Mini Bridge isn't showing thumbnails

New Here ,
Apr 30, 2010

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I've tried everything I know even to the point of reinstalling Windows 7 and no luck.

I make sure to run Bridge on startup, but once in either 32 or 64 Bit versions of Photoshop, Mini Bridge refuses to show thumbnails.

I just get a small message promt that reads "Waiting for Bridge", and nothing else.

I'm running Windows 7 64-bit, all machine specs are way within the requirements and all drivers, directX, etc are up to date.

Needing help!

Thanks!

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Apr 30, 2010 0
New Here ,
May 07, 2010

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thnks john, finally got my mini bridge working

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May 07, 2010 0
Explorer ,
May 07, 2010

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I edited my hosts file and tested both versions default entry and empty hosts file.

But I have still  "Waiting for Bridge CS5" in Photoshop.

I also started PS as an administrator.

But nothing changed.

I use Windows 7 Prof. 64bit.

Any further ideas or patches?

What is Photoshop doing when it starts "Mini Bridge"? Does it run an extra process? Calls it bridge.exe with some parameters? Does it try to run a windows service that I can look for?

Thanks

Konrad

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May 07, 2010 0
Explorer ,
May 07, 2010

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Konrad,

Mini Bridge uses the SwitchBoard server process to communicate with Bridge CS5. Opening the Mini Bridge panel in Photoshop or launching Bridge CS5 should start the SwitchBoard server process.

Since editing the "hosts" file didn't work for you, try the following:

Add SwitchBoard.exe to your firewall's exception list. SwitchBoard.exe is located as follows:
Win 32 bit machines: \Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
Win 64 bit machines: \Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

If that doesn't help, try creating a new user account, log into that account and run Photoshop CS5 and Mini Bridge. If Mini Bridge works logged into the new account, you can follow the steps in post 16 above:

1. i created a new user (TempUser), logged in to it, launched photoshop - and made sure everything (minibridge i.e.) works

2. then i logged back into my account and replaced my C:\Documents and Settings\<username>\Application Data\Adobe\SwitchBoard folder with the one from C:\Documents and Settings\TempUser\Application Data\Adobe\SwitchBoard

Note, on Win 7 systems, the user's SwitchBoard folder is located in \Users\<username>\AppData\Roaming\Adobe\SwitchBoard

Regards,

Julie

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May 07, 2010 0
Explorer ,
May 09, 2010

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Thanks for your help.

But it still doesn't work.

I created a new user and started PS with this account logged in. But MiniBridge still waited endless for Bridge CS 5 to start.

The Switchboard.exe never tried to connect to the internet - this I could allow any access or add an exception to the firewall.

The Switchboard Service in the Windows 7 services list is not started, and if I try to start it, it responded with an Error 1053 -  the service did not respond.

Maybe it wasn't meant to be and I have to continue to work the "old" way with a PS and a normal Bridge parallel.

Best regards

Konrad

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May 09, 2010 0
Contributor ,
May 10, 2010

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km79 wrote:

Thanks for your help.

But it still doesn't work.

I created a new user and started PS with this account logged in. But MiniBridge still waited endless for Bridge CS 5 to start.

The Switchboard.exe never tried to connect to the internet - this I could allow any access or add an exception to the firewall.

The Switchboard Service in the Windows 7 services list is not started, and if I try to start it, it responded with an Error 1053 -  the service did not respond.

Maybe it wasn't meant to be and I have to continue to work the "old" way with a PS and a normal Bridge parallel.

Best regards

Konrad

I'm having the same problems with MiniBridge on my Win 7 Home Premium setup, The Switchboard service is not started and attempting to start it gives an error message. This situation is ridiculous and Adobe needs to address the situaiton and post a fix.

Regards,

Bill

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May 10, 2010 0
New Here ,
May 10, 2010

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Hallo, thx for the try of answers, but they didn´t help indeed. The solvation of the problem wa here - on my Sony Vaio VGN FW11M - the wrong version of TCP. Installed was version 6, grading down to version 4 the Minibridge opens at once and everything is clear.

Maybe truely a mistake in CS5 using vista or Windows7, because they ordenary use TCP V6.

Greetings from Germany

Dieter

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May 10, 2010 0
Contributor ,
May 10, 2010

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germanlaws wrote:

Hallo, thx for the try of answers, but they didn´t help indeed. The solvation of the problem wa here - on my Sony Vaio VGN FW11M - the wrong version of TCP. Installed was version 6, grading down to version 4 the Minibridge opens at once and everything is clear.

