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My Creative Suit 6 Design Standard shows error message

New Here ,
Aug 29, 2020

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My Creative Suit 6 Design Standard shows message "The serial number 1408150483982262xxxxyyyy is already in use by maximum of 2 computers". I have only 1 computer now. Please let me know how to deactivate another computer that I don't know from where.

Adobe Community Professional
Correct answer by D Fosse | Adobe Community Professional

The old CS activation system required that you deactivate on the retired machine before you could activate on another. If something prevented you from doing that (sudden disk failure etc) you had to contact Adobe to get the count reset. So that's what you have to do. There's a chat option on the Adobe help page.

 

We all hated that system and it was a great relief when CC allowed remote deactivation.

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My Creative Suit 6 Design Standard shows error message

New Here ,
Aug 29, 2020

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My Creative Suit 6 Design Standard shows message "The serial number 1408150483982262xxxxyyyy is already in use by maximum of 2 computers". I have only 1 computer now. Please let me know how to deactivate another computer that I don't know from where.

Adobe Community Professional
Correct answer by D Fosse | Adobe Community Professional

The old CS activation system required that you deactivate on the retired machine before you could activate on another. If something prevented you from doing that (sudden disk failure etc) you had to contact Adobe to get the count reset. So that's what you have to do. There's a chat option on the Adobe help page.

 

We all hated that system and it was a great relief when CC allowed remote deactivation.

TOPICS
How to, Problem or error

Views

53

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Aug 29, 2020 0
Adobe Community Professional ,
Aug 30, 2020

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The old CS activation system required that you deactivate on the retired machine before you could activate on another. If something prevented you from doing that (sudden disk failure etc) you had to contact Adobe to get the count reset. So that's what you have to do. There's a chat option on the Adobe help page.

 

We all hated that system and it was a great relief when CC allowed remote deactivation.

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Aug 30, 2020 2
Most Valuable Participant ,
Aug 30, 2020

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Contact Adobe support they can help you to activate your software and remove the activation recorded for your old machine you scrapped and could not deactivate.

JJMack

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Aug 30, 2020 1
Most Valuable Participant ,
Aug 30, 2020

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If on the other hand (and I note you say you don't know where), you just bought it and installed it for the first time - then you were sold pirate software...

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Aug 30, 2020 0