salvou minha vida mano, obrigado!

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New Here ,
Mar 12, 2021 Mar 12, 2021

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Carambaaa, me salvou! Obrigada ❤️

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New Here ,
Dec 25, 2020 Dec 25, 2020

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salvou minha vida, obrigada!!!

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New Here ,
Jan 03, 2021 Jan 03, 2021

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Valeu!!!! Deu certo aqui, me salvou.

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New Here ,
Jan 03, 2021 Jan 03, 2021

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Caraaaaaa, salvou todo mundo!!!!!
Aqui só consegui salvar com essa sua dica.

 

Mas a Adobe precisa ver esse erro com os arquivos em 8 bits.

Pelo visto, muita gente está perdendo trabalho devido a isso, e nem todos viram essa tua experiência aqui.

 

Obrigada demais!!!!

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New Here ,
Jan 04, 2021 Jan 04, 2021

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Muito obrigado! Resolveu o meu problema aqui também!

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New Here ,
Jan 05, 2021 Jan 05, 2021

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Muito obrigado! Adobe precisa resolver isso! 

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New Here ,
Jan 06, 2021 Jan 06, 2021

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resolveu meu problema aqui também, muito obrigada. já estava ficando louca

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New Here ,
Jan 06, 2021 Jan 06, 2021

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Valeu Edson!! Tu me salvou. Hoje deu esse arro comigo, e se depender da Adobe vai demorar pra resolverem. 

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New Here ,
Jan 08, 2021 Jan 08, 2021

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Como que faz para mudar de 8 para 16bits? :((

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New Here ,
Jan 08, 2021 Jan 08, 2021

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Screenshot_1.png

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New Here ,
Jan 10, 2021 Jan 10, 2021

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Muito obrigada pela dica aqui deu certo também ufa!

 

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Explorer ,
Dec 22, 2020 Dec 22, 2020

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Você pode mudar de 8bit para 16bit e tudo volta a funcionar(salvar) normalmente.
[You can change from 8bit to 16bit and everything will work (save) normally]
Merit of Edson Sousa

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New Here ,
Dec 23, 2020 Dec 23, 2020

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Estou com o mesmo problema. Alguém descobriu alguma solução?

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Community Beginner ,
Dec 23, 2020 Dec 23, 2020

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Mesma coisa aqui. perdi todo meu progresso algumas vezes. Algue´m conseguiu resolver? Adobe não se pronuncia? 

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Community Beginner ,
Dec 23, 2020 Dec 23, 2020

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Eu consegui salvar ocultando todas as camadas. Depois fechei e abri o arquivo novamente para continuar trabalhando. Mas não quero ter que contornar o bug, que uma solução pra isso.

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Community Beginner ,
Dec 23, 2020 Dec 23, 2020

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bom dia.. mude o arquivo de 8 para 16bits... mesmo movendo o objeto inteligente novamente o erro não acontece mais...

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New Here ,
Dec 23, 2020 Dec 23, 2020

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Eu percebi que esse problema acontece por causa de alguns objetos inteligentes. Quando você exclui/desabilita a visualização do objeto inteligente que está "dando problema", o arquivo salva. Só que assim, não podemos simplesmente excluir, já que colocamos ele lá por algum motivo. Acredito que vamos ter que esperar alguma atualização, mas até lá, tá bem complicado de trabalhar.

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Explorer ,
Dec 23, 2020 Dec 23, 2020

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É só mudar o arquivo de 8 para 16bits.

Aqui tudo funcionando. 

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New Here ,
Dec 29, 2020 Dec 29, 2020

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2020-12-29 (1).pngI'm having the same problem! Maybe it has something to do with the 2021 version of the software.

Estou tendo o mesmo problema, talvez tenha a ver com a atualização do Photoshop.

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