Maybe truely a mistake in CS5 using vista or Windows7, because they ordenary use TCP V6.

Greetings from Germany

Dieter

Dieter,

My system seems to have both protocols installed. I unchecked v6, but minibridge still did not work. I am still waiting for advice from Adobe.

Thanks anyway,

Bill

tcpip.gif

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May 10, 2010 0
New Here ,
May 12, 2010

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I have spent hours trying all the fixes suggested and still the thumbnails are  not loading.  I have CS5 loaded on my other computer and the MiniBridge is working fine on that one yet everything is set the same.  On the working copy I can scroll down at the top where it says Desktop to get to other folders but on my main computer in MiniBridge it just says Desktop with no option to change it.  This is really driving me mad.  Come on  Adobe - it seems lots of people are having this problem - it is time it was sorted once and for all!!!

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May 12, 2010 0
Community Beginner ,
May 12, 2010

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I finally got my mini bridge working by fixing the hosts file. Once it was working, I used it with no problems all evening and then turned off my computer. The next day, when I started photoshop and had the same problem, no mini bridge but this time, the hosts file was ok. So, I did this, (something adobe support said to try): First make sure you have the "show hidden files and folders" checked under folder options, then

Go to all programs, accessories, run, type in appdata and enter, open roaming folder, adobe, adobe photoshop cs5, click and drag the adobe photoshop cs5 settings folder to your desktop. then start photoshop again and it will create a new settings folder. You can then delete the one on your desktop. After I did that my mini bridge worked again and has worked ever since. Maybe it will work for you.

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May 12, 2010 0
Community Beginner ,
May 12, 2010

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OK, I was wrong, that is not the correct sequence of events ( to my fixingprevious post) mini bridge

the second time. When I got home today, I started up photoshop and to my dismay, mini bridge was not working again.(It has been fine for days).

So again, I went to http://support.microsoft.com/kb/972034 and followed the all the instructions, ie: ran fixit and then renamed my host file to .bak and made a new one. Whalla! it is working again. I sincerely hope I don't have to do this every couple of days.

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May 12, 2010 0
Explorer ,
May 13, 2010

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ValMc1, Bill_Janes, and km79,

I'd like to try and troubleshoot the issues you are having with Mini Bridge. Would you please email me (juliem at adobe dot com) with OS information, CS5 products installed, and the solutions you've tried?

Thank you!

Julie Manley

Adobe Systems

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May 13, 2010 0
New Here ,
May 13, 2010

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Only them?

I think I can safely speak on the behalf of all of us when we say "thank you". But I think everybody described pretty well the issue with Bridge. It gets stuck in the "waiting for Bridge" process. Some of us found some workarounds but I doubt this is the "real thing". Maybe a patch soon, given the fact you're here?

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May 13, 2010 0
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May 13, 2010

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Julie,

Thanks for the post. I have tried all the fixes listed in the thread.

The system info from Photoshop CS5 pretty well describes my system:

Adobe Photoshop Version: 12.0 (12.0x20100407 [20100407.r.1103

2010/04/07:14:00:00 cutoff; r branch]) x64

Operating System: Windows 7 64-bit

Version: 6.1

System architecture: Intel CPU Family:6, Model:10, Stepping:4 with MMX,

SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

Physical processor count: 8

Processor speed: 2672 MHz

Built-in memory: 12279 MB

Free memory: 10333 MB

Memory available to Photoshop: 10963 MB

Memory used by Photoshop: 73 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Normal

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: False.

OpenGL Crash File: Not Detected.

OpenGL Allow Old GPUs: Not Detected.

Video Card Vendor: NVIDIA Corporation

Video Card Renderer: GeForce GTX 260/PCI/SSE2

Display: 1

Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1600

Video Card Number: 1

Video Card: NVIDIA GeForce GTX 260

Driver Version: 8.17.11.9621

Driver Date: 20100111000000.000000-000

Video Card Driver:

nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Video Mode: 1600 x 1200 x 4294967296 colors

Video Card Caption: NVIDIA GeForce GTX 260

Video Card Memory: 896 MB

Serial number: <removed>

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\

Temporary file path: C:\Users\Bill\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 279.5G, 218.1G free

