• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Mac Pro - Photoshop 22.4.1 crashes

Community Beginner ,
May 23, 2021 May 23, 2021

Copy link to clipboard

Copied

When i launch Photoshop I can't open any images, Photoshop crashes. Config: Big Sur on a new Mac Pro. Same issue with Indesign too

Views

823

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
May 23, 2021 May 23, 2021

Copy link to clipboard

Copied

Make sure you have the latest versions and have plenty of RAM and spare disk capacity.

Try resetting the application preferences. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 23, 2021 May 23, 2021

Copy link to clipboard

Copied

Latest Version sure and resetting of preferences done…Here my config:

Mac Pro (2019)

2.5 GHz 28-Core Intel Xeon W

2x AMD Radeon Pro Vega II Duo 32 GB

384 GB 2933 MHz DDR4

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 23, 2021 May 23, 2021

Copy link to clipboard

Copied

problem solved. i disabled the gaphic card. it doesn't make any sense if photoshop can't access the graphic card.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 23, 2021 May 23, 2021

Copy link to clipboard

Copied

If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 

Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 23, 2021 May 23, 2021

Copy link to clipboard

Copied

Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 23, 2021 May 23, 2021

Copy link to clipboard

Copied

LATEST

I ran into a similar issue recently and uninstalling and reinstalling the Creative Cloud app helped. Don't forget to log back in and check for updates.

warmly/j

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines