My Creative Suit 6 Design Standard shows error message

[nonthawit]

My Creative Suit 6 Design Standard shows message "The serial number 1408150483982262xxxxyyyy is already in use by maximum of 2 computers". I have only 1 computer now. Please let me know how to deactivate another computer that I don't know from where.

[D Fosse · Accepted solution]

The old CS activation system required that you deactivate on the retired machine before you could activate on another. If something prevented you from doing that (sudden disk failure etc) you had to contact Adobe to get the count reset. So that's what you have to do. There's a chat option on the Adobe help page.

We all hated that system and it was a great relief when CC allowed remote deactivation.

[JJMack]

Contact Adobe support they can help you to activate your software and remove the activation recorded for your old machine you scrapped and could not deactivate.

[Test Screen Name]

If on the other hand (and I note you say you don't know where), you just bought it and installed it for the first time - then you were sold pirate software...