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64

Bit)\Plug-ins\

Additional Plug-ins folder: not set

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112

   ACE.dll   ACE 2010/03/10-08:31:04   61.423599   61.423599

   adbeape.dll   Adobe APE 2010/02/23-12:40:58   61.421986   61.421986

   AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0

   AdobeOwl.dll   Adobe Owl 2010/03/29-17:44:28   3.0.91   61.425789

   AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954

   AdobePDFL.dll   PDFL 2010/03/04-10:02:26   61.281542   61.281542

   AdobePIP.dll   Adobe Product Improvement Program   5.0.0.2021

   AdobeXMP.dll   Adobe XMP Core   5.0   61.134777

   AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777

   AdobeXMPScript.dll   Adobe XMP Script   5.0   61.134777

   adobe_caps.dll   Adobe CAPS   3,0,116,0

   adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   1.0.0.64

(BuildVersion: 1.0; BuildDate: Mon Jan 26 2010 21:49:00)   1.000000

   AFlame.dll   AFlame 2010/02/23-17:27:33   61.421976   61.421976

   AFlamingo.dll   AFlamingo 2010/02/23-17:27:33   61.421978   61.421978

   AGM.dll   AGM 2010/03/10-08:31:04   61.423599   61.423599

   ahclient.dll    AdobeHelp Dynamic Link Library   1,5,0,30

   aif_core.dll   AIF   2.0   53.422628

   aif_ogl.dll   AIF   2.0   53.422628

   amtlib.dll   AMTLib (64 Bit)   3.0.0.64 (BuildVersion: 3.0;

BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000

   amtservices.dll   AMTServices (64 Bit)   3.0.0.64 (BuildVersion: 3.0;

BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000

   ARE.dll   ARE 2010/03/10-08:31:04   61.423599   61.423599

   asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1

   AXE8SharedExpat.dll   AXE8SharedExpat 2010/02/23-17:27:33

61.421978   61.421978

   AXEDOMCore.dll   AXEDOMCore 2010/02/23-17:27:33   61.421978   61.421978

   Bib.dll   BIB 2010/03/10-08:31:04   61.423599   61.423599

   BIBUtils.dll   BIBUtils 2010/03/10-08:31:04   61.423599   61.423599

   boost_threads.dll   DVA Product   5.0.0

   cg.dll   NVIDIA Cg Runtime   2.0.0015

   cgGL.dll   NVIDIA Cg Runtime   2.0.0015

   CoolType.dll   CoolType 2010/03/10-08:31:04   61.423599   61.423599

   data_flow.dll   AIF   2.0   53.422628

   dvaadameve.dll   DVA Product   5.0.0

   dvacore.dll   DVA Product   5.0.0

   dvaui.dll   DVA Product   5.0.0

   ExtendScript.dll   ExtendScript 2010/03/05-08:21:15   61.423205

61.423205

   FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777

   icucnv36.dll   International Components for Unicode

2009/06/17-13:21:03    Build gtlib_main.9896

   icudt36.dll   International Components for Unicode

2009/06/17-13:21:03    Build gtlib_main.9896

   image_flow.dll   AIF   2.0   53.422628

   image_runtime.dll   AIF   2.0   53.422628

   JP2KLib.dll   JP2KLib 2010/02/24-17:43:58   61.131544   61.131544

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r)

Fortran Compiler   10.0

   LogSession.dll   LogSession   2, 0, 1, 11

   MPS.dll   MPS 2010/02/24-17:43:58   61.421978   61.421978

   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4927

   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4926

   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4927

   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4926

   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4927

   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4926

   pdfsettings.dll   Adobe PDFSettings   1.04

   Photoshop.dll   Adobe Photoshop CS5   CS5

   Plugin.dll   Adobe Photoshop CS5   CS5

   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)

2.0.0.746

   PSArt.dll   Adobe Photoshop CS5   CS5

   PSViews.dll   Adobe Photoshop CS5   CS5

   SCCore.dll   ScCore 2010/03/05-08:21:15   61.423205   61.423205

   tbb.dll   Threading Building Blocks   2, 1, 2009, 0201

   TfFontMgr.dll   FontMgr   9.3.0.113

   TfKernel.dll   Kernel   9.3.0.113

   TFKGEOM.dll   Kernel Geom   9.3.0.113

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113

   updaternotifications.dll   Adobe Updater Notifications Library

1.0.0.64 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   1.0.0.64

   WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build

0.11423   0.11423

   wu3d.dll   U3D Writer   9.3.0.113

Installed plug-ins:

