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Mac OS photoshop 2020 se cierra al abrir o crear nuevo

New Here ,
Aug 18, 2020 Aug 18, 2020

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Tengo instalado el photoshop 2020, en mi Macbook pro, Catalina 10.15.6. Mi problema es que se cierra inesperadamente cuando al pulsar "Abrir" o "Crear nuevo". Sin embargo esta falla solo sucede con photoshop, pues tengo intaladas otras aplicaciones de Adobe y funcionan correctamente. Acabo de actualizar la nueva version de Photoshop y sigue el problema. Ayuda por favor. Gracias.

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Community Expert ,
Aug 18, 2020 Aug 18, 2020

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Try resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences.

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New Here ,
Aug 18, 2020 Aug 18, 2020

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Gracias por su ayuda Derek, pero cuando intento hacer eso tambien se cierra la aplicacion. Saludos.

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Community Expert ,
Aug 19, 2020 Aug 19, 2020

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I suggest you uninstall Photoshop using the drop down menu in the Creative Cloud app and reinstall it again. If that doesn't work uninstall it again and run Adobe Cleaner before reinstalling Photoshop. 
https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Aug 22, 2020 Aug 22, 2020

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Estimado Derek, hice todo lo que me indicaste pero no se soluciono el problema. Gracias por su ayuda.

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Hola, Ricardo, ¿conseguiste solucionarlo? Tengo el mismo problema. Gracias!

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New Here ,
Jan 21, 2021 Jan 21, 2021

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También yo, el mismo problema.

 

Tengo algún archivo abierto e intento abrir otro y de inmediato se cierra.

¿Alguien ha resuelto? 

 

¡Saludos!

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