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Menu problems with Photoshop 2021

Community Beginner ,
Oct 24, 2020

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Anyone else run into frustrating menu issues with Photoshop 2021 (v22) that makes it unusable?

On my Windows 10 machine with all video drivers up to take, I can't properly select options in menus.  When I click a menu item (say, Filter) and attempt to click an option under that menu, Photoshop instead jumps to a menu list to the left.  It's impossible to select anything under the Help menu, for instance.


I've recorded a video of this behavior.

 

A few more notes:

  • Closing down and restarting Photoshop does not solve the problem.
  • Rebooting makes no difference.
  • The menu system works fine with Photoshop 21.2.4, Lightroom, Premiere and every other software.


This is specific to Photoshop 22.  This behavior reminds of sketchy beta software -- not software that has presumably been through a thorough beta process.  😡

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Bug, Problem or error, Windows

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Menu problems with Photoshop 2021

Community Beginner ,
Oct 24, 2020

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Anyone else run into frustrating menu issues with Photoshop 2021 (v22) that makes it unusable?

On my Windows 10 machine with all video drivers up to take, I can't properly select options in menus.  When I click a menu item (say, Filter) and attempt to click an option under that menu, Photoshop instead jumps to a menu list to the left.  It's impossible to select anything under the Help menu, for instance.


I've recorded a video of this behavior.

 

A few more notes:

  • Closing down and restarting Photoshop does not solve the problem.
  • Rebooting makes no difference.
  • The menu system works fine with Photoshop 21.2.4, Lightroom, Premiere and every other software.


This is specific to Photoshop 22.  This behavior reminds of sketchy beta software -- not software that has presumably been through a thorough beta process.  😡

TOPICS
Bug, Problem or error, Windows

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91

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Oct 24, 2020 1
Adobe Community Professional ,
Oct 24, 2020

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Hi instead of update install full version of 2021 using setup then try it....regards

Ali Sajjad

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Oct 24, 2020 0
Community Beginner ,
Oct 29, 2020

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I uninstall 2021 and reinstalled the full version.  The problem still remains.

 

However, I've noticed that if I run Photoshop on it's own, the menu system works.  When I open an image through Lightroom's Edit In Photoshop function, the menu system is broken again.

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Oct 29, 2020 0
Community Beginner ,
Nov 04, 2020

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Anyone?

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Nov 04, 2020 0
Explorer ,
Nov 05, 2020

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Hey, I'm experiencing the same problems. Also, there's a lag between mousing over a menu item and it responding. It makes the whole thing unusably frustrating.

 

I've done a full uninstall a couple of times. All drivers are up to date. I've disabled, the re-enabled the Video Card option in Prferences.

I've purged my Settings files.

I'm about to uninstall, yet again, and go back to the previous version of PS. This is ridiculous. And the fact that Adobe does not offer any real support for their products drives me nuts.

I'm running a very fast, very new Windows machine with everything up to date. This should not be happening.

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Nov 05, 2020 0
Community Beginner ,
Nov 08, 2020

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It's good to know that I'm not the only one running into these issues.

I guess it's time to be the squeaky wheel.  I thought Adobe staff monitored these forums and would jump in.

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Nov 08, 2020 0
Explorer ,
Nov 09, 2020

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I guess the issue now is trying to figure out where to be squeaky!

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Nov 09, 2020 0
Community Beginner ,
Nov 10, 2020

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Nov 10, 2020 0
Community Beginner ,
Nov 10, 2020

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I have the same issue!

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Nov 10, 2020 1
Community Beginner ,
Nov 08, 2020

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ANYONE FROM ADOBE HERE?

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Nov 08, 2020 0
Adobe Community Professional ,
Nov 09, 2020

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Hi i think this is some bug wait for some stable update....regards rollback to 2020 version

Ali Sajjad

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Nov 09, 2020 0
Community Beginner ,
Nov 10, 2020

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Waiting without an acknowledgement of the problem by Adobe seems pointless.  I'd rather know that the issue has been confirmed and will be addressed.

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Nov 10, 2020 0
Adobe Community Professional ,
Nov 14, 2020

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This is a user forum, answered by volunteer users not Adobe staff. The feedback forum you mentioned above is monitored by Adobe developers.

If developers are to do anything though they will need to replicate it (I can't replicate the issue here) so you will need to give full system details. The best way to do that is Help > System Info and then click copy. Paste the detail into your feedback forum post

 

Dave

 

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Nov 14, 2020 0
Community Beginner ,
Nov 15, 2020

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Hopefully it gets resolved soon.  Until then, Photoshop 2021 is unusable for me.

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Nov 15, 2020 0
Community Beginner ,
Nov 14, 2020

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Same. Close/re-open, reboot, uninstall/re-install. Still does this. Everything up to date. Both trackpad and mouse.

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Nov 14, 2020 0
Community Beginner ,
Nov 14, 2020

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More info: my menu moves up to 7 places to the left. It happens as soon as I move the cursor after clicking the menu. I don't have to click sub menu or anything. I don't even get an opportunity to get to one of those. I can arrow key through the menus just fine.

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Nov 14, 2020 0