   Accented Edges 12.0

   ADM 3.11x01

   Angled Strokes 12.0

   Average 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00

cutoff; r branch])

   Bas Relief 12.0

   BMP 12.0

   Camera Raw 6.0

   Chalk & Charcoal 12.0

   Charcoal 12.0

   Chrome 12.0

   Cineon 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00

cutoff; r branch])

   Clouds 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00

cutoff; r branch])

   Color Halftone 12.0

   Colored Pencil 12.0

   CompuServe GIF 12.0

   Conté Crayon 12.0

   Craquelure 12.0

   Crop and Straighten Photos 12.0 (12.0x20100407 [20100407.r.1103

2010/04/07:14:00:00 cutoff; r branch])

   Crop and Straighten Photos Filter 12.0

   Crosshatch 12.0

   Crystallize 12.0

   Cutout 12.0

   Dark Strokes 12.0

   De-Interlace 12.0

   Difference Clouds 12.0 (12.0x20100407 [20100407.r.1103

2010/04/07:14:00:00 cutoff; r branch])

   Diffuse Glow 12.0

   Displace 12.0

   Dry Brush 12.0

   Embed Watermark 4.0

   Extrude 12.0

   FastCore Routines 12.0 (12.0x20100407 [20100407.r.1103

2010/04/07:14:00:00 cutoff; r branch])

   Fibers 12.0

   Film Grain 12.0

   Filter Gallery 12.0

   Fresco 12.0

   Glass 12.0

   Glowing Edges 12.0

   Grain 12.0

   Graphic Pen 12.0

   Halftone Pattern 12.0

   HDRMergeUI 12.0

   IFF Format 12.0

   Ink Outlines 12.0

   JPEG 2000 2.0

   Lens Blur 12.0

   Lens Correction 12.0

   Lens Flare 12.0

   Lighting Effects 12.0 (12.0x20100407 [20100407.r.1103

2010/04/07:14:00:00 cutoff; r branch])

   Liquify 12.0

   Matlab Operation 12.0 (12.0x20100407 [20100407.r.1103

2010/04/07:14:00:00 cutoff; r branch])

   Measurement Core 12.0 (12.0x20100407 [20100407.r.1103

2010/04/07:14:00:00 cutoff; r branch])

   Mezzotint 12.0

   MMXCore Routines 12.0 (12.0x20100407 [20100407.r.1103

2010/04/07:14:00:00 cutoff; r branch])

   Mosaic Tiles 12.0

   Multiprocessor Support 12.0 (12.0x20100407 [20100407.r.1103

2010/04/07:14:00:00 cutoff; r branch])

   Neon Glow 12.0

   Noiseware Professional 4.2.0.5

   Noiseware Professional 4.2.0.5

   Note Paper 12.0

   NTSC Colors 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00

cutoff; r branch])

   Ocean Ripple 12.0

   OpenEXR 12.0

   Paint Daubs 12.0

   Palette Knife 12.0

   Patchwork 12.0

   Paths to Illustrator 12.0

   PCX 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff;

r branch])

   Photocopy 12.0

   PhotoKit Capture Sharpener 1, 2, 7, 0

   PhotoKit Capture Sharpener Expert 1, 2, 7, 0

   PhotoKit Creative Sharpener 1, 2, 7, 0

   PhotoKit Output Sharpener 1, 2, 7, 0

   Picture Package Filter 12.0 (12.0x20100407 [20100407.r.1103

2010/04/07:14:00:00 cutoff; r branch])

   Pinch 12.0

   Pixar 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00

cutoff; r branch])

   Plaster 12.0

   Plastic Wrap 12.0

   PNG 12.0

   Pointillize 12.0

   Polar Coordinates 12.0

   Portable Bit Map 12.0 (12.0x20100407 [20100407.r.1103

2010/04/07:14:00:00 cutoff; r branch])

   Poster Edges 12.0

   Radial Blur 12.0

   Radiance 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00

cutoff; r branch])

   Read Watermark 4.0

   Reticulation 12.0

   Ripple 12.0

   Rough Pastels 12.0

   Save for Web & Devices 12.0

   ScriptingSupport 12.0

   Shear 12.0

   Smart Blur 12.0

   Smudge Stick 12.0

   Solarize 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00

cutoff; r branch])

