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My colour picker only has black colour

New Here ,
Nov 12, 2020

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Hi, I recently purchased a new laptop and tried to use my creative clouds on this new device, but I have engaged with a problem that my colour picker in photoshop only displays black colour. Initially I thought it was something wrong with my GPU driver because when I tried to use AE, it notified me with the message 'unsupported graphic driver'. So I updated both my windows and GPU driver to the latest version and then the AE problem was solved, but the colour picker problem in PS remained. Then I tried approaches suggested in the community such as not using graphic processor, uninstalling and reinstalling, installing a older version of PS, but none of them worked.

Does anyone know any solution to this problem? 

My device is ASUS UX581LV,

i9-10980HK 2.4GHz

32G

RTX2060

 

I have also attached the screenshots of my colour picker in PS.

Windows 10 Pro

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My colour picker only has black colour

New Here ,
Nov 12, 2020

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Hi, I recently purchased a new laptop and tried to use my creative clouds on this new device, but I have engaged with a problem that my colour picker in photoshop only displays black colour. Initially I thought it was something wrong with my GPU driver because when I tried to use AE, it notified me with the message 'unsupported graphic driver'. So I updated both my windows and GPU driver to the latest version and then the AE problem was solved, but the colour picker problem in PS remained. Then I tried approaches suggested in the community such as not using graphic processor, uninstalling and reinstalling, installing a older version of PS, but none of them worked.

Does anyone know any solution to this problem? 

My device is ASUS UX581LV,

i9-10980HK 2.4GHz

32G

RTX2060

 

I have also attached the screenshots of my colour picker in PS.

Windows 10 Pro

TOPICS
Problem or error

Views

65

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 12, 2020 0
Adobe Community Professional ,
Nov 12, 2020

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Try resetting the tools and/or preferences.
To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

from here:

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

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Nov 12, 2020 0
New Here ,
Nov 12, 2020

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Hi, thanks for the reply. I tried the resetting approach just now and it didn't work either.

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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Is it on any photo?

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Nov 13, 2020 0
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New Here ,
Nov 13, 2020

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Yes. The problem is solved now by colour calibrating.

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Nov 13, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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