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Mac OS photoshop 2020 se cierra al abrir o crear nuevo

New Here ,
Aug 18, 2020

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Tengo instalado el photoshop 2020, en mi Macbook pro, Catalina 10.15.6. Mi problema es que se cierra inesperadamente cuando al pulsar "Abrir" o "Crear nuevo". Sin embargo esta falla solo sucede con photoshop, pues tengo intaladas otras aplicaciones de Adobe y funcionan correctamente. Acabo de actualizar la nueva version de Photoshop y sigue el problema. Ayuda por favor. Gracias.

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Mac, Problem or error

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Mac OS photoshop 2020 se cierra al abrir o crear nuevo

New Here ,
Aug 18, 2020

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Tengo instalado el photoshop 2020, en mi Macbook pro, Catalina 10.15.6. Mi problema es que se cierra inesperadamente cuando al pulsar "Abrir" o "Crear nuevo". Sin embargo esta falla solo sucede con photoshop, pues tengo intaladas otras aplicaciones de Adobe y funcionan correctamente. Acabo de actualizar la nueva version de Photoshop y sigue el problema. Ayuda por favor. Gracias.

Topics

Mac, Problem or error

Views

113

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Adobe Community Professional ,
Aug 18, 2020

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Try resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences.

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New Here ,
Aug 18, 2020

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Gracias por su ayuda Derek, pero cuando intento hacer eso tambien se cierra la aplicacion. Saludos.

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Adobe Community Professional ,
Aug 19, 2020

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I suggest you uninstall Photoshop using the drop down menu in the Creative Cloud app and reinstall it again. If that doesn't work uninstall it again and run Adobe Cleaner before reinstalling Photoshop. 
https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Aug 22, 2020

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Estimado Derek, hice todo lo que me indicaste pero no se soluciono el problema. Gracias por su ayuda.

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