   Spatter 12.0

   Spherize 12.0

   Sponge 12.0

   Sprayed Strokes 12.0

   Stained Glass 12.0

   Stamp 12.0

   Sumi-e 12.0

   Targa 12.0

   Texturizer 12.0

   Tiles 12.0

   Torn Edges 12.0

   Twirl 12.0

   Underpainting 12.0

   Vanishing Point 12.0

   Variations 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00

cutoff; r branch])

   Water Paper 12.0

   Watercolor 12.0

   Wave 12.0

   WIA Support 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00

cutoff; r branch])

   Wind 12.0

   Wireless Bitmap 12.0 (12.0x20100407 [20100407.r.1103

2010/04/07:14:00:00 cutoff; r branch])

   ZigZag 12.0

Plug-ins that failed to load: NONE

Flash:

   Flash

   Mini Bridge

   Access CS Live

   CS News and Resources

   Flash

   Kuler

   CS Review

Installed TWAIN devices: NONE

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May 13, 2010 0
Explorer ,
May 13, 2010

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Hi Alex,

It appears that all the others on this thread have already discovered solutions for this issue. We are in the process of writing a troubleshooting technical note as there could be several system issues that can cause this behavior. My intent was to target those who currently don't have Mini Bridge running successfully to determine if there are additional solutions that haven't already been identified. I will post the complete troubleshooting info here once we have determined the root cause.

Regards,

Julie

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May 13, 2010 0
Explorer ,
May 13, 2010

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Hi Bill,

Thanks for the system info. This may take some back and forth and I'll need to have you send me files, so I would like to work with you offline until we determine a solution, then we can post it here. Please email me directly (juliem at adobe dot com) so we can continue to troubleshoot.

Thanks,

Julie

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May 13, 2010 0
New Here ,
May 13, 2010

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OK Julien, please don't interpret my previous post as an agressive one. I really appreciate your presence as it is pretty rare to have this kind of support; generally speaking, we all know that most often than not this kind of forum posts are getting ignored and then they're maybe adressed in patches.

Nevertheless, what I'd really like to know is if the behaviour I described in a previous post is the normal one or it's caused by the workaround. I'll quote it here.

launching minibridge launches the "bridge.exe" process with a smaller footprint than the stand alone Bridge. This led me to assume it is the same app/process without all the bells and whistles of the stand alone Bridge.

So I tried this: I launched the Bridge app, too. After I launched the stand alone Bridge application and then closed it, the process closed too and Minibridge diplayed a message stating  "Bridge has been disconnected. Press OK to reconnect and continue.

" This doesn't seem right to me. IMHO one has to be able to use the Minibridge and if the need occurs, use the stand alone; upon closing, Minibridge should still work.

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May 13, 2010 0
Explorer ,
May 17, 2010

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Hi Alex,

Good question. Mini Bridge requires 'Big' Bridge to be running in order to browse files. Mini Bridge and Bridge use the SwitchBoard server process to communicate with each other. If Bridge is not already running when you open the Mini Bridge panel in Photoshop CS5 and click Browse, Bridge will be launched in 'stealth' mode - basically the Bridge process is running and you'll see the Bridge icon in the system tray. If you exit out of Bridge while Mini Bridge is running, you'll get a message in Mini Bridge that Bridge has been disconnected. If you click OK to reconnect, Bridge will be launched again in stealth mode. If you want to bring Bridge out of stealth mode and see its UI, you can simply click on the Br icon at the top of the Mini Bridge panel. A Bridge window will then open and sync to the same location that's currently being browsed in Mini Bridge. You can also double-click on the Br icon in the system tray or select Bridge from the Start menu to see the Bridge UI. There are a couple of preferences in Mini Bridge that control Bridge launching behavior. In Mini Bridge, click on the flyout at the right top of the panel and select Settings, then click on "Bridge Launching" to see the options/preferences for launching Bridge.

Regards,

Julie

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May 17, 2010 0
New Here ,
May 17, 2010

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Thanks for confirming, Julie.

Can't say I'm pleased with the solution the Adobe programmers chose, but at least I know I made it work as it should.

IMHO, closing "big bridge" should let the process on for "minibridge" to operate further on, minimising the footprint acordingly. I realise it's trickier but I'm used to excellence from you ppl.

Oh well, maybe another day.

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May 17, 2010 0
Guide ,
May 17, 2010

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Jumping in with my gripes with the non-working mini Bridge. The elite cadre of testers did not encounter these quirks?

