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MacOS Photoshop 2020 - File -> "Import from iPhone or iPad"

New Here ,
Nov 05, 2019

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How does this new feature in Photoshop 2020 work? I have tested it but nothing happens when I click the menu option. This is not documentet anywhere. 

Best Regards,

Goran

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MacOS Photoshop 2020 - File -> "Import from iPhone or iPad"

New Here ,
Nov 05, 2019

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How does this new feature in Photoshop 2020 work? I have tested it but nothing happens when I click the menu option. This is not documentet anywhere. 

Best Regards,

Goran

Topics

How to, Mac

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856

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New Here ,
Nov 11, 2019

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Sometimes when I have my phone nearby and open, it at least shows up in the options for importing, but is grayed out. But it doesn't always show up! This is so frustrating, because I was really excited to hear about this feature! 

Screen Shot 2019-11-11 at 8.50.18 AM.png Screen Shot 2019-11-11 at 8.55.52 AM.png

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Most Valuable Participant ,
Nov 11, 2019

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Screen Shot 2019-11-12 at 03.35.55.png

Take a photo with your iPhone. Photoshop displays the photo immediately.

Screen Shot 2019-11-12 at 03.35.04.png

This function can be used with either USB cable and Wi-Fi.

 

--
Susumu Iwasaki

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New Here ,
Nov 12, 2019

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None of that is possible, however, if those options don't show up under File > Import from iPhone or iPad:

Screen Shot 2019-11-12 at 8.26.06 AM.png

And what if you don't want to take a new photo but use a photo you already have on your phone? 

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Most Valuable Participant ,
Nov 12, 2019

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Hi,

I don't know why nothing is displayed on "Import from iPhone or iPad".

If you want to import photos from Photos app such as iPhone, select "File / Import / Images from Device ..."

Screen Shot 2019-11-13 at 01.46.12.png

Screen Shot 2019-11-13 at 01.46.21.png

In this case, the iPhone must be connected with a USB cable.

 

--
Susumu Iwasaki

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Adobe Community Professional ,
Nov 15, 2019

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I've reported this on the Photoshop feedback site. Please go there and add your "Me Too" vote:

https://feedback.photoshop.com/photoshop_family/topics/file-import-from-iphone-or-ipad-not-active

 

 

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Adobe Community Professional ,
Nov 24, 2019

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Please, try to reset preferences.
(To Reset the preferences  Close Photoshop. Hold down Shift-Ctrl-Alt (PC) or Shift-cmd-option (Mac) and click the Photoshop icon (or double click if necessary) to start the application. Keep holding the 3 keys down until you see the dialog box and then click ok on the delete preferences warning).

Hope this helps

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Explorer ,
May 28, 2020

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I had this problem too.. I spent an hour of so trying to figure this one out. What this feature doesn't seem to stipulate is that you need your 'bluetooth' on as well as wifi. I turned on my bluetooth and my phone appeared!

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Conrad_C LATEST
Adobe Community Professional ,
May 28, 2020

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To help clear things up a little…

Import from iPhone or iPad is a feature of macOS/iOS Continuity feature set, so for Import from iPhone or iPad to work, your Mac and iOS devices must meet the requirements for Continuity Camera. What are those requirements? They’re in the Apple document linked below:

Use Continuity Camera on your Mac

 

For example, your Mac and iOS device must have the right versions of macOS and iOS, and the right things have to be turned on like iCloud, WiFi, and Bluetooth. There are enough requirements that it’s easy to miss one, and if you do, it doesn’t work. So always check against the list in that Apple document.

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