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I am struggling to get Photoshop CC2020 running on my MBPro 16inch from 2019!
Up to now the only way for keep it going is using version 21.2 - any newer version ends up with messages like "graphic card not supported", black screens and all GPU options disabled. I would expect a better support for these new devices!
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Thanks for the info! Please try disabling the option for Automatic Graphics switching in macOS and try working on the Radeon card. You can check the steps here: https://osxdaily.com/2017/01/08/disable-gpu-switching-macbook-pro/
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Hi,
We're sorry about the trouble with Photoshop. Would you mind telling us which macOS version are you working on? Which Graphics card do you have on the MacBook Pro? Have you tried updating Photoshop to the latest version (21.2.3) to check if the issue persists?
You can check: https://feedback.photoshop.com/conversations/photoshop/photoshop-212-not-detecting-older-gpus/5f5f46...
Regards,
Nikunj
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Hi
Yes, I have tried all updates after 21.2 – and none of them is working properly.
I am running the MBPro with Catalina 10.15.6.
These are the Graphic cards:
AMD Radeon Pro 5500M:
Chipsatz-Modell: AMD Radeon Pro 5500M
Typ: GPU
Bus: PCIe
PCIe-Lane-Breite: x8
VRAM (gesamt): 4 GB
Hersteller: AMD (0x1002)
Geräte-ID: 0x7340
Versions-ID: 0x0040
ROM-Version: 113-D3220E-190
VBIOS-Version: 113-D32206U1-019
ROM-Version (Option): 113-D32206U1-019
EFI-Treiberversion: 01.01.190
Automatischer Wechsel der Grafikmodi: Unterstützt
gMux-Version: 5.0.0
Metal: Unterstützt, Funktionsset macOS GPUFamily2 v1
Displays:
Farb-LCD:
Displaytyp: Integriertes Retina-LCD-Display
Auflösung: 3072 x 1920 Retina
Framepuffertiefe: 24-Bit Farbe (ARGB8888)
Hauptdisplay: Ja
Synchronisierung: Aus
Eingeschaltet: Ja
Helligkeit automatisch anpassen: Nein
Verbindungstyp: Intern
Intel UHD Graphics 630:
Chipsatz-Modell: Intel UHD Graphics 630
Typ: GPU
Bus: Integriert
VRAM (dynamisch, maximal): 1536 MB
Hersteller: Intel
Geräte-ID: 0x3e9b
Versions-ID: 0x0002
Automatischer Wechsel der Grafikmodi: Unterstützt
gMux-Version: 5.0.0
Metal: Unterstützt, Funktionsset macOS GPUFamily2 v1
-----
Markus Zuber
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Thanks for the info! Please try disabling the option for Automatic Graphics switching in macOS and try working on the Radeon card. You can check the steps here: https://osxdaily.com/2017/01/08/disable-gpu-switching-macbook-pro/
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How do you save back to an older version of Photoshop after updating?
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Turning off Automatic Graphics Switching is really not a permenent solution to this problem. Mine was working fine and just today stopped working. Same exact problem. Is this being worked out? I updated to the latest but the problem persists. I've also turned off the GPU, but again, not a permanent solve.