My mini Bridge went south after I deleted my Photoshop preferences. Copying the SwitchBoard files from a new account to my actual account seems to correct the problem. But why are these tricks required?

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May 17, 2010 0
Contributor ,
May 18, 2010

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juliem321 wrote:

ValMc1, Bill_Janes, and km79,

I'd like to try and troubleshoot the issues you are having with Mini Bridge. Would you please email me (juliem at adobe dot com) with OS information, CS5 products installed, and the solutions you've tried?

Thank you!

Julie Manley

Adobe Systems

Just to let those who have not yet got Mini Bridge working, Julie Manley got me up and running with a few suggestions. Unless you want to play computer sleuth, just sit back and let Julie and the Adobe team solve the problem. After two e-mails from Julie, I am up and running with mini-bridge on my Win 64 system. Good work Julie!

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May 18, 2010 0
Explorer ,
May 22, 2010

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Hi Julie:

Please advise as I have tried all of the metods on this "Re:  Mini Bridge isn't showing thumbnails" forum and no minibridge function yet.

Willard Bertrand

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May 22, 2010 0
Explorer ,
May 24, 2010

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Hi Willard,

Please email me directly (juliem at adobe dot com) so we can troubleshoot further. Let me know the Windows OS you are running and whether other panels in PS CS5 run successfully (Window>Extensions>Kuler, CS Review, etc.).

Thanks,

Julie

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May 24, 2010 0
New Here ,
May 24, 2010

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Does anyone have a solution for the same problem for a mac? It is very frustrating and a problem I have no idea how to solve. I'm not particularly savvy when it comes to host code or anything like that.

Cheers, Gus

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May 24, 2010 2
Explorer ,
May 24, 2010

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Hi Julie:

Thanks. I am running win xp pro sp2. All other extensions work fine.

Willard

Hi Willard,

Please email me directly (juliem at adobe dot com) so we can troubleshoot further. Let me know the Windows OS you are running and whether other panels in PS CS5 run successfully (Window>Extensions>Kuler, CS Review, etc.).

Thanks,

Julie

>

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May 24, 2010 0
Explorer ,
May 25, 2010

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Hi Willard,


Instead of posting back to the forum, please email me directly (juliem at adobe dot com) with the following information:

- Are you logged in as an Administrator or Standard user?

- What firewall software are you running (McAfee, built-in "Windows Firewall", etc.)?

- What anti-virus software are you running (product/version)?

- Email me a copy of the hosts file on your machine (located in %systemroot% \system32\drivers\etc). Please add .txt to the name of the file so my email system won't reject it.

- Email me the switchboard.ini file (located in \Documents and Settings\<username>\Application Data\Adobe\SwitchBoard\switchboard.ini). Please replace the .ini extension with .txt.


Thanks,

Julie

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May 25, 2010 0
Explorer ,
May 25, 2010

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Hi Gus,

I'm trying to track down solutions for similar problems on the Mac. Instead of posting back to the forum, please email me directly (juliem at adobe dot com) with the following information so I can troubleshoot further:

- What Mac OS version are you running?
- What anti-virus software are you running (product/version)?
- What CS5 product(s) do you have installed?
- Do other panels in CS5 run successfully (Window>Extensions>Kuler, CS Review, etc.)?

- Do you see the "Waiting for Bridge CS5" message in the Mini Bridge panel or is the panel blank?
- Email me the switchboard.ini file located in Users/<username>/Library/Preferences/Adobe/SwitchBoard (make a copy of the file and replace the .ini extension with .txt so my email system won't reject the file).

Thanks,

Julie

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May 25, 2010 0
Explorer ,
May 26, 2010

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Hi Julie:

- Are you logged in as an Administrator or Standard user?                                   Administrator

- What firewall software are you running ?                                                 Windows liveCare

- What anti-virus software are you running (product/version)?                       Windows livecare

- Email me a copy of the hosts file on your machine (located in %systemroot% \system32\drivers\etc). Please add .txt to the name of the file so my email system won't reject it.

- Email me the switchboard.ini file (located in \Documents and Settings\<username>\Application Data\Adobe\SwitchBoard\switchboard.ini). Please replace the .ini extension with .txt.

note switchboard is only present in User file (see screenshot.doc file), not in other user files. I think I am logged on as user. Also I changed the permission in liveoncare to allow anny and all adobe bridge or switchboard files, and, as per instructions from tech support, changed the permissions in safe-mode on the bridge.exe to allow full access to all users. Still not helping.

