MSVCP140.dll is missing error after CC 2015.5 install | Windows

[Guest]

Well just installed PS CC2015.5 and tried to open the app and got this error

Seems to be nothing but hassle updating PS these day's

[Chetna_Srivastava]

Hi Ged,

Make sure all Windows updates are done and install Microsoft Visual C++ for Visual Studio 2015 from this link:

Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center 

Also, restart the machine after these updates and then, check.

Regards

Chetna

[Guest]

Thanks

PC is up to date and I tried installing MS C++ and it tells me it's already installed

[Chetna_Srivastava]

Thanks for the update.

I have sent you a PM so that you can share the logs for further assistance.

[Guest]

Thanks Chetna

I've just uninstalled CC and reinstalling at the moment, have removed all traces of CC so will report back once I have it installed again

Cheers

[ssprengel]

I imagine the PM (Private Message) Chetna sent you should have been a starting point for where to look for the install logs.  Did you see that message?

[Guest]

All Chetna mentioned was "Run the log collector tool and share the final logs"

I ran the log collector tool and there's hundreds of logs

[Pete.Green]

Thanks for verifying Ged.

Can you share the logs.zip file that was created by the log collector tool with Chetna so we can investigate?

Regards

PG

[Guest]

That's no problem but this is my work PC so can I send it via PM

[Pete.Green]

You could also send them to me in a direct message as well.

I'm working with the engineering team to diagnose this issue.

Let me know

Regards

Pete

[Guest]

Thanks Pete

I'll PM them to you, I installed the update on my home PC without any issue!

Obviously something going on with my work PC

OK silly question but how do I attach the zip file or how do I send you a direct message, I don't see any option to add an attachment via PM

Cheers

Ged

[Pete.Green]

Feel free to send directly to my email - petgreen [at] adobe [dot] com

Regards

Pete

[Guest]

Hey Pete

Email sent

Thanks again

[Ashutosh.Nigam]

I suppose the Microsoft update KB2999226 is not properly installed on the machine. One thing you can try is to explicitly download & install the update from https://support.microsoft.com/en-us/kb/2999226 and then try to launch the product again.

[Guest]

Hey Ashutosh

Thanks for your suggestion tried that and no joy, still getting the error

Regards

Ged

[Guest]

Well surprise that didn't work

Here's my system info

Exactly what log file do you need is it the install.log

Five hours wasted so far on this update, not good at all

[Pete.Green]

Hi Ged,

Can you try installing this "update 2" package? Download Microsoft Visual C++ 2015 Redistributable Update 2 from Official Microsoft Download Center

Let us know if that update helps.

Regards

Pete

[Guest]

Hi Pete

That update was already installed

[Guest · Accepted solution]

Well I finally got it sorted the issue for me was obviously Visual Studio 2015 C++ and when trying to re-install I kept getting this error massage

So decided to boot into safe mode and try to re-install Visual Studio 2015 C++ and it work, re-installed fine, rebooted the PC and PS CC2015.5 is now opening fine. So if anybody has this issue hopefully this will help you!

I just also like to say a big thanks to all the people that provided help with this over the last 2 days and a special thanks to Pete Green

[Vito35449704xxas]

I solved the problem by following this guide: https://www.difotech.it/categorie/computer/risolvere-errore-msvcp140.dll-adobe-premiere.html