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MacBook Pro 16inch support – Graphic card not supported in Photoshop 2020?

New Here ,
Sep 15, 2020

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I am struggling to get Photoshop CC2020 running on my MBPro 16inch from 2019!

Up to now the only way for keep it going is using version 21.2 - any newer version ends up with messages like "graphic card not supported", black screens and all GPU options disabled. I would expect a better support for these new devices!

 

 

{Thread title edited by moderator}

Thanks for the info! Please try disabling the option for Automatic Graphics switching in macOS and try working on the Radeon card. You can check the steps here: https://osxdaily.com/2017/01/08/disable-gpu-switching-macbook-pro/

 

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Bug, Crash or freeze, Mac, Performance, Problem or error

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MacBook Pro 16inch support – Graphic card not supported in Photoshop 2020?

New Here ,
Sep 15, 2020

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I am struggling to get Photoshop CC2020 running on my MBPro 16inch from 2019!

Up to now the only way for keep it going is using version 21.2 - any newer version ends up with messages like "graphic card not supported", black screens and all GPU options disabled. I would expect a better support for these new devices!

 

 

{Thread title edited by moderator}

Thanks for the info! Please try disabling the option for Automatic Graphics switching in macOS and try working on the Radeon card. You can check the steps here: https://osxdaily.com/2017/01/08/disable-gpu-switching-macbook-pro/

 

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Bug, Crash or freeze, Mac, Performance, Problem or error

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Sep 15, 2020 0
Adobe Employee ,
Sep 18, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which macOS version are you working on? Which Graphics card do you have on the MacBook Pro? Have you tried updating Photoshop to the latest version (21.2.3) to check if the issue persists?

 

You can check: https://feedback.photoshop.com/conversations/photoshop/photoshop-212-not-detecting-older-gpus/5f5f46...

 

Regards,

Nikunj

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Sep 18, 2020 0
New Here ,
Sep 18, 2020

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Hi

Yes, I have tried all updates after 21.2 – and none of them is working properly.

I am running the MBPro with Catalina 10.15.6.



These are the Graphic cards:



AMD Radeon Pro 5500M:



Chipsatz-Modell:                                           AMD Radeon Pro 5500M

Typ:                                                                 GPU

Bus:                                                                PCIe

PCIe-Lane-Breite:                                          x8

VRAM (gesamt):                                             4 GB

Hersteller:                                                       AMD (0x1002)

Geräte-ID:                                                      0x7340

Versions-ID:                                                   0x0040

ROM-Version:                                                113-D3220E-190

VBIOS-Version:                                              113-D32206U1-019

ROM-Version (Option):                                  113-D32206U1-019

EFI-Treiberversion:                                        01.01.190

Automatischer Wechsel der Grafikmodi:     Unterstützt

gMux-Version:                                               5.0.0

Metal:                                                             Unterstützt, Funktionsset macOS GPUFamily2 v1

Displays:

Farb-LCD:

Displaytyp:                                          Integriertes Retina-LCD-Display

Auflösung:                                          3072 x 1920 Retina

Framepuffertiefe:                               24-Bit Farbe (ARGB8888)

Hauptdisplay:                                     Ja

Synchronisierung:                              Aus

Eingeschaltet:                                    Ja

Helligkeit automatisch anpassen:     Nein

Verbindungstyp:                                 Intern



Intel UHD Graphics 630:



Chipsatz-Modell:                                           Intel UHD Graphics 630

Typ:                                                                 GPU

Bus:                                                                Integriert

VRAM (dynamisch, maximal):                       1536 MB

Hersteller:                                                       Intel

Geräte-ID:                                                      0x3e9b

Versions-ID:                                                   0x0002

Automatischer Wechsel der Grafikmodi:     Unterstützt

gMux-Version:                                               5.0.0

Metal:                                                             Unterstützt, Funktionsset macOS GPUFamily2 v1



-----

Markus Zuber

[ Links and personal information removed by Moderator ]

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Sep 18, 2020 0
Adobe Employee ,
Sep 18, 2020

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Thanks for the info! Please try disabling the option for Automatic Graphics switching in macOS and try working on the Radeon card. You can check the steps here: https://osxdaily.com/2017/01/08/disable-gpu-switching-macbook-pro/

 

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Sep 18, 2020 0
macz5024 LATEST
New Here ,
Sep 19, 2020

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Thanks Nikunj



Looks like the MBPro runs better now after having switched this option off – I have returned to 21.2.3 – no more black screens – and will go on testing.

On the MacPro I still have the hangers with zooming and panning around in large images. Then I have to force quit Photoshop.

This is the case in all versions after 21.2…?

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Sep 19, 2020 0