Thanks,

Willard

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May 26, 2010 0
New Here ,
May 20, 2010

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I fixed the problem in Windows XP-Pro 32 bits.


To fix Minibridge: "searching for Bridge CS5"


Go to:


C:\Windows\system32\drivers\etc\hosts

open with Wordpad


added # to:    127.0.0.1       localhost


reopen PS CS5 and Minibridge now works!

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Explorer ,
Jun 04, 2010

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There is now a knowledgebase record available that will hopefully resolve this issue for Windows users. See the record titled 'Error "Waiting for Bridge CS5" and no content is displayed when you browse in Mini Bridge (Windows)':

http://kb2.adobe.com/cps/830/cpsid_83045.html

Regards,

Julie

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Community Beginner ,
Jul 30, 2010

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Win XP -- I have done the things listed in the KB and Mini-Bridge works only if Bridge was started previously in the session (does not need to be active). For example, login, open CS5, click Mini-Bridge and get the waiting message. On the other hand, login, open and close Bridge, open CS5, click Mini-Bridge, and it works fine. I can close CS5 and right click the Quick Launch Bridge icon and click Exit Bridge, then restart CS5 and Mini-Bridge continues to work. Once I logoff I have to go through the Bridge initialization process again.

Oh well, at least it works.

Mike

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Community Beginner ,
Aug 24, 2010

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Win XP/CS5

Just to update, Mini-Bridge still does not start correctly unless Bridge was started previously. I think I know why, but do not know how to fix it.

The Adobe Switchboard service is suppose to load which leads to a switchboard process being loaded. The switchboard service does not load (error information below) and the switchboard.exe process is not started in the Windows XP run list when one logs on. Hence, mini-bridge has no switchboard to use to start bridge.

However, if one starts Bridge first (even if one closes and exits bridge) the switchboard.exe process is started by Bridge. After that, mini-Bridge works correctly.

I have attempted to start the process from a command window, but nothing happens and no event is recorded.

C:\Program Files\Common Files\Adobe\SwitchBoard>dir
Volume in drive C has no label.
Volume Serial Number is 88E4-EDB7

Directory of C:\Program Files\Common Files\Adobe\SwitchBoard

07/28/2010  03:26 PM    <DIR>          .
07/28/2010  03:26 PM    <DIR>          ..
02/19/2010  01:37 PM           422,400 adobe_caps.dll
07/28/2010  03:26 PM    <DIR>          AMT
07/28/2010  03:26 PM    <DIR>          Legal
02/19/2010  01:37 PM           517,096 SwitchBoard.exe
02/19/2010  01:37 PM            30,489 SwitchBoard.pdf
               3 File(s)        969,985 bytes
               4 Dir(s)  84,354,781,184 bytes free

C:\Program Files\Common Files\Adobe\SwitchBoard>switchboard.exe

C:\Program Files\Common Files\Adobe\SwitchBoard>

So Bridge can start the process but I cannot (even with an administrative account).

The following is the error information about the Adobe Switchboard service error:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date:  8/24/2010
Time:  4:29:05 PM
User:  N/A
Computer: MAINXP
Description:
Timeout (30000 milliseconds) waiting for the Adobe SwitchBoard service to connect.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date:  8/24/2010
Time:  4:29:05 PM
User:  N/A
Computer: MAINXP
Description:
The Adobe SwitchBoard service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


sc query Adobe SwitchBoard

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\testuser>sc query Adobe SwitchBoard
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Documents and Settings\testuser>

I have done all the things listed in the KB and various posts. Evidently, different operating systems may have their own problems that do not relate to all the others.

Any thoughts?

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Aug 24, 2010 0
Community Beginner ,
Aug 28, 2010

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One more update, I upgraded my laptop to CS5/LR3. It runs Vista. I am seeing the same issue on that machine as well. The switchboard process

does not get started unless I first start Bridge. After that everthing works as it should. Two different computers, two different operating systems, two different user accounts and same problem.

I asked a friend to open PS without starting Brridge first and his mini-Bridge shows images without any problems.

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Aug 28, 2010 0
New Here ,
Nov 26, 2010

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I knew there was something that wouldn't work in CS5. Tried it all, still a fail.

Hours spent trouble shooting: 8

Adobe Software Engineering: 0

Bridge needs a bridge to work with minibridge: Priceless.

So my question is this: Is this sort of time and resource wasting  ok with Adobe?

Error "Waiting for Bridge CS5" and no content is displayed when you browse in Mini Bridge (Windows)Products affected

Issue

When you browse in Mini  Bridge through Adobe Photoshop CS5, Adobe InDesign CS5, or Adobe InCopy  CS5, you see the message "Waiting for Bridge CS5" in the Content pod but  no files or folders ever appear.

Solutions

Solution 1: Add SwitchBoard.exe to your firewalls' exception list.

If  the Adobe SwitchBoard process is prevented from communicating with  Bridge CS5 by your firewall, then Mini Bridge will be unable to access  your content.

Most firewall software has the ability to store a list of exceptions;  that is, a list of programs that are not blocked from accessing network  resources. Some firewalls use terms like "white list" or "allow list"  for the same feature.

For specific instructions on how to add SwitchBoard.exe as an  exception to your firewall, refer to the documentation for your firewall  software, or contact its manufacturer. Some examples of firewall  software are Windows Firewall, Norton, and McAffee.

SwitchBoard is installed to one of the following locations:

  • 32-bit editions of Windows: C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
  • 64-bit editions of Windows: C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

After adding SwitchBoard to the list of exceptions, restart your computer.

Solution 2: Ensure that the "hosts" file contains its default entries.

SwitchBoard refers to the localhost server, which is an internal name for your computer, to communicate  with Bridge CS5. By default, the "hosts" file contains a reference to localhost;  however, if the "hosts" file is missing this entry, or this entry is  incorrect, then Mini Bridge will be unable to access your content.

To determine what information should be contained within the "hosts"  file for your edition of Windows, or to reset the "hosts" file to its  default settings, see Microsoft Support article 972034:

http://support.microsoft.com/kb/972034

Solution 3: Clear the Windows cryptographic database and then reset SwitchBoard.

The  first time that SwitchBoard runs on your computer, it uses information  in the Windows cryptographic database to create values in the registry  and in the switchboard.ini file. If SwitchBoard cannot read this  database, then the resulting registry values and the data in  switchboard.ini are all invalid and prevent SwitchBoard from  functioning.

  1. Close all Adobe applications.
  2. Choose Start > Run (Windows XP) or click Start (Windows Vista or Windows 7), type "%appdata%\Microsoft\Crypto" (including the quotation marks), and then press Enter.
  3. Rename the RSA folder to, for example, oldRSA.
  4. Choose Start > Run (Windows XP) or click Start (Windows Vista or Windows 7), type regedit, and then press Enter. The Registry Editor will open.
  5. In the left-hand pane of the Registry Editor, navigate to HKEY_CURRENT_USER\Software\Adobe\IAC. Select the IAC key.
  6. In the right-hand pane, right-click the MD5ID value and choose Delete. Click Yes in the Confirm Value Delete dialog.
  7. In the right-hand pane, right-click the UserID value and choose Delete. Click Yes in the Confirm Value Delete dialog.
  8. Close the Registry Editor.
  9. Choose Start > Run (Windows XP) or click Start (Windows Vista or Windows 7), type "%appdata%\Adobe\SwitchBoard" (including the quotation marks), and then press Enter.
  10. Delete the switchboard.ini file. (If you do not see the .ini file  name extension, then delete the file that is of the type Configuration  Settings and has an icon that looks like a notepad with a gear on top of  it.)
  11. Restart your computer.

Solution 4: Create a new Windows user account.

Occasionally,  a user account can become corrupted, which can prevent SwitchBoard from  accessing or creating the necessary files. Create a new account with  the same permissions as your current account, log into the new account,  and then run your Adobe applications.

For help creating a new user account, see How to create and configure user accounts in Windows XPCreate a user account in Windows 7,  or  Create a user account in Windows Vista  on the Microsoft support website. If you need additional help, contact your system administrator.

Additional Information

The  Mini Bridge uses a background process called SwitchBoard to communicate  with Adobe Bridge. If Adobe Bridge is not already open, then the  SwitchBoard will open Bridge in the background in order to facilitate  this communication. If SwitchBoard is unable to open Bridge CS5, or if  the host application (for example, Photoshop CS5) is unable communicate  with Bridge CS5 through SwitchBoard, then Mini Bridge will not be able  to access your files or folders.

For more information about Mini Bridge, see "Mini Bridge" in the Adobe Creative Suite 5 Help.

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